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ATTENTION!

IMPORTANT SAFETY INSTRUCTIONS.

PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.

FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A 
SURGE PROTECTOR (not supplied with this adjustable bed). 

               

ELECTRICAL SAFETY

Always unplug this adjustable bed from the electrical outlet 
before any cleaning or maintenance of the bed. To safely 

disconnect, make sure all controls are in the off position, 

then remove the plug from the outlet.

Keep cord away from heated surfaces. Keep air openings 
free of lint, hair and the like. Never operate when air 
openings are blocked. Never drop or insert any object into 
any opening. Use only indoors.

Cease use of this adjustable bed and contact the Customer 
Care Center for repair if: (1) it has a damaged cord or plug, 
(2) it is not working properly, (3) it has been dropped or 
damaged, or (4) it has been dropped into water.

GROUNDING SAFETY

To reduce the risk of electric shock, electrical fire, or faulty 
operation of this product, your adjustable bed may feature 

a polarized plug meant to be used only with a grounded 

electrical outlet. If this plug does not fit into your outlet, 
contact a qualified electrician to install a properly grounded 

outlet. Failure to use a properly grounded outlet for this 
product will compromise this important grounding safety 
feature. The use of adapters is not recommended unless 

the outlet is checked by a qualified electrician to ensure 

the proper grounding of the adapter. NOTE: Unauthorized 

modifications to this product could void the electrical 
portion of your warranty.

WARRANTY WARNING!

This bed is specifically designed to require no maintenance 

by you, the user.  Any opening or tampering with the 

control box, motors, or hand controls (with the exception 
of the battery compartment if equipped) will result in a 

void of the warranty. Only those authorized may conduct 
repairs or part replacement on your adjustable bed. 

Unauthorized modifications to this product could void the 
electrical portion of your warranty.

IN-HOME USE ONLY

This adjustable bed is designed exclusively for in-home 
use.

HOSPITAL DISCLAIMER: 

It is NOT designed for hospital 

use and is NOT designed to meet hospital standards. 
Do not use this bed with TENT TYPE oxygen therapy 
equipment or use near explosive gases.

IMPORTANT SAFETY FEATURES

Weight fail safe feature: In the case that an overload 
of weight is placed on the head or foot mechanism, the 

control unit will automatically stop all functions. The 
control unit will automatically resume all functions 30 
seconds after excess weight is removed. 

The recommended weight limitations for your adjustable 

bed is up to 850 lbs. on all sizes. For your adjustable bed 
to structurally support the recommended weight, weight 
must be distributed evenly across the head and foot 

sections. The adjustable bed will not and is not intended to 
support or lift this amount in just the head or foot section. 
Dependent on the size and/or model of mattress, the 

available weight limit may be less.

Locking caster feature: This adjustable bed may be 
equipped with special locking casters. For your safety, 
these casters will prevent bed movement when all casters 

are in the locked position. To lock casters, push down the 
safety latch on the caster. To resume product mobility, lift 

the safety latch up.

NOTE:

 If your adjustable bed is positioned on a hard 

floor surface such as hardwood or tile, it is strongly 

recommended that rubber caster cups or carpet squares 

are placed under the casters in addition to locking them in 

place. Casters will not roll when locked, but may slide on 
an uncarpeted surface.

SAFETY PRECAUTIONS

Summary of Contents for GALAXY

Page 1: ...ADJUSTABLE BED Owner s Manual GALAXY ...

Page 2: ...ng Photos are for illustration purposes only COPYRIGHT 2019 CUSTOMATIC ___________________________________ SERIAL NUMBER Place your serial number here for ready reference If you experience any trouble with your power base within the warranty period please consult the Troubleshooting Guide provided with your power base and online if applicable If problems persist please call CUSTOMER SERVICE NUMBER...

Page 3: ...Safety Precautions Parts List Installation Guide Remote Control Guide Special Function Troubleshooting Warranty Registration 4 6 7 11 14 15 18 Table of Contents ...

Page 4: ...tors or hand controls with the exception of the battery compartment if equipped will result in a void of the warranty Only those authorized may conduct repairs or part replacement on your adjustable bed Unauthorized modifications to this product could void the electrical portion of your warranty IN HOME USE ONLY This adjustable bed is designed exclusively for in home use HOSPITAL DISCLAIMER It is ...

Page 5: ...OTE Attempting to circumvent or exceed this rating will shorten the life expectancy of the product and may void the warranty The structure of the bed will support the recommended weight when distributed evenly across the bed The head and foot sections are not designed to individually support or lift this amount of weight For optimal performance entering and exiting the adjustable bed with the bed ...

