ZyXEL Communications G-570S, User Manual

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Chapter 9 Troubleshooting
ZyXEL G-570S User’s Guide
96
9.2 ZyXEL Device Access and Login
V
I forgot the IP address for the ZyXEL Device.
1 The default IP address is 192.168.1.2 .
2 If this does not work, you have to reset the device to its factory defaults. See Section 1.8
on page 29 .
V
I forgot the password.
1 The default password is 1234 .
2
If this does not work, you have to reset the device to its factory defaults. See Section 1.8
on page 29 .
V
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is
192.168.1.2 .
• If you changed the IP address ( Section 6.2 on page 52 ), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for I forgot the IP address for the ZyXEL Device.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts
and Java enabled. See
Appendix C on page 123 .
4 Make sure your computer is in the same subnet as the ZyXEL Device. (If you know that
there are routers between your computer and the ZyXEL Device, skip this step.)
• If there is no DHCP server on your network, make sure your computer’s IP address is
in the same subnet as the ZyXEL Device. See Appendix B on page 107 .
5 Reset the device to its factory defaults, and try to access the ZyXEL Device with the
default IP address. See
Section 1.8 on page 29 .
6 If the problem continues, contact the network administrator or vendor.
V
I can see the Login screen, but I cannot log in to the ZyXEL Device.