18
Limited Warranty For Adjustable Beds
LIMITED WARRANTY:
Subject to the terms and conditions
set forth herein, the manufacturer of this product, PPJ, LLC
(“Customatic®”) warrants to the original retail purchaser for
the time periods stated herein that the adjustable bed system
purchased from an authorized reseller of genuine Customatic®
products is merchantable and free of defects and materials
and is fit for the purpose of residential, non-hospital bedding.
Floor samples are not warranted and are purchased AS IS. This
warranty applies only to genuine Customatic® products, and
without limiting the foregoing, does not apply to power cords
or other accessories supplied by the seller or other parties.
1-Year Period for All Labor:
The above warranty will apply
for
1 Year
for labor on the bed frame, all components,
parts, including, without limitation, electronics, electrical
components, drive motors, WiFi module, power supply and
power cords, and massage motors.
2-Year Period for All Components:
The above warranty will
apply for
2 years
for the bed frame, all components and
parts, including, without limitation, electronics, electrical
components, drive motors, WiFi module, power supply and
power cords, and massage motors.
20-Year Period for Bed Frame:
The above warranty will apply
for
20 Years
prorated to the bed frame, defined as follows:
the metal structure of the adjustable bed system only, and
specifically does not include its cover, side rails, decking or
legs, or other attachments thereto, such as actuator lift motors,
control box, WiFi modules, power supply, power cords, control
box or other electrical or mechanical components. For years
6 through 20 the warranty will be reduced by one-fifteenth
(1/15) for each year beyond the fifth year.
Start of Warranty Period:
The warranty periods stated above
will commence on the date of the first retail purchase of
the adjustable bed system from an authorized Customatic®
reseller, provided that proof of purchase and warranty
registration occur within the time and in the manner set
forth below. In the case of replacement parts provided by
Customatic, the warranty will apply to the original warranty
period and will not extend beyond such period.
NO OTHER WARRANTY EXPRESS OR IMPLIED: The
foregoing express warranty is the only warranty by
Customatic and all other express warranties or warranties
implied by law or otherwise (including without limitation,
any implied warranty of fitness for a particular purpose) are
hereby denied and disclaimed to the full extent permitted by
applicable law.
EXCLUSIONS FROM WARRANTY:
Loss, damage,
malfunctions or other defects caused in whole or in part
by any one or more of the following are not covered by
any warranty and neither Customatic nor the seller shall be
responsible for them: ordinary wear and tear; damage not
directly caused by a defect covered by this express warranty;
failure to comply with this user Manual and/or any other user
instructions issued by Customatic for use and maintenance,
including without limitation, weight limits and operation;
modifications not performed by Customatic; use of any
parts, components, or accessories that are not supplied
by Customatic for the specific product and installed by an
authorized Customatic service provider; use of the product for
purposes or in a manner not expressly intended by Customatic
as described in this Manual or any other misuse or abuse;
storage or use outside of home or other exposure to the
elements; dampness; or transportation or other handling by
anyone other than Customatic.
EXCLUSIVE LIMITED REMEDY: The sole and exclusive
remedy for any item which fails to meet the express written
warranty set forth above shall be, at Customatic’s option,
either repair or replacement of the defective item.
Customatic
may require reasonable evidence of the existence of a
defect, and Customatic customer service staff will discuss
specific requirements with the purchaser based on the
defects identified by the purchaser. Replacement parts will
be provided at no cost to the purchaser, provided that the
defective parts are delivered to Customatic, unless Customatic
instructs otherwise in the claims process (see below). Subject
to advance approval by Customatic, it will also pay reasonable
shipping costs for returns requested by Customatic and
replacement parts or bedding systems.
WARRANTY
