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Yeastar Technology N824, User Manual

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N824  User  Manual 

 

94 

 
System Maintenance 

 

 

This chapter describes system maintenance settings including the followings: 

 

Firmware Upgrade 

 

Backup and Restore 

 

Reset and Reboot 

 

System Logs 

 

Packet Tool 

Firmware Upgrade 

N824 provides automatic updates, new firmware file will be checked via a cloud server. 

In  addition, firmware  upgrade  can  be  done  via  HTTP  and TFTP  manually  on  N824. 

Please go to 

System→ System Preferences→ Firmware Update

 to do upgrade. 

 

Note: 

1. 

If ―Reset configuration to Factory Defaults‖ is enabled, the system will restore to 
factory default settings. 

2. 

When update the firmware, please don’t turn off the power. Or the system will get 
damaged. 

3.  If you are trying to upgrade through HTTP, please make sure that your  N824 is 

able  to  visit  external  network,  or  it  cannot  access  Yeastar  website  to  get  the 

firmware file, causing the upgrade fail. 

Automatic Updates 

 

Figure 20-1 Automatic Updates 

Summary of Contents for N824

Page 1: ...Version 42 13 0 27...

Page 2: ...evant provisions of the CE FCC Warranty The information in this document is subject to change without notice Yeastar Information Technology Co Ltd makes no warranty of any kind with regard to this gui...

Page 3: ...et Ports 5 Connection of FXO Ports 5 Power Connection 5 Application Overview 7 Getting Started 8 Accessing Web GUI 8 Web Configuration Panel 9 User Management 9 Making and Receiving Calls 11 System Se...

Page 4: ...58 System Prompt 58 Custom Prompt 61 Music on Hold 62 Voicemail 64 Voicemail Settings 64 Voicemail to Email 65 How to Check Voicemail 66 How to Change Voicemail Greetings 67 Business Calling Features...

Page 5: ...ngs 87 General 87 NAT 87 Codecs 88 Status and Call Reports 89 Extension Status 89 Trunk Status 90 Network Status 91 System Info 91 Call Logs 92 Record Logs 92 System Maintenance 94 Firmware Upgrade 94...

Page 6: ...ons 8 SIP extensions and 4 SIP trunks Small Size Large Capacity Small size 440 250 44 mm 1GHz ARM A8 application processor large memory 256MB DDR RAM 256NAND Flash external SD card and high performanc...

Page 7: ...m Products Smart Analog PBX N824 N824 Front Panel Figure 1 1 N824 Front Panel Table 1 1 N824 Front Panel LED Description LED LED Status Description FXS Ports Status Solid Green The port is idle Blinki...

Page 8: ...ase TX connect one end of an RJ 45 Ethernet cable into the LAN port Console Port Used for service and maintenance Reset Button Press the reset button to restore the factory defaults Please make sure t...

Page 9: ...problem please contact your provider Table 2 1 N824 Packing List Item Unit QTY Description N824 PC 1 N824 device unit Power cord PC 1 For the input of 220V AC power Network cable PC 1 Mounting ears P...

Page 10: ...dent power junction box and effective anti grid interference measures have been taken 4 Mechanical load Please make sure that the device is placed steadily to avoid any accident that might cause damag...

Page 11: ...N824 User Manual 6 Please switch off the power before plugging or unplugging the cables Connection Diagram Figure 2 1 N824 Front Panel Connection Diagram Figure 2 2 N824 Rear Panel Connection Diagram...

Page 12: ...IP trunks 8 SIP extensions You will enjoy the N824 as its easy management that you had never experienced on a traditional PBX Yeastar has developed an App called Linkus for you to access your N824 whe...

Page 13: ...r The user can manage the device by logging in the Web interface Check the factory defaultsbelow IP address http 192 168 5 150 User Name admin Default Password password 1 Start the browser on PC In th...

Page 14: ...I to makethe changes take effect User Management N824 supports two user types with different privileges User Privileges Administratorhas the highest privilege The administrator can access all pages on...

Page 15: ...N824 User Manual 10 Figure 4 2 Enable Extension User Set the privileges of CDR check and Auto Recording check on Management Settings tab Figure 4 3 Management Settings...

