Troubleshooting
17
Troubleshooting
How do I know if my cable modem has properly synchro-
nized with my Cable Service Provider’s cable system?
When your PCI cable modem is synchronizing with the cable sys-
tem, it is actually performing a two-step process. It is ranging and
registering. When it is ranging, it is trying to send a message to the
cable system. When it is registering, it is trying to receive a message
from the cable system. The STS (Status) light will blink quickly
when it is ranging, and it will blink slowly when it is registering.
The cable modem is synchronized when ranging and registering are
complete. The STS light will stay on when the cable modem is syn-
chronized, and ready for use.
What do I do if the cable modem does not synchronize with
the Cable Service Provider’s cable system?
If the STS light keeps blinking for a significant amount of time, the
PCI cable modem is not synchronizing. Below are some steps you
can take to solve the problem:
1.
Check the cable connection at your cable outlet, and on the
PCI cable modem.
2.
Check to make sure that cable modem service is being pro-
vided. Is your TV receiving a cable signal? Since TV and
broadband access are provided over the same cable, if one is
out, the other is out.
3.
Check to make sure that your computer’s network settings
have been properly configured. See
Configuring Network
Settings
on page 21 for detailed instructions
4.
Contact your cable service provider.