ZScan User Guide
41
Miscellaneous
Troubleshooting
Troubleshooting
Hardware
•
The Power LED on the scanner does not turn on even when I connect it.
•
I get the following message when I start the software: The scanner is
disconnected. Scan functions will be unavailable.
•
I am experiencing display problems when using the software.
Software
•
I get a No Configuration File found message when starting the sofware
•
I get a License Expired message and am unable to scan.
•
I receive an error message wile scanning telling me that an internal error has
occurred.
•
My scanner is having difficulty positioning itself. It does not detect the targets.
•
I am experiencing slow frame rate when scanning.
•
My scanner refuses to calibrate
•
I had a Out of memory error and now there is no surface or facets in my session.
•
Some holes appear when I increase resolution.
•
My surface doesn’t appear completely when in facets view
Scanning Techniques
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I am not able to scan small parts.
•
I have some difficulties scanning more dark surfaces or parts of the surface.
Miscellaneous
•
I checked the option to install the plugin for Geomagic but there is nothing under
plugin in Geomagic.
Hardware Solutions
The "Power" LED on the scanner does not turn on even when I connect the scanner.
First, make sure that the power supply is
connected
properly in the power source and in
the PCMCIA card. If the LED still does not turn on, check for any damage on the power