Page 16: ...tension number If IP terminals have registered to N824 successfully users could also make internal calls using SIP extensions Default FXS extension number 601 624 Outbound calls Firstly please connect...

Page 17: ...tings to configure the network for N824 Figure 5 1 LAN Settings Table 5 1 LAN Settings Items Description DHCP If this option is set as yes N824 will act as DHCP client to get an available IP address f...

Page 18: ...mmended to configure firewall and other security options on N824 to prevent the attack fraud and the system failure or calls loss Security Center All the security settings including Firewall Service P...

Page 19: ...umn Figure 5 4 Security Center Port Firewall Rules Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet especially intranets All messages...

Page 20: ...create oneas required Figure 5 6 Common Rules Table 5 3 Description of Common Rules Items Description Name A name for this rule e g HTTP Description Simple description for this rule E g accept the spe...

Page 21: ...ol Select the protocol You can select UDP or TCP Rate The maximum packets or connections can be handled per unit time For example if you configure it as below Port 8022 Protocol TCP Rate 10 min Then i...

Page 22: ...youwish AMI Settings The Asterisk Manager Interface AMI is a system monitoring and management interface provided by Asterisk It allows live monitoring of events that occur in the system as well enabl...

Page 23: ...IPATTACK When the system is attacked by IP address the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule WEBLOGIN Web Login Alert Notification enter the...

Page 24: ...ption Recipient s Name The recipients for the alert notification and multiple email addresses are allowed please separate them by Example jerry yeastar com jason yeastar com 456 sina com Subject The s...

Page 25: ...ncluding the time zone consistent with your local time Go to System System Preferences Date and Time to configure the system date and time Figure 5 13 Configuring Date Time Time Zone Select your curre...

Page 26: ...n FXS Extension Configuration The extension settings are divided into Account General Settings Advanced Settings Management Settings and Timer Settings 1 Account On this page users could fill in the u...

Page 27: ...eneral Settings Table 6 2 FXS Extension Configuration General Settings Items Description Extension The numbered extension which will be associated with this particular User Phone Caller ID The Caller...

Page 28: ...usy with this feature when the extension or line becomes idle your telephone will ring automatically so you can pick up to speak with the extension or seize the line and dial an external number Ring O...

Page 29: ...nitoring If 500 choose general spy it can dial 90501 91501 or 92501 to start monitoring 4 Management Settings Once you enable User Web Interface for the extension you need to also configure the Manage...

Page 30: ...ermission the permission to download auto recording files Allowed Extension for Recordings choose which extensions auto recording files are allowed to be checked deleted downloaded by the user Figure...

Page 31: ...he Number of the Selected Extensions Click to modify the selected extensions Define the extension number starting from a number Figure 6 6 Modify Number of the Selected Ports Edit the Selected Extensi...

Page 32: ...Email address If an image of the account was uploaded via the Linkus App you could see the account s image here Figure 6 7 Account Information Configure Linkus MobileClient Settings if you want to re...

Page 33: ...l Once enabled the voicemail will be sent to a configured email address Email Address Email address used to receive the voicemail or Fax Note please ensure that the section SMTP Settings For Voicemail...

Page 34: ...If a dialed extension or a desired line is busy with this feature when the extension or line becomes idle your telephone will ring automatically so you can pick up to speak with the extension or seize...

Page 35: ...call If 500 choose normal spy it should dial 90501 to start monitoring If 500 choose whisper spy it should dial 91501 to start monitoring If 500 choose barge spy it should dial 92501 to start monitor...

Page 36: ...ermission the permission to download auto recording files Allowed Extension for Recordings choose which extensions auto recording files are allowed to be checked deleted downloaded by the user Figure...

Page 37: ...N824 User Manual 32 Figure 6 11 Timer Settings...

Page 38: ...o edit the CO lines Before configuring a CO line please make sure that the CO line is connected to N824 CO port Click to edit the CO line CO Line Configuration Please check the CO line configuration p...

Page 39: ...tive disconnection Frequency Detection Used for Frequency Detection Enable detecting the busy signal frequency or not Busy Frequency If the Frequency Detection is enabled you must specify the local fr...

