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You-Q XP Service Manual Download Page 34

7.

Troubleshooting

This chapter contains table with troubleshooting information. One table shows the
troubleshooting for the wheelchair in general, the other tables show information about
troubleshooting for the available controls systems.

NOTICE!

If the problem is not solved with the help of the solutions in the tables, contact
your dealer/distributor or the Service Department of Handicare BV.

Troubleshooting

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Service manual - XP

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Summary of Contents for XP

Page 1: ...Service Manual XP V2 0 from Jan 1st 2015...

Page 2: ...and modifications The information provided is valid for the product in its standard version Handicare BV cannot be held liable for possible damage resulting from specifications of the product deviatin...

Page 3: ...motor 17 5 2 3 Replace a drive wheel 19 5 2 4 Replace a castor wheel 19 5 2 5 Replace a castor fork 20 5 2 6 Replace the batteries 20 5 2 7 Replace main fuse 21 5 3 Interface all types 22 5 3 1 Adjus...

Page 4: ...dule Shark VR2 and R Net 32 6 4 Replace the power module DX2 32 7 Troubleshooting 34 7 1 General diagnostics and faultfinding 35 7 2 Diagnostics and troubleshooting for Shark controls 40 7 3 Diagnosti...

Page 5: ...the seating system Spare parts manual for information about the spare parts and their ordering numbers Supplier documentation for the electronics for detailed information about changing settings and d...

Page 6: ...cription in the relevant language dimensions if applicable Please use e mail or fax to send your orders to your supplier Remarks Parts that do not have a position number cannot be ordered separately S...

Page 7: ...used Product the electric wheelchair manufactured Handicare BV User the person who actually uses the product Customer the person who obtains the product from Handicare BV Dealer the person company wh...

Page 8: ...nd proper maintenance the Customer shall save Handicare BV harmless from and against any claims by Users or other third parties for defects resulting due to improper or careless use of the Product or...

Page 9: ...roduct in a private capacity provided that such damage is the direct result of a defect in the Product 2 Handicare BV shall indemnify for damage as referred to in article 1 up to the sum covered by it...

Page 10: ...After use the motors cool down slowly If the wheelchair is not in use make sure that it is not exposed to direct sunlight for lengthy periods of time Some parts of wheelchair such as the seat the bac...

Page 11: ...ent that such problems occur contact your supplier immediately 3 4 Pictograms on the wheelchair TYPE TYPE TYP You Q Luca Qlass YEAR JAAR JAHR 2015 USAGE INDOOR OUTDOOR GEBRUIKSGEBIED BINNEN BUITEN GEB...

Page 12: ...by the user Wheelchair and upholstery Clean Weekly by the user Electrical system Inspection Twice a year every 6 months Batteries Inspection Twice a year every 6 months Drive Inspection Twice a year...

Page 13: ...iver Phillips head Rubber mallet Pair of wire cutters Circlip pliers Waterpump pliers Open ended spanner sizes 10 13 17 19 Ring spanner sizes 10 13 17 19 Torque wrench up to 60 Nm with sockets sizes 1...

Page 14: ...c Wizard USB set dealer DWIZ KIT DWD DLR U x x x 9003295 PGDT R Net programmer OEM D50611 x 6000614 GDT VR2 PC Programmer B set D50145 x Universal meter voltage and resistance x x x x x 4 4 Torque tab...

Page 15: ...ons in this manual show the FDW drive For most maintenance tasks the difference in drive type does not matter In case that is does matter this is clearly shown in this manual 1 Switch off the wheelcha...

Page 16: ...he power module cover A 6 Disconnect the batteries by removing the main fuses A A 7 Disconnect the motor cable A from the interconnection of the power module A Maintenance tasks adjustments 16 Service...

Page 17: ...peat steps 1 through 5 for all the carbon brushes on the motor A B Completion See section 5 9 5 2 2 Replace a drive motor Preparation See section 5 1 Procedure 1 Remove cap A 2 Unfold the washer D 3 R...

