TROUBLESHOOTING
46
En
Remote control
Problem
Cause
Remedy
Page
The remote control
does not work nor
function properly.
The remote control is operated outside its
operation range.
For information on the remote control operation
range, refer to
The remote control sensor on this unit is
exposed to direct sunlight or lighting.
Change the lighting or orientation of this unit.
—
The battery is worn out.
Replace the battery with new one.
There are obstacles between the sensor of
this unit and the remote control.
Remove the obstacles.
—
Network
Problem
Cause
Remedy
Page
Cannot connect to
the Internet.
Incorrect cable connections.
Connect the Network cable properly.
The connected equipment is turned off.
Turn on the connected equipment, such as the
broadband router or modem.
—
Connections of the broadband router and/
or modem are incorrect.
Connect the broadband router and/or modem
correctly.
—
The network setting is incorrect.
Set the proper value(s) in the network setting. Refer
to “Network”.
Cannot download
BD-Live contents.
Incorrect cable connections.
Connect the Network cable properly.
Incorrect USB device connections.
Connect the USB memory device properly. Check
that the USB memory device is connected to the
USB port of this unit.
The BD disc does not support BD-Live.
Check if the BD disc supports BD-Live.
—
The network setting is incorrect.
Check the setting for [Internet Connection].
The USB memory device is not
compatible.
Connect the USB memory device formatted in
FAT16 or FAT32.
There is insufficient free space on the
USB memory device.
It is recommended to connect the USB memory
device with at least 2 GB of free space. If there is not
enough free space, format the USB memory device.
Refer to the supplied user’s manual of the disc or
consult the disc manufacturer.
—
Cannot detect the
DLNA server.
Incorrect cable connections.
Connect the network cable properly.
The connected equipment is turned off.
Turn on the connected equipment, such as the
broadband router or the server.
—
The access point of this unit and the
server are not the same.
Confirm this unit and the server are connected to the
same access point.
—
The network setting is incorrect.
Set the proper value(s) in the network setting. Refer
to “Network”.
The DLNA server does not permit this
unit.
Depending on the DLNA server, this unit may need
to be permitted from the server.
—
Cannot play the file
on the home network
server.
The file is not supported by this unit.
Make sure the file is playable.
The DLNA setting is incorrect.
Check your DLNA server’s setting.
The playback and operating quality may be affected
by your home network condition.
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