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7.

Troubleshooting

This chapter contains table with troubleshooting information. One table shows the
troubleshooting for the wheelchair in general, the other tables show information about
troubleshooting for the available controls systems.

NOTICE!

If the problem is not solved with the help of the solutions in the tables, contact
your dealer/distributor or the Service Department of Handicare BV.

Troubleshooting

Service manual - Alex

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Summary of Contents for ALEX

Page 1: ...Service Manual Alex V2 0 from Jan 1st 2015...

Page 2: ...and modifications The information provided is valid for the product in its standard version Handicare BV cannot be held liable for possible damage resulting from specifications of the product deviatin...

Page 3: ...rbon brushes 20 5 2 4 Replace a drive motor 20 5 2 5 Replace a drive wheel 21 5 2 6 Replace an anti tip wheel 22 5 2 7 Replace a castor wheel 23 5 2 8 Replace a castor fork 23 5 2 9 Replace the batter...

Page 4: ...tics and faultfinding 36 7 2 Diagnostics and troubleshooting for DX2 controls 40 7 3 Diagnostics and troubleshooting for R Net controls 43 7 4 Diagnostics and troubleshooting for VR2 controls 46 8 Cab...

Page 5: ...s that are available for this wheelchair User manual wheelchair for general information about the use of the wheelchair User manual for the electronics for detailed information about the use of the co...

Page 6: ...ir is unattended Service and technical support For information about settings maintenance and repair works please contact you supplier Make sure you have the following information at hand Type Identif...

Page 7: ...IED BINNEN BUITEN GEBRAUCHSGEBIET INNERHALB AUSSERHALB MAX LOAD MAXBELASTB ZUL GESAMTGEW 160 KG 6002342 A Handicare BV Vossenbeemd 104 5705 CL HELMOND THE NETHERLANDS A C D E B LUQ1400520 A Model B Ye...

Page 8: ...used Product the electric wheelchair manufactured Handicare BV User the person who actually uses the product Customer the person who obtains the product from Handicare BV Dealer the person company who...

Page 9: ...d proper maintenance the Customer shall save Handicare BV harmless from and against any claims by Users or other third parties for defects resulting due to improper or careless use of the Product or t...

Page 10: ...duct in a private capacity provided that such damage is the direct result of a defect in the Product 2 Handicare BV shall indemnify for damage as referred to in article 1 up to the sum covered by its...

Page 11: ...he seat the back and the armrest can become hot if they have been exposed to full sunlight for too long This may cause burns or allergic reactions to the skin Programming Programming should only be co...

Page 12: ...PE TYP You Q Luca Qlass YEAR JAAR JAHR 2015 USAGE INDOOR OUTDOOR GEBRUIKSGEBIED BINNEN BUITEN GEBRAUCHSGEBIET INNERHALB AUSSERHALB MAX LOAD MAXBELASTB ZUL GESAMTGEW 160 KG 6002342 A Handicare BV Vosse...

Page 13: ...Electrical system Inspection Twice a year every 6 months Batteries Inspection Twice a year every 6 months Drive Inspection Twice a year every 6 months Mechanical parts Inspection Yearly Bearings Insp...

Page 14: ...a not applicable 4 3 Electronical tools The following tools and general supplies are needed to do the maintenance as described in this manual Part number Description DX2 DX Shark R Net VR2 00355 0440...

Page 15: ...he table below unless specified otherwise Thread Size Pitch mm Max torque Nm M4 0 7 3 M5 0 8 6 M6 1 10 M8 1 25 25 M10 1 5 50 M12 1 75 80 M14 2 120 The minimum torque values are 7 9 below the maximum v...

Page 16: ...the wheelchair WARNING Only do maintenance on an empty wheelchair 1 Switch off the wheelchair via the button on the controller 2 Set both freewheel switches in Drive mode 3 Remove the cover Press both...

Page 17: ...ove the screws A b Make sure that you do not loose the spacers C A B C WARNING After repairing reprogramming or replacing parts always check the functionality of the entire wheelchair Pay special atte...

Page 18: ...air for maintenance See section 2 Lift the wheelchair until the wheels are free from the floor Use a lifting platform 3 Remove the drive wheel for easy access See section 4 Remove the screws A to disc...

