Page
64
8.0
TROUBLE
SHOOTING
Problem
Cause
and
Remedy
I
forgot
the
IP
address
of
the
Y
‐
cam
1.
Use
the
supplied
Y
‐
cam
Setup
program.
2.
Use
UPNP
(only
for
XP
OS)
3.
PPPoE
IP
Notification
can
send
e
‐
to
your
mailbox
4.
Reset
your
Network
to
default
IP
address.
I
forgot
my
password
to
access
the
Settings
menu
You
will
need
to
press
the
RESET
button.
Note
that
all
configuration
settings
will
be
lost.
WiFi
connectivity
doesn’t
work.
1.
Signal
strength
is
weak.
Relocate
the
camera
nearer
to
your
router
or
remove
the
obstacles
between
the
two.
2.
Make
sure
the
SSID
and
Encryption
settings
are
identical
to
your
networks.
3.
Check
for
any
interference
from
other
equipment.
The
picture
viewing
interface
does
not
appear.
1.
Check
that
your
Internet
Explorer
settings
allow
you
to
download
and
install
ActiveX
controls.
2.
Maximum
16
users
are
allowed
to
access
the
camera
simultaneously
through
network.
3.
Network
traffic
may
prevent
the
viewing
interface
from
appearing
quickly.
Wait
for
a
while.
4.
Refresh
the
page.
The
colour
of
the
picture
is
strange.
1.
Confirm
the
colour
setting
of
PC
is
16
bits
or
more.
2.
Identify
which
Y
‐
cam
model
you
have,
Infrared
versions
of
the
Y
‐
cam
sometimes
have
shades
of
colour
spectrum
alter
the
images
the
camera
displays
due
to
the
Infrared
LEDs.
Turn
the
Infrared
off.
Unreadable
characters
are
displayed.
Set
the
Encoding
or
the
Character
Set
of
the
selected
language
on
the
web
browser.
I
cannot
see
the
controls
of
the
Live
Feed
as
they
are
underneath
the
picture
Reset
your
browsers
Zoom
setting
or
text
size
setting
–
pressing
Ctrl
and
“0”
(zero)
at
the
same
time
should
do
this.
