ZINUS GALAXY Owner'S Manual Download Page 17

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TROUBLESHOOTING

In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.

SYMPTOM

SOLUTIONS

Sync one remote to both adjustable beds. For more

information, see "Synchronizing two beds for tandem

operation".

Split or tandem system is out of sync. Only

one of the two adjustable bed raises or both

beds raise but one side is higher than the

other.

Summary of Contents for GALAXY

Page 1: ...ADJUSTABLE BED Owner s Manual GALAXY ...

Page 2: ...ng Photos are for illustration purposes only COPYRIGHT 2019 CUSTOMATIC ___________________________________ SERIAL NUMBER Place your serial number here for ready reference If you experience any trouble with your power base within the warranty period please consult the Troubleshooting Guide provided with your power base and online if applicable If problems persist please call CUSTOMER SERVICE NUMBER...

Page 3: ...Safety Precautions Parts List Installation Guide Remote Control Guide Special Function Troubleshooting Warranty Registration 4 6 7 11 14 15 18 Table of Contents ...

Page 4: ...tors or hand controls with the exception of the battery compartment if equipped will result in a void of the warranty Only those authorized may conduct repairs or part replacement on your adjustable bed Unauthorized modifications to this product could void the electrical portion of your warranty IN HOME USE ONLY This adjustable bed is designed exclusively for in home use HOSPITAL DISCLAIMER It is ...

Page 5: ...OTE Attempting to circumvent or exceed this rating will shorten the life expectancy of the product and may void the warranty The structure of the bed will support the recommended weight when distributed evenly across the bed The head and foot sections are not designed to individually support or lift this amount of weight For optimal performance entering and exiting the adjustable bed with the bed ...

Page 6: ...ncluded Split Queen and Queen beds have six 6 bed legs King and Cal King beds have seven 7 bed legs R pins are attached to both ends of the mattress retainer bracket Only available with Twin XL Split Cal King and Split Queen bed sizes Post bed legs 6 Remote control 1 AAA batteries 2 R pins 2 Bed leg strap 1 Mattress retainer bracket 1 ...

Page 7: ... two 2 people to lift the adjustable bed and for the unit to always be on a flat surface before opening Setting up your adjustable bed 1 2 3 INSTALLATION GUIDE Attach the bed legs to the adjustabled bed by threading them in a clockwise direction into the pre drilled holes on the frame Tighten the legs securely to the adjustable bed NOTE Do not overtighten the bed legs IMPORTANT For King and Cal Ki...

Page 8: ...ty using a surge protector not included is highly recommended Install batteries in the remote control Try all functions on the remote to make sure all features are operational NOTE If the bed does not work see the Troubleshooting section of this manual Return bed to flat position before continuing with the installation NOTE Make sure your bed is in a flat position before using it Press the FLAT bu...

Page 9: ... place Installing the bed leg strap optional 1 2 Wrap the bed legs front back together tightly using the bed leg straps Fasten the straps to prevent movement maintain stability To help prevent bed separation when using two adjustable beds together you may use the bed leg straps INSTALLATION GUIDE If the adjustable bed is set up without a headboard place your mattress on the adjustable bed surface ...

Page 10: ...ening should face away from the adjustable bed Screw the leg back in turning clockwise This will secure the inner headboard bracket to the adjustable bed Place the open side of the outer headboard bracket onto the exposed square tube of the inner headboard bracket to create a tight fit Insert a retainer bolt fitted with a washer through the outer headboard bracket and into the inner headboard brac...

Page 11: ...ed Foot Position Adjustments 3 4 Press the button to raise or lower the foot section of your adjustable bed FLAT 5 Press and hold this button to return the bed to a flat position NOTE Make sure your bed is in a flat position before using it Press the FLAT button on the remote control after plugging in the power cord 1 2 5 3 4 ...

Page 12: ...ed Before starting the sync process press the FLAT button on Remote A and Remote B to align the beds properly On Bed B the LED light on the control box blinks three 3 times once the power cord is plugged in and is in learning mode for seven 7 seconds During learning mode use Remote A and press the HEAD UP and FOOT UP buttons at the same time for three 3 seconds The LED light on the control box wil...

Page 13: ... wait for seven 7 seconds then release the FLAT button NOTE The control box must receive the Flat signal from the remote control for at least five 5 seconds after the power cord is plugged back in The reset is complete Resetting the system is sometimes necessary to restore the system to its factory setting clear a system error or change a tandem system to a single system or to two independent syst...

Page 14: ...tery cover When the 9V batteries are installed and a power failure occurs press the FLAT button on the remote control for the bed to return to a flat position NOTE The 9V batteries are for single use only After lowering the adjustable bed once during a power failure replace with a new set of batteries Your adjustable bed supports the emergency power down feature when a power failure occurs while t...

Page 15: ... out for 30 seconds before putting them back into the remote control Scratch the terminals inside the remote s battery compartment with a coin or key Check that the surge protection device or electrical outlet is not defective Test the outlet by plugging in another working appliance The adjustable bed does not respond when the remote is used The remote does not work No features or functions of the...

Page 16: ...re than two minutes over a 20 minute period or approximately 10 duty cycle Press the lift buttons firmly and accurately Wireless remote control may be experiencing common radio frequency interference from other radio transmitting devices Wait several seconds and then try pressing the lift buttons again Head or foot lift function has minor interference during operation 1 Clear any clutter or obstru...

Page 17: ... and possible solutions below SYMPTOM SOLUTIONS Sync one remote to both adjustable beds For more information see Synchronizing two beds for tandem operation Split or tandem system is out of sync Only one of the two adjustable bed raises or both beds raise but one side is higher than the other ...

Page 18: ...provided by Customatic the warranty will apply to the original warranty period and will not extend beyond such period NO OTHER WARRANTY EXPRESS OR IMPLIED The foregoing express warranty is the only warranty by Customatic and all other express warranties or warranties implied by law or otherwise including without limitation any implied warranty of fitness for a particular purpose are hereby denied ...

Page 19: ...nd 3 remedy by Customatic as stated herein LIMITATION OF LIABILITY In no event shall Customatic be liable for incidental or consequential damages of any kind or nature whatsoever caused by or arising out of any product defects and the sole and exclusive remedy shall be repair or replacement of defective items within warranty to the extent and in the manner provided herein NAME ____________________...

Page 20: ...the warranty period please consult the Troubleshooting Guide provided with your bed and online if applicable If problems persist please call CUSTOMER SERVICE NUMBER 1 720 458 5955 Please have your receipt ready and available Thank you and enjoy your adjustable bed ...

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