DOC-USR-0056-09
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Z3 Technology, LLC
♦
100 N 8
th
ST, STE 250
♦
Lincoln, NE 68508-1369 USA
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+1.402.323.0702
49
APPENDIX B: Troubleshooting
Problem:
Web interface does not come up
-Is the Ethernet cable plugged in to the Z3-HE4K-01 board solidly (do you see the link light)?
-Do the Z3-HE4K-01 IP address and the PC IP address have the same first two values (or, if netmask is
set to 255.255.255.0, the same first three values)?
-Do the Z3-HE4K-01 and the PC have the same netmask? (Default value is 255.255.0.0)
-You can check the netmask of the PC by typing ifconfig in Linux or ipconfig in a cmd window in
Windows.
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the board without any routers etc.
Problem:
Do not see video in VLC (UDP)
-Does the IP address set in “Dest Address” equal the IP address of the PC running VLC?
-Does the port number in “Dest Port” equal the value entered in the URL for VLC?
-Is the PC fast enough for 4K decode on VLC?
-Does the PC have enough DDR to handle 4K decode on VLC?
-Is VLC version 2.1.5 or later?
Problem:
Do not see video in VLC (RTP)
-Is “Dest Port” set to 5004?
-If using an SDP file, is the correct SDP file (z3-netra.sdp) being used?
-Is VLC version 2.1.5 or later?
Problem:
My multicast stream is not reaching multiple networks
-By default the TTL value of a multicast stream sent from the Z3-HE4K-01 is set to 1. You can change
the TTL value for multicast addresses by adding “/#” to the end of your multicast address, for
example, to set the TTL to 5, you could enter “225.1.2.3/5” for the “Dest Address”.
When contacting Z3 Support for additional support, please click the “download device logs” button in the user interface at the time the problem
occurs and send the resulting .gz file, along with screenshots of the CH1 and Status tabs to Z3 Technology.
Z3 Technology’s Express Limited Warranty will be void if the label on the hardware bearing the Serial Number is removed, tampered with or
defaced. You can view Z3 Technology’s full hardware warranty at
http://z3technology.com/Support/ZEUS-HW-Warranty.html
