What to do if...
Problem
Possible cause
Remedy
There is no spark when you try to
activate the spark generator.
The hob is not connected to an
electrical supply or it is connec-
ted incorrectly.
Check if the hob is correctly con-
nected to the electrical supply.
Refer to the connection diagram.
There is no spark when you try to
activate the spark generator.
The fuse is blown.
Make sure that the fuse is the
cause of the malfunction. If the
fuse is blown again and again,
contact a qualified electrician.
There is no spark when you try to
activate the spark generator.
Burner cap and crown are placed
incorrectly.
Place the burner cap and crown
correctly.
The flame extinguishes immedi-
ately after ignition.
Thermocouple is not heated up
sufficiently.
After lightning the flame, keep the
spark generator activated for
equal or less than 10 seconds
The flame ring is uneven.
Burner crown is blocked with
food residues.
Make sure that the injector is not
blocked and the burner crown is
clean.
The burners do not work.
There is no gas supply.
Check the gas connection.
The appliance makes noises.
Some metal parts of the appli-
ance expand and contract when
they heat up or cool down. The
noises are normal.
The flame colour is orange or yel-
low.
The flame can look orange or yel-
low in some areas of the burner.
This is normal.
The lamp does not operate.
The lamp is defective.
Replace the lamp.
Steam and condensation settle
on the food and in the cavity of
the oven.
You left the dish in the oven for
too long.
Do not leave the dishes in the
oven for longer than 15 - 20 mi-
nutes after the cooking process
ends.
The oven does not heat up.
The necessary settings are not
set.
Make sure that the settings are
correct.
The turnspit does not rotate.
The turnspit is not correctly in-
stalled into the turnspit hole.
Refer to "Using the turnspit".
It takes too long to cook the
dishes or they cook too quickly.
The temperature is too low or too
high.
Adjust the temperature if neces-
sary. Follow the advice in the
user manual.
Service data
If you cannot find a solution to the problem
yourself, contact your dealer or an Authorised
Service Centre.
The necessary data for the service centre is on
the rating plate. The rating plate is on the front
frame of the appliance cavity. Do not remove
the rating plate from the appliance cavity.
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