Page 18: ...the bracket F for easy access c Remove the old drive motor C d Install the new motor Use the screws and nut that are enclosed with the new motor e Proceed with step 8 D E B A C F 8 Install the drive w...

Page 19: ...the drive wheel does not interfere with the motor A B Completion See section 5 9 5 2 4 Replace a castor wheel Preparation See section 5 1 Procedure 1 Lift the wheelchair until the wheels are free from...

Page 20: ...the old castor fork F d Install the new castor fork and use some Loctite 648 to secure screw C B D E A F C 4 Manufactured from December 2013 a Remove screw A and cap B b Remove cotter pin E c Remove s...

Page 21: ...ion 8 6 Tighten the battery straps and make sure that the power cables are properly placed underneath the battery straps WARNING Make sure that the battery straps are tight B A Completion See section...

Page 22: ...tches in Drive mode 4 Disconnect the interface cables from the controller Procedure 1 Loosen the screws A 4x 2 Remove the screws A and mounting blocks C on one side of the wheelchair 3 Move the interf...

Page 23: ...positions for seat lift and tilt A B 5 4 Tilt only interface 5 4 1 Replace the Tilt Actuator Tilt only Interface Preparation 1 Set the interface in the maximum tilted position for easy access 2 Prepa...

Page 24: ...t the cable does not get jammed by the mechanism 8 Check the functionality of the actuator B A C D 5 5 2 Replace lift actuator Preparation 1 Set the interface in the maximum lift position for easy acc...

Page 25: ...ctor cable with tie wraps Make sure that you leave enough free cable length to let the actuator reach its full length 7 Check the functionality of the actuator B A C 5 6 2 Replace the gasspring of a c...

Page 26: ...n in the wheelchair 10 Check the functionality of the actuator C B A 5 6 4 Replace the motor of the central legrest Preparation See section 5 1 Procedure 1 Remove the seat cushion for easy access 2 Di...

Page 27: ...D 8 Remove the mounting fork from the actuator The mounting fork is re used with the new actuator 9 Put the mounting fork on the new actuator 10 Put the new actuator into the seating mechanism Use a...

Page 28: ...mechanism but that the cable does not get jammed by the mechanism 9 Check the functionality of the actuator D A A B F C A E A B C 5 8 Seating system EQLASS 5 8 1 Replace the actuator of the backrest P...

Page 29: ...access 2 See section 5 1 Procedure 1 Make sure that the seat is kept in the tilted position For instance by placing a support 2 Remove the seat cushion for easy access 3 Disconnect the actuator cable...

Page 30: ...nnect the motor cable to the power module 2 Connect the main fuses 3 Close the power module cover make sure that it is well positioned A 4 Install the battery cover and fasten the screws Make sure tha...

Page 31: ...erface mounting frame A B WARNING After repairing reprogramming or replacing parts always check the functionality of the entire wheelchair Pay special attention to safety features such as slowdown dri...

Page 32: ...the selection and the system will beep when confirmed 5 Switch the controls off and on again to activate the new settings 1 2 3 4 A D B C For REM550 1 Replace the remote control 2 Switch on the contr...

Page 33: ...drive profile selection bar A for 3 seconds This confirms the selection and the system will beep when confirmed 5 Switch the controls off and on again to activate the new settings 1 2 3 4 A D B C For...

Page 34: ...for the wheelchair in general the other tables show information about troubleshooting for the available controls systems NOTICE If the problem is not solved with the help of the solutions in the tabl...

Page 35: ...ions and restore if needed Battery voltage too low Measure battery voltage and charge batteries Battery defect Measure battery voltage Voltage below 10 V can indicate that one battery is defect Replac...

Page 36: ...orrectly or is not functioning properly Controllers switch to SystemSlowDown mode Check Gyro cabling and or replace Gyro module Wheelchair only drives well for a short period of time Current limit is...

Page 37: ...ed or worn frame parts Check height of carrier left and right User weight is not in the center of the wheelchair Check position of user see if position can be improved If not possible use veer compens...

