X P L O R N E T
H U B
U S E R G U I D E
16
Troubleshooting for Home Phone (Cont’d)
• Ensure you have accepted the 911 emergency terms and conditions and
completed all required information
• Once your Home Phone has been activated, please restart the Hub by
turning it “off” and “on” which is found on the side near the USB port
• To update your phone features online, visit
myxplornet.com
which
will allow you to view your phone usage, change your preferences and
customize your account based on your needs
• If you plan to port your existing phone number, please complete the
Local Number Portability form which is included in your welcome email.
Once complete, sign the completed Letter of Authorization and then
fax to 1-866-485-4156 or email a picture or scanned copy to
and we will complete the port in 15 business
days or under.
