BFE Warranty Policy
– January 1
st
, 2019
1. When purchased from an authorised BFE distributor the BFE warranty shall guarantee that all framework and
components of your product are free from faulty manufacture. All faulty framework and components will be
repaired or replaced as set out in this policy. All warranties in this policy apply to
INDOOR HOME/DOMESTIC
USE ONLY.
2. These warranties do not apply to products used in commercial use applications.
3. Warranty
DOES NOT
cover normal wear & tear and excludes faults due to misuse, abuse, incorrect assembly
or lack of general maintenance.
4. Warranty is applicable to products sold and placed within Australia only.
5.
IMPORTANT
. Most of BFE products are pretested and we have inspectors checking all products prior to
shipment. The number one reason for a fault is due to
INCORRECT ASSEMBLY.
If you do have problems please go back to the start and double check your assembly and pay special
attention to all
WIRING
connections. If you have accidently cut or damaged the wiring please let us know and
we will be happy to send you a new set at no-charge.
If you have done this and are confident you have double checked your assembly and are still having problems please
go to our website
WARRANTY TERMS
- Warranty commences from the date of purchase from the retail store. Warranty only applies to
the original purchaser and is NON transferable. Warranty is void if the serial number of the product has been removed
or tampered with. Warranty does not apply to defects, faults or failures due to:
(a) Defects caused during assembly or failure to assemble to the assembly manual provided. Assembly errors
include but are not limited to damaged wiring harness, stripped crank arms and or pedals and bolts used in
the wrong locations.
(b) Lack of general maintenance and or failure to service or maintain the equipment in accordance with the user
manual specifications and recommendations.
(c)
Power Surges
. The computers, control boards and motors are very sensitive to power fluctuations. You must
use a surge protector on all items that plug into your mains power otherwise your electronics will not be
covered by this warranty.
(d) User negligence, abnormal or excessive use, misuse, abuse or transport damage.
(e) Repairs, alterations or modifications by NON BFE authorised service technician.
(f) Accident, fire, flood or malicious damage by third person.
(g) Ordinary wear and tear.
(h) Failure to keep the product in a clean, dry environment. You should wipe off any sweat and moisture after
each training session.
(i) Any products sold or placed in an application or the incorrect environment that is not recommended by BFE or
as not stipulated in the owner’s manual such as a commercial / rental environment will void the warranty set
forth by BFE
(j) BFE recommends the use of a protective rubber floor mat. This reduces the incidence of dust and lint
collection around the motor, reduces noise & protects your floor. You can purchase this from your retailer or
contact BFE directly at [email protected]
