
Customer Service 1-888-707-1880
or email customerservice@dyaco.ca Dyaco Canada Inc. ©2014
26
TROUBLE SHOOTING
Problem Cause Correction
Monitor does not display
No pedal movement detected
Start pedaling
Computer wires not connected
Ensure the computer wires are
connected properly at the
upright and the computer
No speed or distance
displays on the monitor
Sensor wire not connected
Ensure the computer wires are
connected properly at the
upright and the computer
Sensor wire not working properly
Replace sensor wire
Monitor not working properly
Replace monitor
No tension
Tension control not connected
Securely connect the tension
control into the extension
tension control wire
Magnetic wheel not working
properly
Replace magnetic wheel
Heart rate not displaying
Pulse wire not connected
Securely plug wires together
Hand pulse defective
Replace hand pulse grip
Monitor not working properly
Replace monitor
Grinding noise
Crank bearing defective
Replace crank bearings
Flywheel defective
Replace Flywheel
Squealing
V-belt slipping
Adjust v-belt
E1
Monitor cannot read
the signal change (level
change or level change
cannot reach target
position) from the gear
motor.
monitor has problem
Replace monitor
The connection cables from monitor
to gear motor are damaged or
disconnected. Pins of the connector
is bent or not fix well.
Check all computer plugs and
wires are connected firmly.
Gear Motor damage or circuit on
the gear motor is abnormal.
Replace gear motor
Wire cable from gear motor to
magnetic system is too short to
drive the magnetic system or
position is not correct.
Adjust the length of motor wire
to make sure there are enough
space to drive the motor.
E2 The computer
cannot interface with the
IC chip.
EEPROM has problem (EEPROM
is installed incorrect)
Replace monitor.
E3
The gear motor cannot read the
signal change from the level one
within 4 seconds after press the
start button.
Replace gear motor
Maintenance
The safety of this produce can be maintained only if regular periodic checks are made. Most
checks can be performed once a week. However some checks should be made before each
workout, and are indicated as such below.