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P a g e
TROUBLESHOOTING GUIDE
____________________________________________________
For any questions about the product, installations, returns and/or parts replacement, please call
Yosemite customer service at phone
#
1-800-305-9872 or fax to 559-276-8738 and/or email us at
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Fireplace does not turn on
Power cord was not
plugged properly.
1. Check that unit is plugged into a
standard 120V outlet.
2. Check that Main Power switch is in
“ON” position.
Flame images freezes
Spinner motor does
not work.
1. Open the access panel and check if the
spinner motor is running properly.
2. If problem persists, unplug unit and
contact YHD customer service
Flame not bright or not
visible
Burned out light bulbs Replace light bulbs
Log set dim or not glowing
Burned out light bulbs Replace light bulbs
Heater is not turning ON
Improper operation
1. Refer to instruction manual
2. If problem persists, unplug unit and
contact YHD customer service.
Heater emits an odor
Normal operation
This odor is normal condition caused by
the initial heating of internal parts and
will not occur again.
Heater does not blow warm
air
Heater or blower does
not work properly.
Try turning On/Off button in the control
panel several times to make sure it is at
ON position and the indicator light
should light up at the same time.
Fireplace makes a
grinding/rattling noise
Loose rod
The rod that spins the flame may need to
be greased.