Page 40: ...received tone Min Ring Interval Duration Min pause between the two received tones 4 Caller ID Settings Caller ID Settings will help the system to detect Caller ID If an incoming PSTN call does not di...

Page 41: ...eiver of a call the number that the caller dialed Table 7 5 CO Line DNIS Settings DNIS Settings Enable DNIS Tick to enable DNIS for this trunk DNIS Name Define the DINS name 6 Other Settings Table 7 6...

Page 42: ...e this part if it is not required Domain VoIP provider s server domain name If no domain name for the provider Fill in the IP address instead User Name The user name to register to the trunk from the...

Page 43: ...erver resolved by the Request URI Codecs Define the codec for this sip trunk and its priority Transport This will be the transport method used by the SIP Trunk This method is given by the SIP trunk pr...

Page 44: ...ovider s hostname or IP address Default port 5060 Don t change this part if it is not required Maximum Channels Control the maximum number of outbound channels simultaneous calls that can be used on t...

Page 45: ...display the associated DOD Add a DOD Fill in DOD number and choose associated extension then click to add one DOD number Add Bulk DOD Click to add DOD numbers in bulk Figure 7 3 Add Bulk DOD Add bulk...

Page 46: ...matches a pattern in more than one route only the rules with the highest priority in the route are used Note N824 compares the number with the pattern that you have defined in your route 1 If matches...

Page 47: ...d 9 Z Refers to any digit between 1 and 9 N Refers to any digit between 2 and 9 Refers to any digit in the brackets example 123 is 1 or 2 or 3 Note that multiple numbers can be separated by commas and...

Page 48: ...Move the trunks that would be used on this outbound route to Selected Box Figure 8 2 Outbound Route Member Trunks Seize a Line On a traditional PBX users have to seize a CO Line before dialing outsid...

Page 49: ...ield you will define the expected DID Number if your trunk passes DID on incoming calls Leave this blank to match calls with any or no DID info The DID number entered must match the format of the prov...

Page 50: ...alls to an extension s voicemail IVR Route the incoming calls to a specific IVR Ring Group Route the incoming calls to a specific Ring Group Conference Room Used to initiate call processing as soon as...

Page 51: ...FXS port selected you should connect a fax machine to this FXS port If choosing a VoIP extension the fax will be sent to the extension s voicemail as an attachment Note If you want to receive faxes w...

Page 52: ...mber you have dialed is not in service Please check the number and try again The system will then disconnect the call Go to PBX Advanced Settings Blacklistto add numbers to the blacklist You can choos...

Page 53: ...Parameters General Settings General Settings Number N824 treats IVR as an extension you can dial this extension number to reach the IVR from internal extensions Name Set a name for the IVR Prompt Cho...

Page 54: ...4 5 6 7 8 9 Timeout Invalid Select the destination for each key pressing digits 0 9 Timeout and Invalid When the callers press the corresponding key the call will be routed to Extension Voicemail Rin...

Page 55: ...General Settings General Settings Ring Group Name Used to identify the ring group Ring Group Number This option defines the numbered extension that can be dialed to reach this group Strategy Select a...

Page 56: ...ring group Move the desired ring group members to the Selected Box Figure 10 1 Ring Group Member 3 Destination if No Answer When all members on this group fail to answer the call system will handle th...

Page 57: ...e check the Queue configuration parameters below 1 General Settings Table 11 1 Queue Configuration Parameters General Settings General Settings Name A name for the Queue The name is used for identific...

Page 58: ...or 681 to log out Figure 11 1 Agents 3 Caller Position Announcement Figure 11 2 Caller Position Announcement Table 11 2 Caller Position Announcement Caller Position Announcement Announce Position Whet...

Page 59: ...re 11 4 Events 6 Failover Destination Define the failover action A failover occurs after the user reach the Queue max wait time Figure 11 5 Failover Destination 7 Others Figure 11 6 Queue Others Setti...

Page 60: ...s No Ring in Use If set to No the queue will avoid sending calls to members whose devices are known to be in use Agent Announcement Announcement played to the agent prior to bringing in the caller Joi...

