TROUBLESHOOTING | 34
TROUBLESHOOTING
Use the following information to help solve problems that may arise during use. If you still have
questions, please call Erchonia Customer Care at 1-321-473-1251, and we will be happy to help.
Problem
Possible Cause
How to Resolve
POWER
Device does not
power on
AC power cord not plugged into
device or line power.
Connect power cord.
Blown fuse.
Replace using the correct fuses.
Lockout key not positioned
correctly.
(“O” = OFF and “|” = ON)
Blown fuse or tripped circuit
breaker in building.
Contact a qualified service
technician.
Diode(s) does not
power on
Electrical connector came apart.
Remove head assembly from base
assembly and reconnect connector.
(See Assembly Directions Step 1)
Motors do not
power on
Electrical connector came apart.
Remove head assembly from base
assembly and reconnect connector.
(See Assembly Directions Step 1)
Device protocol(s)
time remaining,
serial number, total
treatments and
credits remaining
all display “0”.
Does not allow
initiation of
protocol(s)
Device backup batteries were not
properly maintained
Contact Erchonia service
department.
Summary of Contents for Z6
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