Page 19: ...all rubber suspensions have a coloured dot that indicates the hardness Blue standard 55 degr Shore White hard 70 degr Shore Preparation See section 5 1 Procedure 1 Lift the wheelchair until the wheel...

Page 20: ...motor Preparation See section 5 1 Procedure 1 Remove cap A 2 Unfold the washer D 3 Remove screw B 4 Remove the drive wheel E from the motor axle Make sure that you do not loose the key H 5 Remove the...

Page 21: ...prevent fretting b Mount the drive wheel on the axle c Make sure to lock the screw by folding the washer 12 Make sure that the drive wheel does not interfere with the motor 5 2 5 Replace a drive whee...

Page 22: ...lacement Remove the screw washer and nut D 3 Install the new parts C A B E D Procedure for standard RWD 1 If the complete assembly B needs replacement Remove the screws A 2 If only the wheel D needs r...

Page 23: ...stor fork C 4 Install the new castor wheel Use a new lock nut B A C 5 2 8 Replace a castor fork Preparation See section 5 1 Procedure 1 Lift the wheelchair until the wheels are free from the floor Use...

Page 24: ...g the locking pin B forward 2 Remove the locking pin 3 Repeat these steps for the locking pin at the other side of the wheelchair 2 1 A B 4 Carefully swing the complete seating A backwards and let it...

Page 25: ...perly placed underneath the battery cover 12 Close the battery cover 13 Tighten the battery strap 14 Put the seating in its original place Make sure to lock the interface mounting frames B A 5 2 10 Re...

Page 26: ...erface B to the desired new position 3 Fasten the screws A 4x 4 Check if the wheelchair is stable in all available positions for seat lift and tilt B A 5 3 2 Adjust the base height of the interface Th...

Page 27: ...2 x4 A B 5 4 Tilt only interface 5 4 1 Replace the Tilt Actuator Tilt only Interface Preparation 1 Set the interface in the maximum tilted position for easy access 2 Prepare the wheelchair for mainten...

Page 28: ...troller Procedure 1 Make sure that the interface is kept in the tilted position For instance by placing a support 2 Disconnect the actuator cable 3 WARNING Make sure that the tilt mechanism is support...

Page 29: ...an follow the movement of the mechanism but that the cable does not get jammed by the mechanism 8 Check the functionality of the actuator B A C D 5 6 Legrests 5 6 1 Replace the actuator of a powered L...

Page 30: ...k the functionality of the actuator B A D C 5 6 3 Replace the actuator of the central legrest Preparation See section 5 1 Procedure 1 Remove the seat cushion for easy access 2 Disconnect the actuator...

Page 31: ...tor of the backrest Preparation See section 5 1 Procedure 1 Remove the seat cushion for easy access 2 Make sure that the backrest is kept in the upright position For instance by placing a support 3 Di...

Page 32: ...ening which in turn might cause the backrest to fall backwards 11 Connect the actuator cable 12 Make sure that the actuator cable is properly arranged on the seating system 13 Check the functionality...

Page 33: ...the selection and the system will beep when confirmed 5 Switch the controls off and on again to activate the new settings 1 2 3 4 A D B C For REM550 1 Replace the remote control 2 Switch on the contro...

Page 34: ...drive profile selection bar A for 3 seconds This confirms the selection and the system will beep when confirmed 5 Switch the controls off and on again to activate the new settings 1 2 3 4 A D B C For...

Page 35: ...for the wheelchair in general the other tables show information about troubleshooting for the available controls systems NOTICE If the problem is not solved with the help of the solutions in the table...

Page 36: ...ons and restore if needed Battery voltage too low Measure battery voltage and charge batteries Battery defect Measure battery voltage Voltage below 10 V can indicate that one battery is defect Replace...

Page 37: ...rrectly or is not functioning properly Controllers switch to SystemSlowDown mode Check Gyro cabling and or replace Gyro module Wheelchair only drives well for a short period of time Current limit is s...

Page 38: ...d or worn frame parts Check height of carrier left and right User weight is not in the center of the wheelchair Check position of user see if position can be improved If not possible use veer compensa...

Page 39: ...lt status when actuator is operated Actuator has a short circuit that becomes active when the actuator is operated Replace actuator Actuator inhibit is active Check program to see what actuator inhibi...

