N824 User Manual
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logged in.
No: callers will remain in the queue without any agent.
Join Empty
This option controls whether callers can join a call queue that
has no agents.
Yes: callers can join a call queue with no agents or only
unavailable agents
No: callers cannot join a queue with no agents
The default setting is "No".
Ring in Use
If set to "No", the queue will avoid sending calls to members
whose devices are known to be "in use".
Agent
Announcement
Announcement played to the agent prior to bringing in the
caller.
Join Announcement
Announcement played to callers once prior to joining the queue.
Retry
The amount of seconds the queue waits after calling all
available agents before calling them again.
Wrap-up Time
The amount of seconds the queue waits for passing another
queue call to an agent who has completed a call (0 for no
delay).