Page 61: ...Room Click to delete one Conference Room Please check the Conference configuration parameters below Table 12 1 Conference Configuration Parameters Options Description Extension Use this number to dia...

Page 62: ...onference room Please check the options for conference IVR below Table 12 2 Conference IVR Menu Conference Administrator IVR Menu 1 Mute un mute yourself 2 Lock unlock the conference 3 Eject the last...

Page 63: ...in different ways Go to PBX Audio Settings System PromptsSettings to update the system prompt HTTP Auto Mode Recommended Please make sure your N824 can access the internet before you update system pr...

Page 64: ...Canada Greek Hungarian Italian Korean Norwegian Persian Polish Portuguese Portuguese Brazil Russian Spanish Spanish Latin Spanish Mexico Swedish Thai Turkish TFTP Method If N824 cannot access the inte...

Page 65: ...ick Browse button choose the system prompt file of N824 such as D fr tar gz Figure 13 3 Configure Tftpd32 Step3 Update via TFTP 1 TFTP Server fill in IP address of tftpd32 server such as 192 168 6 42...

Page 66: ...ath PBX Audio Settings Custom Prompts On the Custom Prompt page you can record a new prompt or upload your audio file to N412 Record New Prompt The administrator can record custom prompts by doing the...

Page 67: ...in N824 you can also upload the one you want to N824 Upload a Music on Hold Prompt Upload a custom prompt viaPBX Audio Settings Music on Hold Prompts 1 Click the button 2 Click to choose the desired p...

Page 68: ...N824 User Manual 63 clicked the button the selected extension will ring Pick up the phone and listen to the music Figure 13 8 Play a Music on Hold Prompt...

Page 69: ...box Max Message Time Set the maximum length of a single voicemail message Min Message Time Set the minimum length of a single voicemail message Messages below this threshold will be automatically del...

Page 70: ...ages via email Port SMTP Port the default value is 25 Use SSL TLS to send secure message to server If the email sending server needs to authenticate the sender you need to select the check box Note SS...

Page 71: ...check a specific extension s voicemail is 2 Dial 2 on your phone and enter the voicemail PIN code to access your voicemail The default voicemail PIN number is the same as your extension number The pa...

Page 72: ...e 14 4 Login N824 via Extension Account After login you can check voicemail on Voicemail page 3 Check Voicemail via Email If you have enabled Voicemail to Email feature you can check voicemail on your...

Page 73: ...type of message you want to record 4 Press 1 to record your Unavailable Message 5 Press 2 to record your Busy Message 6 Press 3 to record your name 7 Press 4 to record your Temporary Message 8 Choose...

Page 74: ...fault Code 1 A user may initiate or stop call recording by dialing the code during a call Check Extension Voicemail Default Code 2 Users could check their own voicemails by this code Voicemail for Ext...

Page 75: ...Default Code 6 Extension range used to park calls Default 690 699 User may park an incoming call on a designated extension at first and then pick up the call again on any other extensions Number of se...

Page 76: ...re code 3 1 Dial 3 during the call 2 Dial the called number after hearing a prompt transfer 3 Talk to the transfer recipient 4 The call will be transferred after hanging up On PBX Basic Settings Gener...

Page 77: ...up group can be set on extension edit page Extensions that are in the same group can pick up each other s call by feature code 4 Figure 15 1 Group Extensions Direct Call Pick The default Direct Call P...

Page 78: ...led the extension has the ability to monitor barge in other calls using the feature codes for each spy mode Spy Modes General spy you have the permission to use the following 3 modes Normal spy you ca...

Page 79: ...and the desired called party is at an unknown location the person who picked up the call may park the call and then use the public address system to page the desired called party to pick up the call...

Page 80: ...dial number through trunk Figure 15 2 Speed Dial To make a speed dial e g you want to call 15880246258 simply dial 991 The 99 tells N824 that you want to use the Speed Dial and the 1 is the Speed Dia...

Page 81: ...o Recording feature You can choose Record Inbound calls Record Outbound calls Record Internal calls Storage Location After enabling Call recording you can choose where to store the recordings in the N...

