User Guide for the CP860 IP Conference Phone
100
You can also find the MAC address from the phone’s bar code on the back of the
phone.
Why can’t I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For the
installation instructions, refer to
Phone Installation
on page
10
.
Why doesn’t the phone ring?
Check the ringer volume on the phone. To adjust the ringer volume setting, press the
Volume key when the phone is on-hook and idle. For more information, refer to
Volume
on page
28
.
Why can’t I receive calls?
Check the SIP registration with your system administrator.
Check that DND (Do Not Disturb) mode is deactivated on your phone. Refer to
Do
Not Disturb (DND)
on page
67
.
Check that call forward is disabled on the phone. Refer to
Call Forward
on page
69
.
Check whether the caller number is stored in the blacklist directory. Refer to
Blacklist
on page
41
.
Why can’t I record calls?
Ensure that the USB flash diver is inserted to the USB port on the phone.
Ensure that the USB flash diver inserted is compatible with the phone. For more
information, contact your reseller.
Check if there is enough free space (greater than 2 minutes) on the USB flash diver.
Press Menu->USB Record->Storage Information.
What is the difference between user name, register name and display name?
Both user name and register name are defined by the server. A user name is used to
identify the account, while a register name matched with a password is used for
authentication if the server requires. Display name is the caller ID that will be displayed
on the callee’s LCD screen. Server configuration may override the local configuration.
Why does the phone play a tone when hold? How to disable it?
