Troubleshoo ng
Symptom:
1. Device is offline
- If valve is not connected to the cloud, press the SET bu on on Gas/Water Valve Controller
once
- If Hub is offline, reconnect the Hub to the Internet and press the SET bu on on Gas/Water
Valve Controller once
- If Hub is not on, power on the Hub again and press the SET bu on on Gas/Water Valve
Controller once
- If valve is out of range with Hub, reloca ng the Hub may be required
- For a device with low-ba ery indicators or alerts or if the condi on of the ba eries is in
ques on, replace the ba eries with four premium “AA” alkaline ba eries
2. Timer does not run
- The condi on of the ba eries is in ques on. Replace the ba eries with four premium “AA”
alkaline ba eries. Press the SET bu on once to open/close the valve, also you can open/close
the valve via YoLink app or set a new mer. (When you add a rese ng/one- me-use mer this
will need to be amended with that new informa on.)
3. Other issues
, contact customer service,
1-949-825-5958
(M-F 9am - 5pm PST)
or email 24/7 at
48
