XSPC RayStorm, Manual

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Troubleshooting
www.xs-pc.com/support
Q. I see small bubbles in the water. How do I remove them?
A. These bubbles will normally disappear within 24 hours of use. If they don't you should switch the system off and allow
them to settle before restarting.
Q.The water level keep dropping. Do I have a leak?
A. You should check for leaks, but it's normal for the water level to drop after installation. Some air can get trapped
inside the radiator and the water level will drop as this is removed.
Q. My CPU temperature seems higher than expected, what could be wrong?
A. 1. Check that the pump is running and water is flowing around the system.
2. Check the tubing for kinks.
3. Check you have removed the plastic film from the base of the CPU block.
4. Check the water flow direction is going into the waterblocks inlet port.
5. The CPU block may be mounted incorrectly. Remove it and try again, making sure to apply equal pressure to each
spring.
Q. The pump is making a rattling or vibrating noise.
A. Some noise is normal when you first fill the system. This noise normally disappears after all the air has been removed
from the loop. If the noise doesn't go away after 24hours then try the following.
1. Check the water level.
2. Check the tubing for kinks or any restrictions.
3. If you are using the D5 Vario pump you can reduce the pump speed to reduce vibrations.
4. Sometimes air can get trapped inside the pump. Shaking the pump can help to remove the air.
Q. The pump seems to be running, but the rate flow is very slow.
A. 1. Check the tubing for kinks.
2. As a last resort you can disassemble the waterblock and check for blockages. We have found some customers
accidentally drop tissue paper into the reservoir when cleaning up spilt coolant. This flows to the CPU block and
causes a blockage.
Q. Can I use tap water?
A. Do not use tap water as it contains many impurities. You should use a premixed coolant like XSPC EC6, which will
provide protection against corrosion and biological growth.
Q. I have heard you can use a silver coil and de-ionized water instead of premixed coolant.
A. A silver coil will provide protection against biological growth, but it provides no protection against corrosion. Using a
coolant with an anticorrosive will help protect the components and improve long term reliability.
Q. Water is leaking from the connectors, is the product faulty.
A. It's more likely to be caused by incorrect installation.Try tightening the fitting and reconnecting the tubing.
Q. Water is leaking from the radiator core.
A. This is likely to be cause by using the wrong length screws and puncturing the core. This is not covered under
warranty, but it could be repaired at a car radiator repair shop.
Q. Water is leaking from the waterblock, radiator, or pump.
A. Please contact XSPC support for advice. www.xs-pc.com/support
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