MUST READ-2
Some DIY installations have been successful, but these are exceptions. Most have resulted in equipment failure,
due to lack of knowledge and experience. A few of the problems result from DIY's lack of knowledge in the
following areas:
* Sizing and selecting correct type, size and model of cooling and/or heating equipment.
* Sizing and installing correct electric circuit breakers and wires.
* Wiring the units correctly and properly.
* Taping the ends, connecting to indoor and outdoor units correctly and properly.
* Vacuuming the inter-connecting refrigerant lines.
* Checking and/or fixing the refrigerant leaks.
* Checking and/or fixing the condensate drain leaks.
* Releasing the refrigerant from outdoor unit to indoor unit.
* Running the unit to check all the unit functions.
* Conducting the installation or trouble-shooting with correct tools, experience or professional knowledge to
correct the problem.
RECEIVING AND FREIGHT DAMAGE
* Freight (package/unit) shall be checked thoroughly for damage at receiving before accepting by signing on the
carrier's delivery paperwork.
* Upon shipment being signed for acceptance, it becomes a binding document as to the condition of the products
on delivery. We cannot process any shipping damage claim, if you accept the delivery.
* If damage is found at delivery, both you and the delivery driver must make notes on the delivery receipt or other
freight paperwork detailing the damage found by marking position/parts on unit, description of damage, time/
date, your name, contact phone, etc. on the delivery documents. Make a copy of the marked delivery receipt.
CUSTOMER AND TECHNICIAN MUST READ
* If the damage is minor or partial, that you choose to accept, you can contact the distributor or YMGI to discuss
the possible replacement of the damaged part.
* If refusal of the shipment
is needed due to severe freight damage,
DO NOT
sign the carrier's delivery receipt
document indicating that you accept the products. Mark receipt "REFUSED DUE TO FREIGHT DAMAGE."
Sign and date along with the delivery driver's signature and date.
* Take pictures showing the damage, before the delivery driver leaves.
* If you accept the delivery or fail to note damage on the driver's delivery receipt, the ability to claim freight
damage is lost and YMGI will not replace the unit on this basis.
* Contact the distributor or YMGI, report the damage by forwarding the marked delivery receipt copy and pictures.
* Only after YMGI verifies with the carrier the necessary detailed notes of received freight damage, will the
damaged products be eligible for replacement.
* If the returned products are found not damaged, YMGI will treat it as a return and will charge you 25% of
product value plus added shipping cost.
RETURN-YMGI GROUP POLICIES & RETURN GOODS AUTHORIZATION (RGA)
All sales are final. If the customer wishes to return a product, the following
Return Policies
apply.
A. Only those products (units, parts or accessories) under the following conditions, are eligible for return:
1) Products are returned within 30 days of their original shipment date from YMGI
2) Products have not been installed.
3) No damage exists on the products being returned.
4) No missing products.
5) Products and packages are clean.
6) No duct tape or marking on the product or box.
7) Products are still their original package, in good shape and in re-sellable condition, as YMGI determines.
B. Preapproval steps for your return request:
1) Contact your distributor or YMGI to request a return.
2) Photograph your product and box to show details
3) YMGI will review your request, along with the pictures and any other details pertaining to your request.
4) If YMGI agrees to process your return request, a form called
Return Goods Authorization (RGA), along with
an assigned RGA #
will be forwarded to your distributor or you.
5) Any return without YMGI Group approved RGA #, will not be accepted.
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YMGI, Engineered Comfort Products for A Sustainable and Efficient Green World !
MUST READ-2
QUESTIONS ABOUT SELF-INSTALLATION VS HIRING LICENSED HVAC
TECHNICIANS
CUSTOMER AND TECHNICIAN MUST READ
1) You understand all that is written hereafter in this and other documents that we publish.
2) You will follow what is written hereafter in this and other documents that we publish.
3) You will be bound by and completely follow all policies, guidelines, instructions, warnings, attentions and other
materials, as published by YMGI Group, its subsidiaries or sister companies, in writing.
4) Only a successful installation, fully (100%) conducted by a qualified HVAC technician(s), as detailed in the
checklist of the
Limited Product Warranty
Policy
and
Limited Product Warranty Registration Card/Form
,
along with a properly detailed installation invoice, is eligible for the
Limited Product Warranty
.
5) Failure to follow what is written hereafter may cause various equipment issues that you will take full
responsibility and liability for, including, but not limited to, losing manufacturer's warranty, unit not working
properly, unit malfunctions, under-performance, decreased safety, increased potential of various damages to
your property, body, home and/or business, etc.
6) YMGI documents and policies supersede those made or provided by the sales distributors or installing
contractors. YMGI Group maintains the final authority in explaining and resolving any and all discrepancies
that might exist between distributors/contractors' documents and ours.
YMGI STRONGLY RECOMMENDS:
* Customer hires a currently licensed/ certified HVAC technician(s) (N.A.T.E. or A.C.C.A certification is strongly
recommended) to conduct 100% of the installation, inspection of all unit functions and repair service.
* Customer signs an installation/service contract with the installation/service technician's company who has good
service references and you trust. Installation and service is very important to the life of your investment and
provide you a lifetime of comfort
and peace of mind.
* Customer requests the installer to put down a1-year labor warranty coverage in the installation contract.
* Have the technician check against all the items in the checklist of the
Limited Product Warranty
Registration
Card/Form
, sign and date it, to help ensure a proper and professional installation.
* Customer pays in full, only after all the unit functions are inspected, the unit works properly, warranty checklist
is fully filled out and signed and you are fully satisfied.
* If any unit abnormality is found, have your technician check the unit first. Have them call for manufacturer
technical assistance, if necessary, from your job site, not his office, so that we can more accurately assist him
in diagnosing the cause of the malfunction.
Does YMGI allow to do-it-yourself installations (DIY) partially or fully? NO.
Unfortunately no brand or manufacturer can take the responsibility of the equipment if it is not professionally
installed by a currently licensed HVAC technician/ contractor.
If unit is installed by non-licensed people, in part or fully, will the factory warranty be void? YES.
UPON PURCHASING, OPENING PACKING BOXES AND INSTALLATION OF
YMGI UNITS/ACCESSORIES, YOU AND TECHNICIANS YOU HIRE TO
INSTALL THEM ARE ASSUMED TO HAVE READ ALL MATERIALS AND
AGREE TO FOLLOW AND BE BONDED BY ALL WE SAY IN YMGI MANUALS.
11) If all the suggestions have been taken and all the necessary steps are followed.
12) If the contractor(s)/technician(s) are experienced with the systems/brands you purchase.
You might spend less. But remember, many times you get what you pay for.
13) Sign a contract with them. The contract should list all the detailed work they will conduct and the standards
they will follow. Some contractors are willing to include a 1-year installation/service warranty at no extra
charge. Check with them to see if that is available. If available, include that in the contract.
14) Verify and confirm the installation is done completely and all the unit functions have been checked and are
working properly, all the items in the checklist have been checked and marked well in the warranty registration
card/form, prior to paying the contractor in full.
The cost of not having your unit installed properly can be more expensive than spending a little extra money
that hiring the right contractor will cost. Protect your investment and warranty eligibility by doing it right first time.
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YMGI, Engineered Comfort Products for A Sustainable and Efficient Green World !
