Zojirushi NL-GAQ10T, Operating Instructions Manual

Page: 26 / 28

50 51
TROUBLESHOOTING GUIDE (cont.)
During Keep
Warm, rice has an
odor, or rice
becomes watery:
During Keep
Warm, rice
becomes yellow
or dry:
Extended Keep
Warm is not
accepted:
The Display does
not show the
elapsed Keep
Warm time:
The Keep Warm
elapsed time
display is blinking:
The Rice Cooker
starts cooking
immediately after
the Timer is set:
The rice is not
ready at the set
time:
The Timer cannot
be set:
Problems
Cause (Points to check)
KEEP
WARM
TIMER
COOKING
● Was the rice kept warm with the spatula left in the Inner Cooking Pan?
● Was cold rice reheated?
● Did you loosen the rice after cooking was completed?
→ Loosen the rice immediately after cooking is completed.
● Rice may not have been cleaned sufficiently and too much bran may be left.
● Some odor may remain after cooking Mixed Rice or SLOW COOK menu.
→ Clean the Inner Cooking Pan thoroughly and perform “IF THERE IS AN ODOR”
on pg. 46
● The Keep Warm mode may not have been used for keeping rice warm.
→ Leaving rice in the Inner Cooking Pan without using the Keep Warm mode may
cause unwanted odor. → pg. 32
● Did you clean the Rice Cooker thoroughly after every use?
→ Foul odors or the growth of bacteria may occur depending on how well the unit
is cleaned, the room temperature based on the season or usage environment,
frequent opening and closing of the Outer Lid, the type of rice used, or the way
the rice was cleaned. If you are concerned about odors, it may be effective to
clean the Rice Cooker according to “THE INTERIOR” on pg. 47, then use the
REGULAR KEEP WARM on pg. 37. It can be even more effective to increase
the warming temperature, as described on pg. 52, “IF THE FOLLOWING
OCCUR”.
● Does the Display show the current time?
→ Press or button to change the display. See pg. 38 “NOTE”.
● Are you keeping warm a small amount of rice in the Inner Cooking Pan?
● Was the Keep Warm mode used for more than 12 hours? → pg. 37
● The type of rice and water used may make the rice appear yellow.
● If you’re worried because the rice changes color or is dry, see pg. 52 “IF THE
FOLLOWING OCCUR”. It may be effective to reduce the Keep Warm temperature.
● Did you select a menu setting for which the Extended Keep Warm mode is not
available? → pg. 37
● Was the Keep Warm mode used for more than 12 hours?
→ If the Keep Warm mode is used for more than 12 hours, the Extended Keep
Warm mode will not be accepted.
● Is the rice in the Inner Cooking Pan cold?
→ If the temperature of the Inner Cooking Pan is low, the Extended Keep Warm
mode will not be accepted.
● If the temperature of the rice is low, or if the Keep Warm time has exceeded 12 hours,
the Keep Warm elapsed time display will blink. (This differs depending on the menu.)
→ pg. 37
● Is the current time set correctly?
→ The clock is displayed in 24 hours (military time). Please check and set it again.
● If the Timer is set to a shorter time than suggested, the Rice Cooker will begin cooking
immediately.
● Did you press the START / REHEAT button after setting the time?
→ The START / REHEAT button must be pressed to complete setting the Timer.
● Is “7:00” blinking on the Display?
→ Unless the current time is set, the Timer function will not be accepted. → pg. 33
● Have you selected a Menu item that doesn’t work with the Timer function?
→ The Timer function is not available in the QUICK and MIXED menu settings.
● Is the current time set correctly?
→ The clock is displayed in 24 hours (military time). Please check and set it again.
● Cooking may not complete at the set time if the temperature of the room or water is too
low. In addition, the cooking time may be affected by the amount of water or voltage.
Problems
Cause (Points to check)
SLOW
COOK
STEAM
COOKING
OTHER
The Outer Lid
won ’ t close:
The Outer Lid
cannot be opened:
Unable to start
SLOW COOK
menu setting:
SLOW COOK
menu food is not
cooked through:
Food does not
steam:
Steamed food is
hard:
Steamed food is
cold:
The Outer Lid
opens during
cooking:
There ’ s a resinous
odor, such as that
of plastic:
When power
failure occurs:
The estimated
time until cooking
completion is not
displayed:
You mistakenly
put the rice and
water directly into
the Main Body:
There is rust
colored residue on
the inside of the
Outer Lid or the
Inner Lid Set:
● If too many appliances are used simultaneously, overload may occur and the breaker
will cut off the electricity.
→ If another appliance is plugged in the same outlet as the Rice Cooker, unplug it
before resetting the breaker. If the electric supply recovers within 10 minutes,
the Rice Cooker will resume cooking automatically.
● Putting rice and water directly into the Main Body may cause a malfunction. Contact the
store where you purchased the product.
● If rice residue is stuck on the Outer Lid or the Inner Lid Set and has discolored, clean it.
→ pg. 47
● Did you close the Outer Lid completely?
→ Be sure to close the Outer Lid until you hear a click.
● When you use this product for the first time, there will be a resinous smell, such as that
of plastic, but the odor will lessen as you use the product. If you are concerned about
the odor, please see pg. 46 “IF THERE IS AN ODOR”.
● When pots of rice are cooked consecutively, the estimated time will not be displayed
until the Main Body cools down, but the rice cooking will start. This is not a malfunction.
● If you press the edge of the Open Button, the Outer Lid may be difficult to open. Be sure
to press the center of the Open Button.
● The cooking time may have been too short.
→ Be sure to follow the cooking times suggested in the RECIPES. If it still
requires time adjustments, use or buttons to change cooking times.
→ pg. 41
● Did you measure the ingredients accurately?
→ Inaccurately measured ingredients may cause boiling-over or undercooking.
● Make sure the Inner Cooking Pan has not deformed.
→ If the Inner Cooking Pan is deformed, the ingredients may stick on the inside or
be undercooked.
● Is there sufficient water for steaming? → pg. 42
● Are there too many ingredients?
→ Reduce the amount of ingredients, or increase cooking time.
● Are the ingredients too large?
→ Cut ingredients into smaller sizes, or increase cooking time. → pg. 43
“Estimated Steaming Time”
● Has too much time elapsed since cooking was completed?
→ Do not leave on Keep Warm. Take out the ingredients immediately after
cooking.
● Vegetables: Steaming time is too short. Add more water and continue steaming.
● Fish and meat: Steaming time is too long. Reduce the steaming time.
● Did you press the SLOW COOK button? → pg. 41
● Is the Inner Lid Set attached correctly?
→ If the Inner Lid Set is not attached, the Outer Lid is constructed so that it will
not close, for safety's sake. This is not a malfunction.