Zypcom Z34-PC, User Manual

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Service Information
In the event of malfunction or other indication of
product failure, please follow this procedure:
1. Call Zypcom Technical Support at (510) 783-2501,
Monday through Friday from 8:00 A.M. to 5:00 P.M.
Pacific time (excluding holidays).
2. Your support representative will ask you to perform
a few easy tests. If the tests and other remedies do not
solve the problem, you will be issued a Repair Order
(RO) number.
3. Return the unit in the original box or similar
protective shipping container and send it prepaid to:
Repair Department
Reference: RO Number _______
Zypcom, Inc.
2301 Industrial Parkway West, Bldg. 7
Hayward, CA 94545
Please mark the shipping container on the outside with
the RO number and enclose a written description of the
problem with the defective unit.
Terms
For warranty repair replacements, the customer pays
freight charges incurred for sending the defective
modem to Zypcom. Zypcom pays freight charges
(destinations in the continental United States only) for
sending replacement units. Replacements and/or
repairs are performed at no charge to the customer.