ZyXEL Communications Prestige 650H-17, User Manual, Page: 184 / 200

Prestige 650H-17 ADSL Router
16-2 Troubleshooting
16.3 Problems with the WAN Interface
Table 16-3 Troubleshooting the WAN Interface
PROBLEM CORRECTIVE ACTION
The WAN IP is provided when the ISP recognizes the user as an authorized user
after verifying the MAC address, Host Name or User ID.
Find out the verification method used by your ISP.
If the ISP checks the host name, enter your computer’s name in the System Name
field in Menu 1 – General Setup .
I cannot get a WAN
IP address from the
ISP.
If the ISP checks the User ID, make sure that you have entered the correct service
type, user name (in the
My Login field) and password (in the My Password field) in
Menu 4 – Internet Access Setup .
I cannot connect to a
remote node or ISP. Check menu 4 or menu 11.1 to verify the Encapsulation for the remote node.
16.4 Problems with Internet Access
Table 16-4 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
Verify your settings in menu 3.2 and menu 4. I cannot access
the Internet
Make sure the Prestige is turned on and connected to the network.
If the Prestige’s DSL LED is off, check the cable between the Prestige and the telephone
wall jack.
Make sure you entered your user name and password correctly. Your username may be
case-sensitive.
Internet
connection
disconnects Check the schedule rules in SMT menu 26.
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting in SMT menu
11.5.
Contact your ISP.