69
Problem
Possible causes
Possible solution
Unable to
select certain
features
Your service provider does
not support these features,
or you have not applied for
services that provide these
features.
Contact your service
provider.
Cannot charge
the battery
The battery or battery
charger is damaged.
Contact the dealer.
The phone’s temperature is
below 0 °C or higher than
45 °C.
Adjust the battery
charging
environment to
avoid extremes of
temperature.
The contact between the
charging jack and charger is
poor.
Check all
connectors to
ensure that all
connections have
been properly
made.
Shortened
standby time
The standby time is related
to your service provider
system configuration. The
same phone used with
different service providers’
systems will not provide
exactly the same length of
standby time.
If you are located in
an area where
signalling is weak,
temporarily power
off the phone.
The battery is depleted. In
high temperature
environments, battery life
will be shortened.
Contact the dealer
to change a new
battery.
70
Problem
Possible causes
Possible solution
If you are not able to connect
to the network, the phone
will continue to send out
signals as it attempts to
locate a base station. Doing
so consumes battery power
and will consequently
shorten standby time.
Change your
location to one
where the network
is accessible, or
temporarily turn off
your phone.
Cannot turn
your phone on
Battery power has been
depleted.
Recharge the
phone’s battery.
nano-SIM
card error
The nano-SIM card
malfunctions or is damaged.
Take the nano-SIM
card to your service
provider for testing.
The nano-SIM card is
inserted improperly.
Insert the nano-SIM
card properly.
There is debris on the
nano-SIM card contacts.
Use a soft, dry cloth
to clean the
nano-SIM card
contacts.
Unable to
connect to the
network
The nano-SIM card is invalid.
Contact your service
provider.
You are not within the
network’s service area.
Check the service
area with your
service provider.
The signal is poor.
Move to an open
space, or if you are
inside a building,
move closer to a
window.
Cannot
answer
incoming calls
You have activated the Call
barring feature.
Disable this feature.
Cannot make
outgoing calls
You have activated the Call
barring feature.
Disable this feature.
71
Problem
Possible causes
Possible solution
You have activated the Fixed
dialling numbers feature.
Disable this feature.
PIN Code
blocked
You have entered an
incorrect PIN code three
consecutive times.
Contact your service
provider. If the
service provider
provides the
nano-SIM card’s
PUK code, use the
PUK code to unlock
the nano-SIM card.
Phone
crashes,
reboots,
freeze, or
cannot be
powered on
Some third-party software is
not compatible with your
phone.
Uninstall the
software that may
cause the problem.
Upgrade the phone
software.
Reset the phone to
factory status.
72
FCC RF Exposure Information (SAR)
This phone is designed and manufactured not to exceed the emission
limits for exposure to radio frequency (RF) energy set by the Federal
Communications Commission of the United States.
During SAR testing, this device was set to transmit at its highest
certified power level in all tested frequency bands, and placed in
positions that simulate RF exposure in usage against the head with no
separation, and near the body with the separation of 10 mm. Although
the SAR is determined at the highest certified power level, the actual
SAR level of the device while operating can be well below the
maximum value. This is because the phone is designed to operate at
multiple power levels so as to use only the power required to reach the
network. In general, the closer you are to a wireless base station
antenna, the lower the power output.
The exposure standard for wireless devices employing a unit of
measurement is known as the Specific Absorption Rate, or SAR.
The SAR limit set by the FCC is 1.6W/kg. This device is complied with
SAR for general population /uncontrolled exposure limits in ANSI/IEEE
C95.1-1992 and had been tested in accordance with the measurement
methods and procedures specified in IEEE1528.
The FCC has granted an Equipment Authorization for this model phone
with all reported SAR levels evaluated as in compliance with the FCC
RF exposure guidelines. SAR information on this model phone is on file
with the FCC and can be found under the Display Grant section of
www.fcc.gov/oet/ea/fccid after searching on FCC ID: SRQ-VFD510.
The FCC ID can be found according to the fllowing introduction:
Setting-About Phone-Regulatory Labels
The e-label is a screen shot on the phone.