Page 6: ...ncluded Split Queen and Queen beds have six 6 bed legs King and Cal King beds have seven 7 bed legs R pins are attached to both ends of the mattress retainer bracket Only available with Twin XL Split Cal King and Split Queen bed sizes Post bed legs 6 Remote control 1 AAA batteries 2 R pins 2 Bed leg strap 1 Mattress retainer bracket 1 ...

Page 7: ... two 2 people to lift the adjustable bed and for the unit to always be on a flat surface before opening Setting up your adjustable bed 1 2 3 INSTALLATION GUIDE Attach the bed legs to the adjustabled bed by threading them in a clockwise direction into the pre drilled holes on the frame Tighten the legs securely to the adjustable bed NOTE Do not overtighten the bed legs IMPORTANT For King and Cal Ki...

Page 8: ...ty using a surge protector not included is highly recommended Install batteries in the remote control Try all functions on the remote to make sure all features are operational NOTE If the bed does not work see the Troubleshooting section of this manual Return bed to flat position before continuing with the installation NOTE Make sure your bed is in a flat position before using it Press the FLAT bu...

Page 9: ... place Installing the bed leg strap optional 1 2 Wrap the bed legs front back together tightly using the bed leg straps Fasten the straps to prevent movement maintain stability To help prevent bed separation when using two adjustable beds together you may use the bed leg straps INSTALLATION GUIDE If the adjustable bed is set up without a headboard place your mattress on the adjustable bed surface ...

Page 10: ...ening should face away from the adjustable bed Screw the leg back in turning clockwise This will secure the inner headboard bracket to the adjustable bed Place the open side of the outer headboard bracket onto the exposed square tube of the inner headboard bracket to create a tight fit Insert a retainer bolt fitted with a washer through the outer headboard bracket and into the inner headboard brac...

Page 11: ...ed Foot Position Adjustments 3 4 Press the button to raise or lower the foot section of your adjustable bed FLAT 5 Press and hold this button to return the bed to a flat position NOTE Make sure your bed is in a flat position before using it Press the FLAT button on the remote control after plugging in the power cord 1 2 5 3 4 ...

Page 12: ...ed Before starting the sync process press the FLAT button on Remote A and Remote B to align the beds properly On Bed B the LED light on the control box blinks three 3 times once the power cord is plugged in and is in learning mode for seven 7 seconds During learning mode use Remote A and press the HEAD UP and FOOT UP buttons at the same time for three 3 seconds The LED light on the control box wil...

Page 13: ... wait for seven 7 seconds then release the FLAT button NOTE The control box must receive the Flat signal from the remote control for at least five 5 seconds after the power cord is plugged back in The reset is complete Resetting the system is sometimes necessary to restore the system to its factory setting clear a system error or change a tandem system to a single system or to two independent syst...

Page 14: ...tery cover When the 9V batteries are installed and a power failure occurs press the FLAT button on the remote control for the bed to return to a flat position NOTE The 9V batteries are for single use only After lowering the adjustable bed once during a power failure replace with a new set of batteries Your adjustable bed supports the emergency power down feature when a power failure occurs while t...

Page 15: ... out for 30 seconds before putting them back into the remote control Scratch the terminals inside the remote s battery compartment with a coin or key Check that the surge protection device or electrical outlet is not defective Test the outlet by plugging in another working appliance The adjustable bed does not respond when the remote is used The remote does not work No features or functions of the...

Page 16: ...re than two minutes over a 20 minute period or approximately 10 duty cycle Press the lift buttons firmly and accurately Wireless remote control may be experiencing common radio frequency interference from other radio transmitting devices Wait several seconds and then try pressing the lift buttons again Head or foot lift function has minor interference during operation 1 Clear any clutter or obstru...

Page 17: ... and possible solutions below SYMPTOM SOLUTIONS Sync one remote to both adjustable beds For more information see Synchronizing two beds for tandem operation Split or tandem system is out of sync Only one of the two adjustable bed raises or both beds raise but one side is higher than the other ...

Page 18: ...provided by Customatic the warranty will apply to the original warranty period and will not extend beyond such period NO OTHER WARRANTY EXPRESS OR IMPLIED The foregoing express warranty is the only warranty by Customatic and all other express warranties or warranties implied by law or otherwise including without limitation any implied warranty of fitness for a particular purpose are hereby denied ...

Page 19: ...nd 3 remedy by Customatic as stated herein LIMITATION OF LIABILITY In no event shall Customatic be liable for incidental or consequential damages of any kind or nature whatsoever caused by or arising out of any product defects and the sole and exclusive remedy shall be repair or replacement of defective items within warranty to the extent and in the manner provided herein NAME ____________________...

Page 20: ...the warranty period please consult the Troubleshooting Guide provided with your bed and online if applicable If problems persist please call CUSTOMER SERVICE NUMBER 1 720 458 5955 Please have your receipt ready and available Thank you and enjoy your adjustable bed ...

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