H03620
‐
00.D2.EN
–
2013/03
13
Why
is
my
heat
pump
not
heating?
on
start
‐
up
the
device
remains
on
“pause”
for
3
minutes
before
actually
starting
up:
check
that
this
period
has
passed
once
the
pool
has
reached
the
set
‐
point
temperature,
the
heat
pump
switches
off:
check
that
the
water
temperature
is
lower
than
the
requested
temperature
(see
§3.2)
if
the
water
flow
‐
rate
is
zero
or
inadequate,
the
heat
pump
will
stop:
check
that
water
is
flowing
correctly
through
the
heat
pump,
and
check
the
hydraulic
connections
when
the
outdoor
air
temperature
drops
below
‐
12
°C,
the
heat
pump
will
stop:
check
the
outdoor
temperature
the
heat
pump
may
have
detected
a
malfunction:
check
if
an
error
code
is
displayed
on
the
screen,
if
so
refer
to
§5.1
If
the
problem
persists
after
you
have
checked
all
of
the
above
points:
contact
your
installer
Where
should
my
water
treatment
system
be
positioned
with
respect
to
the
heating
system?
The
water
treatment
system
(chlorinator,
salt
chlorinator,
etc.)
must
be
installed
preferably
downstream
from
the
heat
pump
(see
installation
§2.4),
and
must
be
compatible
with
the
latter
(check
with
the
manufacturer)
The
heat
pump
is
giving
off
water:
is
this
normal?
Your
heat
pump
will
give
off
water
in
the
form
of
condensation.
This
water
is
the
humidity
contained
in
the
air,
which
condenses
on
contact
with
certain
cold
components
inside
the
heat
pump.
Note:
your
device
can
produce
several
litres
of
water
per
day.
6.
Product
registration
Register
your
product
using
our
website:
-
you
will
be
among
the
first
to
be
informed
of
new
Zodiac
products
and
special
offers,
-
You
can
help
us
to
constantly
improve
our
product
quality.
Australia
–
New
Zealand
www.zodiac.com.au
Europe,
South
Africa
and
rest
of
the
world
www.zodiac
‐
poolcare.com
