N824 User Manual
53
calls.
Randoml:
ring a random Agent.
RRmemory:
Round Robin with Memory, remembers where
it left off in the last ring pass.
2) Agents
This selection shows all users. Selecting a user here makes them a dynamic
agent of the current queue. The dynamic agent is allowed to log in and log out the
queue at any time.
The agents dial "Queue number" + "*" to log in or "Queue number" + "**" to log out
the queue. For example, if the queue number is "681", then the dynamic agent
can dial "681*" to log in or "681**" to log out.
Figure 11-1 Agents
3) Caller Position Announcement
Figure 11-2 Caller Position Announcement
Table 11-2 Caller Position Announcement
Caller Position Announcement
Announce Position
Whether to announce position of call in the queue or not.
Announce Hold
Time
Enabling this option causes N824 to announce the hold time to
the caller periodically based on the frequency timer. The hold
time will not be announced if the time is less than 1 minute no
matter this option is set to yes or no.
Frequency
How often to announce the queue position and estimated hold
time.
4) Periodic Announcements
The periodic announcement is played periodically when the caller is waiting on the