Page 40: ...y and seems to be lacking power Load compensation too low incorrect setting Modify load compensation in driving program Check with manufacturer for correct settings Too much load on front castors RWD...

Page 41: ...ories The optional electrical high low adjustment is not in the lowest position De LED flashes twice to indicate that the speed limitation has been switched on the wheelchair will drive considerably s...

Page 42: ...not good or disconnected Check the connection and the cabling The left hand parking brake m1 is defect Replace the drive motor The ON OFF light flashes 6 times The right hand parking brake m2 connecti...

Page 43: ...error is often caused by taking obstacles that are too high or by driving against walls and door frames etc This error may also be caused by a difficult turn from a standing position Check the weight...

Page 44: ...overcharging of the batteries or bad connections between the batteries and the control system Check the condition of the batteries and check the connections to the control system If this does not solv...

Page 45: ...is does not solve the error the joystick module may be defect Memory Error This is a non specific memory error which can be caused by any of the modules within the system Check all cables and connecti...

Page 46: ...urs If the On Board charger is used Disconnect the charger from the AC supply If an Off Board charger is used Disconnect the charger from the wheelchair If this error is still present when the charger...

Page 47: ...harger is still connected 7 LEDs Joystick fault Make sure that the joystick is in the center position and re try to switch on the system 8 LEDs Control system fault Check all connections and cables 9...

Page 48: ...r is being limited for safety reasons The extact cause depends on the type of wheelchair most common cause is that the seat is in the elevated position Actuator LED flashes The actuator may be inhibit...

Page 49: ...Lights Indicators Gyro optional 6000333 6000333 9002615 6000333 Tilt 45 Recline ACI BUS 1 2 3 4 6000216 00355 0018 1 75 m 00355 0018 1 75 m PM 6000688 ACT4 JSM Legrest Left Legrest Right 9002616 90026...

Page 50: ...6000216 6000039 6000038 6000039 6000038 6000333 6000333 Foot Plate Elevation Legrest Angle 9002615 6000333 Tilt 45 Recline Inhibit Switch Lift Inhibit Switch Tilt 6000636 ACI BUS 1 2 3 4 00355 0018 1...

Page 51: ...16 Legrest Right Legrest Left 6000333 6000333 Gyro Qontroll optional 1 2 BUS ACI REM550 only DX2 5 Lighting 6000216 6000039 6000038 6000039 6000038 9002615 6000333 Tilt 45 Recline Inhibit Switch Lift...

Page 52: ...01233 9001233 01502 1110 01502 1110 REM550 REM420 DX2 7 6000333 6000333 Lighting 6000216 6000039 6000038 6000039 6000038 Tilt 45 Inhibit Switch Lift Inhibit Switch Tilt 6000636 ACI BUS 1 2 3 4 JSM DX2...

Page 53: ...e not drawn to scale 6000217 Lighting 6000039 6000038 6000038 6000039 6000217 Lighting R Net 2 Batteries Motor Motor 9002774 9002347 2x 50A Cable lenghts are not drawn to scale R Net Battery Motor con...

Page 54: ...eft 9002616 9001233 01502 1110 9002615 9002612 Recline Lift 9002613 Tilt 45 9003916 R Net 4 9003916 Tilt 45 9002613 Lift Recline 9002612 9002615 9002612 9002612 Cable lenghts are not drawn to scale JS...

Page 55: ...ch Lift Inhibit Switch Tilt 6000637 FWD 9002614 1 5 m RWD 9002613 2 1 m 6000423 6000332 6000332 VR2 2 FWD 9002612 0 6 m RWD 9002614 1 5 m 9002258 1 6 m 9002305 0 5 m RWD Only JSM VR2 Battery Motor con...

Page 56: ...ecline Lights optional Cable lenghts are not drawn to scale 9002615 Recline 9002614 Lighting 6000039 6000038 6000039 6000038 6000332 6000332 6000423 9002614 VR2 3 9002258 1 6 m Cable and module scheme...

Page 57: ...9 Version history Version Release date Changes V1 0 Nov 19th 2013 First released version V2 0 Jan 1st 2015 New Company name Version history Service manual Alex 57...

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