© Copyright 2002 Zoeller Co. All rights reserved.
14
WATER SOFTENER TROUBLE SHOOTING Cont.)
WATER WAS SOFT BUT NOW FEELS HARD
WHAT TO CHECK
No salt in brine tank?
Electrical service to unit has been interrupted.
Is water bypassing unit?
Has the bypass been used and not connected back
into service?
Salt is bridging in tank.
Salt tube going from brine tank to mineral tank is
plugged or insufficient water flowing into brine tank.
Brine salt line and connections not allowing salt solu-
tion into mineral tank to regenerate.
Injector or injector screen is plugged.
Line pressure is too low.
Too much iron has fouled the bed.
Valve head or timer is not cycling.
Has softening mineral been exposed to freezing?
Leak in distributor tube.
HOW TO CORRECT
Add salt to brine tank and maintain salt level above water level.
Manually initiate the regeneration cycle and allow soft-ener to
totally go through all regeneration cycles.
Make sure permanent electricity is going to valve. Is valve power
cord plugged in? Is the unit plugged into an outlet that is con-
trolled by a wall switch? Are fuses blown, or has there been an
electrical power failure? Reset time of day.
Open inlet and outlet valves and close bypass valves.
Make sure the knobs on the bypass valve are in the service posi-
tion. On a 3 valve bypass position, open the inlet and outlet
valves and close the bypass valve.
Salt in bottom of tank has hardened and is not allowing water/salt
mixture to get to the bottom of salt, and consequently over to
mineral tank. Do not fill salt tank completely (3/4 full.) Use a stick
or broom handle and poke into salt, making sure it is broken up.
Clean or replace brine valve. Clean and unplug brine line so
water flows uninterrupted.
Visually check tubing for cracks or kinks. Check fittings for proper
assembly and tightness.
Depressurize unit. There are 2 screws on valve neck where brine
line tube enters softener. Remove screws, clean screen and
injector nozzle and venturi.
Line pressure must be at least 20 PSI at all times.
A water softener is only effective for up to 3 parts of iron. Draw
water before it goes into and after it flows thru softener. Have
both samples tested to see if iron is being removed, or if mineral
bed is already fouled.
Shut off water supply, depressurize tank, unplug unit and replace
valve head motor.
Freezing weather causes the resin to mush and become ineffec-
tive. Replace resin, properly insulate and shield unit from direct
elements and freezing temperatures.
Check for cracks in distributor tube. Check “O” ring and tube inlet
in bottom of valve. Replace if necessary.