Page 82: ...you put in or pull out your SD card If you want to clear up the SD card please check if you need to back up the files in it Figure 16 1 SD Card Management Store Recordings to Network Disk The Network...

Page 83: ...e network disk can be properly configured an SMB share folder accessible from N824 must be set up on a Windows based machine Once that has been set up please follow the steps below 1 Choose a window b...

Page 84: ...ill be stored Net Disk Access User Name The User name used to log in the Network share Leave this blank if it is not required In general you use the administrator account on PC as a user name here Net...

Page 85: ...s the files Password The password for the user name Check Shared Recordings Open a file folder on your PC and type N824 IP address IP Address to check the shared recordings Example 192 168 5 149 Figur...

Page 86: ...fy the registry before checking the shared file 1 Start Run regedit 2 Modify the value of HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Lsa LmCompatibilityLevelto 1 If LmCompatibilityLevel doesn...

Page 87: ...adjustment Minimum Operational Loop Current and AC Impedance as predefined for your country s analog line characteristics The default setting is FCC for USA Attended Transfer Caller ID When transferr...

Page 88: ...b server responds to HTTP and HTTPS By default users could access the Web GUI via HTTP default port 80 You can also access web via HTTPS if HTTPS is enabled Figure 17 1 Web Sever 3 Extension Preferenc...

Page 89: ...Hours Enable Office Closed Timing By dialing 81 81 is the default code on an extension will force the office time closed for the device whatever the general setting is Enable Office Timing By dialing...

Page 90: ...N824 User Manual 85 Figure 17 4 Business Days Holidays You can set up the holidays here If a time period is configured as both Holidays and office hours it will be treated as Holidays...

Page 91: ...N824 User Manual 86 Figure 17 5 Holidays...

Page 92: ...Configuration of this section is only required when you use remote extensions Table 18 2 SIP Settings NAT NAT Settings Enable STUN Whether to enable STUN STUN Address STUN IP address STUN Port STUN po...

Page 93: ...e NAT but do not include rport in headers Allow RTP Re invite By default the system will route media steams from SIP endpoints through itself Enabling this option causes the system to attempt to negot...

Page 94: ...e extension status on this page Figure 19 1 Extension Status Table 19 1 Extension Status Up Down Status for FXS Extensions Up the FXS module works well Down the FXS module is broken Registered IP Stat...

Page 95: ...e 19 2 VoIP Trunk Status Domain Name IP Display the domain name IP for the VoIP trunk IP Port display the IP address of the VoIP service provider and the SIP registry port Example 110 92 83 4 5060 Des...

Page 96: ...e Disconnected there is no line connected to the port Network Status Users could check the network status under Status SystemStatus Network Status Figure 19 3 Network Status System Info The system inf...

Page 97: ...earch The administrator can search and filter call data by specifying the call date caller callee trunk duration billing duration status communication type Delete Click to delete the chosen record Dow...

Page 98: ...er callee trunk duration and communication type Play Click to play the recording file Download Click to download the chosen recording file Delete Click to delete the chosen record Download the Selecte...

Page 99: ...and TFTP manually on N824 Please go to System System Preferences Firmware Update to do upgrade Note 1 If Reset configuration to Factory Defaults is enabled the system will restore to factory default...

Page 100: ...ck to ignore the new firmware Check for updates and automatically install automatically downloads and installs firmware updates without even asking A notification will be send via a pre configured ema...

Page 101: ...nfigure tftpd32 On option Current Directory click Browse button choose the firmware file BIN file upgraded patch Figure 20 4 Configure Tftpd32 Step3 Logon the N824 s Web page and go to System System P...

Page 102: ...o restore using old package 3 Backup from an earlier version cannot be restored on N824 of a later version Create a New Backup Click to create a new backup Upload a Backup Click to upload a backup Res...

Page 103: ...heck the system logs Figure 20 8 System Logs Enable Hardware Log Save the information of hardware up to 4 log files Enable Web Log Save the history of web operations up to 2 log files Enable Debug Log...

Page 104: ...to capture packets for technician Integrate packet capture tool Wireshark in N824 The Packet Tool can be found under Status Reports Packet Tool Users could specify the destination IP address and port...

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