Page 38: ...ult status when actuator is operated Actuator has a short circuit that becomes active when the actuator is operated Replace actuator Actuator inhibit is active Check program to see what actuator inhib...

Page 39: ...wiring diagrams for correct connections Lighting settings not correctly set in program Check programming and make corrections if needed Wheelchair moves turns very slowly and seems to be lacking powe...

Page 40: ...atteries before you change any cables fuses and or modules This way the power way is disconnected from the wheelchair NOTICE For more detailed information about Shark Controllers specific manuals can...

Page 41: ...ted Check the connection and the cabling The left hand parking brake m1 is defect Replace this motor The ON OFF light flashes 6 times The right hand parking brake m2 connection is not good or disconne...

Page 42: ...d If the fault signal is still present after this contact the Service Department of Handicare BV The ON OFF light flashes 11 times System does not fit System modules are not compatible Check if the co...

Page 43: ...batteries before you change any cables fuses and or modules This way the power is disconnected from the wheelchair NOTICE For more detailed information about DX2 Controllers specific manuals can be d...

Page 44: ...sories The optional electrical high low adjustment is not in the lowest position De LED flashes twice to indicate that the speed limitation has been switched on the wheelchair will drive considerably...

Page 45: ...not good or disconnected Check the connection and the cabling The left hand parking brake m1 is defect Replace the drive motor The ON OFF light flashes 6 times The right hand parking brake m2 connect...

Page 46: ...Service Department of Handicare BV The ON OFF light flashes 11 times STALL overload error a motor continuously demands too much power Check the drive units Note This error is often caused by taking ob...

Page 47: ...ark Battery Motor connections Drive only Shark 1 Cable lenghts are not drawn to scale Shark 2 Batteries Motor Motor 9002473 6000573 6000573 1x 70A JSM PM 6000043 PM 6000759 6000038 6000039 6000038 600...

Page 48: ...Recline Lights optional Shark 4 Lighting 6000039 6000038 6000039 6000038 Tilt 45 Inhibit Switch Lift Inhibit Switch Tilt 6000759 1003239 0 6 m 6000215 Lift 6000792 2 5 m JSM PM Tilt 45 6000038 6000039...

Page 49: ...n to scale Shark EQlass Tilt30 Recline Lights optional JSM Tilt 30 6000038 6000039 6000038 6000039 Lighting Recline 6000759 PM 9002615 1002945 1 5 m 6000215 Shark 5 6000778 6000778 Cable and module sc...

Page 50: ...ators Gyro optional 6000333 6000333 9002615 6000333 Tilt 45 Recline ACI BUS 1 2 3 4 6000216 00355 0018 1 75 m 00355 0018 1 75 m PM 6000688 ACT4 JSM Legrest Left Legrest Right 9002616 9002616 9001233 9...

Page 51: ...3 6000216 6000039 6000038 6000039 6000038 6000333 6000333 Foot Plate Elevation Legrest Angle 9002615 6000333 Tilt 45 Recline Inhibit Switch Lift Inhibit Switch Tilt 6000636 ACI BUS 1 2 3 4 00355 0018...

Page 52: ...616 Legrest Right Legrest Left 6000333 6000333 Gyro Qontroll optional 1 2 BUS ACI REM550 only DX2 5 Lighting 6000216 6000039 6000038 6000039 6000038 9002615 6000333 Tilt 45 Recline Inhibit Switch Lift...

Page 53: ...001233 9001233 01502 1110 01502 1110 REM550 REM420 DX2 7 6000333 6000333 Lighting 6000216 6000039 6000038 6000039 6000038 Tilt 45 Inhibit Switch Lift Inhibit Switch Tilt 6000636 ACI BUS 1 2 3 4 JSM DX...

Page 54: ...9 Version history Version Release date Changes V1 0 Jan 8th 2014 First released version V2 0 Jan 1st 2015 New company name Version history 54 Service manual XP...

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