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TROUBLESHOOTING GUIDE

 ____________________________________________________ 

For any questions about the product, installations, returns and/or parts replacement, please call 

Yosemite customer service at phone

 # 

1-800-305-9872 or fax to 559-276-8738 and/or email us at 

[email protected]

 

 

PROBLEM 

POSSIBLE CAUSE 

CORRECTIVE ACTION 

Fireplace does not turn on 

Power cord was not 
plugged properly. 

1. Check that unit is plugged into a 
standard 120V outlet. 
2. Check that Main Power switch is in 
“ON” position. 

Flame images freezes 

Spinner motor does 
not work. 

1. Open the access panel and check if the 
spinner motor is running properly. 
2. If problem persists, unplug unit and 
contact YHD customer service 

Flame not bright or not 
visible 

Burned out light bulbs  Replace light bulbs 

Log set dim or not glowing 

Burned out light bulbs  Replace light bulbs 

Heater is not turning ON 

Improper operation 

1. Refer to instruction manual 
2. If problem persists, unplug unit and 
contact YHD customer service. 

Heater emits an odor 

Normal operation 

This odor is normal condition caused by 
the initial heating of internal parts and 
will not occur again. 

Heater does not blow warm 
air 

Heater or blower does 
not work properly. 

Try turning On/Off button in the control 
panel several times to make sure it is at 
ON position and the indicator light 
should light up at the same time. 

Fireplace makes a 
grinding/rattling noise 

Loose rod 

The rod that spins the flame may need to 
be greased. 

 

 

Summary of Contents for DF-EFP300U

Page 1: ...on Manual Wall Mount Fireplace www YosemiteHomeDecor com Electric Fireplace Instruction Manual Mount Fireplace DF EFP300U Yosemite Home D cor 1 800 305 9872 www YosemiteHomeDecor com Electric Fireplac...

Page 2: ...r does not work please check that light bulb or bulbs are finger tight in socket See instructions for Bulb replacement 2 The electric fireplace heater may emit a slight harmless odor when first used T...

Page 3: ...ctions Corner Installation Page 6 Wall Hang Installation Page 6 7 Attaching the Face Page 8 Fire Logs Rock Installation Page 9 Electrical Works Instructions Page 10 Grounding Instructions Page 10 Oper...

Page 4: ...eplace to authorized service for examination adjustment or repair 9 Do not run cord under carpeting or route cord under furniture or appliance Do not cover cord with throw rugs and runners Arrange cor...

Page 5: ...________________________________________________________________ Parts list Quantity A Front Glass Glass Face 1 B Firebox 1 C Corner Plate Bracket 1 D Remote Control 1 E Instruction Manual 1 F Logs 2...

Page 6: ...ight 3 The fireplace must be installed at a suitable position where at least 25 35 inches 2 3 ft from the ground and no higher than 80 inches 6 ft 4 The heater which is located at the base of the fire...

Page 7: ...wall Each of the screws needs to come 8mm out of the wall 4 Ensure that the screws are solidly mounted 5 Lift the fireplace and place the keyhole slots on the back of the fire to the location pins A...

Page 8: ...ng studs Figure 2 Fig 2 2 On the back of the glass face there are two brackets which hooks over these studs 3 Lift the glass face up to the fireplace Then lower the face into place so that the bracket...

Page 9: ...sides of the fireplace locate the two 2 small pegs Figure 4 Press the green button on both sides and then you can remove the logs or rocks to exchange with another option Push the Lock Button to lock...

Page 10: ...ays ensure that all electrical work complies with the relevant Building Codes All electrical work should be carried out by a qualified electrician 5 Please observe these instructions as failure to do...

Page 11: ...t hand side of the fireplace See Figure 6 is the power indicator it lights up when the fireplace is working and turned out when the fireplace is turned off indicates the status of the simulated flame...

Page 12: ...f the simulated flame by pressing the DIMMER DOWN and DIMMER UP buttons on the remote control Flame icon s will display on the LCD screen The icon will disappear from the screen 5 seconds after settin...

Page 13: ...our 4 screws on it These need to be removed to allow the cover to slide down Figure 7 4 Examine the bulbs to determine which one needs replacing Remove the non working bulb and replace with a new bulb...

Page 14: ...properly 2 If problem persists unplug unit and contact YHD customer service Flame not bright or not visible Burned out light bulbs Replace light bulbs Log set dim or not glowing Burned out light bulbs...

Page 15: ...odel and or serial numbers available when calling Limited warranty requires a proof of purchase of the product What this limited warranty does not cover This limited warranty does not cover consumable...

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