BFE will have the option to repair or replace any product which requires attention under the warranty.
NOTE:
Lifetime* refers to the warranty coverage of the units expected service life. NOT the lifetime of the purchaser.
Servicing/Spare Parts
:
As with any mechanical equipment general maintenance should be performed on a regular basis by an authorised
retailer or service technician. This will ensure longevity of the product and ensure that it is kept working in optimum
condition. Failure to properly maintain your equipment may lead to safety issues and may also void the warranty. You
should only use genuine BFE replacement parts otherwise the warranty will be void.
Freight Costs:
The cost of freighting the replacement part under warranty to the customer shall be free of charge. Your requirement
is to return the faulty part via the pre-paid postal service which we will supply.
Returned Goods:
The unauthorised return of parts or product shall be refused and placed in the hands of the carrier at the cost of the
shipper. Return authorisations can be obtained from BFE head office only.
Service Department hours:
Monday to Friday between 8am and 3pm
Email:
Website:
www.bfe.com.au
PLEASE NOTE:
that Authorised service technicians do not reside in all areas of this vast country. If you live beyond
the reasonable service area of a metropolitan area, BFE may not be able to support the labour portion of the product
warranty. Alternatively, you can return (at your cost) your product to the closest BFE repair centre, where it will be
fixed at no charge under the warranty period. Metropolitan Area is defined as no more that 50km from G.P.O in all
capital cities.
Disclaimer:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a ‘Major failure’. You are also entitled to have goods repaired or replaced if the goods fail to
be of an acceptable quality and the failure does not amount to a major failure.
BFE does not assume, nor authorise any representative or other person to make or assume for BFE, any warranties
whatsoever, whether expressed or implied, in connection with the sale, service, or shipment of our products. BFE
reserve the right to make changes and improvements in our products and specifications without incurring any
obligation to similarly alter products previously purchased.
This warranty operates in addition to other rights and remedies available to consumer’s rights under the Australian
Consumer Law.
