X P L O R N E T
H U B
U S E R G U I D E
15
Troubleshooting for Home Phone
• Follow the Home Phone “Easy Setup Guide” steps if installing at home by
yourself. Alternatively, your Xplornet certified installer will complete the
process using the same instructions
• Use a standard power outlet to connect the power adaptor, but do not
use the pre-wired land line jacks in your home as these will not work
with the Xplornet Voice Over IP (VOIP) phone
• Ensure that you have plugged the correct cables into the ports of the
Hub
• The Xplornet Hub should be the only device directly connected to your
modem
• Be sure to go through the Xplornet Activation Portal to activate your
Home Phone service
• In order to login to the Xplornet Activation portal, you need your
password. In most cases, your username will be the email address you
provided to Xplornet when you signed up. If you require help resetting,
please call Xplornet at 1-866-876-3993.
Find Me
(simultaneous ring)
Direct your calls so that they ring your home phone, cell phone or other phones at the same time
Follow Me
(sequential ring)
Direct your calls so that they ring your home phone, cell phone, or other phones one after the other
All at the same time
Office
Phone
Mobile
Phone
Home
Phone
Goes to Voicemail,
then email
If no answer
Rings to:
Incoming Call
Goes to Voicemail,
then email
If no answer
Rings to:
Incoming Call
Office
Phone
Mobile
Phone
Home
Phone
You’ll never miss a call with Find Me / Follow Me feature
Xplornet Home Phone Features (Cont’d)
