Chapter 23 Troubleshooting
P-660HWP-Dx User’s Guide
39
Advanced Suggestions
• Check the settings for bandwidth management. If it is disabled, you might consider
activating it. If it is enabled, you might consider changing the allocations.
23.4 Powerline Issues
V
I cannot start my powerline device.
1
Check your power supply. Powerline adapters operate from the power supplied by your
home wiring and cannot operate without a working power supply.
2
Make sure that you are using the power cable included with your P-660HWP-Dx to
attach your P-660HWP-Dx to the power supply. Standard plugs do not have a powerline
network capability.
3
Remove the P-660HWP-Dx’s plug from the outlet. Then plug an electrical device that
you know works into the same power outlet. This checks the status of the power outlet.
4
Plug a second HomePlug AV adapter into an outlet adjacent to your P-660HWP-Dx and
see if the
Link
LED lights up. This checks whether the P-660HWP-Dx can detect the
powerline adapters on your electrical circuit.
V
I cannot access my powerline network.
1
Make sure that the devices on your network are all on the same electrical wire.
2
Check also that the network does not extend past the power meter. Powerline signals
cannot pass this.
3
Make sure that all the powerline adapters you are using are HomePlug AV compliant.
The P-660HWP-Dx does NOT recognize earlier versions of HomePlug powerline
adapters such as HomePlug 1.0 or 1.0.1. (Although they can coexist on the same
network.)
4
Make sure that the network password is the same on all of your powerline adapters.
V
The signal on my powerline network is weak.
1
Do not plug the devices in electrical surge protectors, as they may decrease the
powerline signal.
2
Place the powerline devices away from appliances such as refrigerators or air-
conditioners that consume a lot of power.
3
Place the powerline devices away from electrical insect-killers as the radio waves will
interfere with the powerline signals.
Summary of Contents for 802.11g HomePlug AV ADSL2+ Gateway P-660HWP-Dx
Page 2: ......
Page 7: ...Safety Warnings P 660HWP Dx User s Guide 39 ...
Page 8: ...Safety Warnings P 660HWP Dx User s Guide 40 ...
Page 10: ...Contents Overview P 660HWP Dx User s Guide 36 ...
Page 20: ...Table of Contents P 660HWP Dx User s Guide 44 ...
Page 32: ...List of Tables P 660HWP Dx User s Guide 40 ...
Page 33: ...35 PART I Introduction Introducing the P 660HWP Dx 35 Introducing the Web Configurator 43 ...
Page 34: ...36 ...
Page 42: ...Chapter 1 Introducing the P 660HWP Dx P 660HWP Dx User s Guide 42 ...
Page 56: ...Chapter 2 Introducing the Web Configurator P 660HWP Dx User s Guide 48 ...
Page 58: ...36 ...
Page 78: ...Chapter 4 Bandwidth Management Wizard P 660HWP Dx User s Guide 54 ...
Page 80: ...36 ...
Page 98: ...Chapter 5 WAN Setup P 660HWP Dx User s Guide 52 ...
Page 142: ...Chapter 8 Powerline P 660HWP Dx User s Guide 42 ...
Page 156: ...36 ...
Page 176: ...Chapter 11 Firewall Configuration P 660HWP Dx User s Guide 54 Figure 99 Firewall Edit Rule ...
Page 190: ...Chapter 11 Firewall Configuration P 660HWP Dx User s Guide 68 ...
Page 194: ...Chapter 12 Content Filtering P 660HWP Dx User s Guide 72 ...
Page 218: ...36 ...
Page 222: ...Chapter 14 Static Route P 660HWP Dx User s Guide 38 ...
Page 238: ...Chapter 16 Dynamic DNS Setup P 660HWP Dx User s Guide 38 ...
Page 250: ...Chapter 17 Remote Management Configuration P 660HWP Dx User s Guide 46 ...
Page 262: ...Chapter 18 Universal Plug and Play UPnP P 660HWP Dx User s Guide 58 ...
Page 264: ...36 ...
Page 270: ...Chapter 19 System P 660HWP Dx User s Guide 40 ...
Page 288: ...Chapter 20 Logs P 660HWP Dx User s Guide 52 ...
Page 294: ...Chapter 21 Tools P 660HWP Dx User s Guide 40 ...
Page 304: ...36 ...
Page 340: ...Appendix C Internal SPTGEN P 660HWP Dx User s Guide 50 ...
Page 364: ...Appendix E IP Subnetting P 660HWP Dx User s Guide 42 ...
Page 368: ...Appendix F Command Interpreter P 660HWP Dx User s Guide 38 ...
Page 388: ...Appendix K Legal Information P 660HWP Dx User s Guide 38 ...
Page 394: ...Appendix L Customer Support P 660HWP Dx User s Guide 40 ...
Page 402: ...Index P 660HWP Dx User s Guide 42 ...