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X P L O R N E T

 

H U B

  U S E R   G U I D E

4

  

Indicators

The following indicators are arranged across the top of the Xplornet Hub. 

WLAN refers to the wireless local area network, also known as Wi-Fi. The Wi-Fi 
function is available only when the Wi-Fi Router service is activated.

WPS refers to the Wi-Fi Protected Setup™, a feature that lets you easily
connect WPS-supported client devices (such as Whole Home Wi-Fi Units or
wireless printers) to your router wirelessly.

LED Indicator

Status

Description

Power

Solid Green

Hub is powered on

Solid Red

Hub is not working

Off

Hub is powered off

Broadband
(The WAN link  

is established)

Solid Green

The link is activated

Flashing Green

Data is being transmitted

Off

The equipment is not powered on or the WAN port is disabled

Internet

Solid Green

The connection is established and a correct IP address obtained

Solid Red

Internet connection failed

Flashing Green

Data is being transmitted

WLAN

(Applies to 

both 2.4Ghz 

and 5Ghz LED 

indicators)

Solid Green

The WLAN RF switch is on

Flashing Green

Data is being transmitted

Off

Hub is not powered on or the WLAN RF switch is off

WPS

Solid Green

WPS access is successful. This solid-on light will be automatically 
off after 5 minutes

Fast Flashing Green The WPS has an error

Slowly Flashing 

Green

WLAN is being accessed

Off

No WPS access or the WPS access to the terminal exceeds  
5 minutes

Phone

Solid Green

Hub has registered on the VoIP network

Flashing Green

Indicates when the associated telephone is off-hook

Off

Hub is not powered on or not been registered on the VoIP 
network

USB

Solid Green

The USB interface is connected and operating in host mode,  
but no data is being transmitted

Flashing Green

Data is being transmitted on the interface

Off

Hub is not powered on or the USB interface is not connected

Summary of Contents for Hub 5

Page 1: ...2021 Xplornet Hub 5 User Guide...

Page 2: ......

Page 3: ...additional Wi Fi Units for Whole Home Wi Fi 8 9 Change Your SSID Name and Password 10 What is an SSID 10 Connect a Wireless Device to the Internet 10 Connection Troubleshooting 11 Xplornet Hub Wi FI F...

Page 4: ......

Page 5: ...ur Xplornet Hub 5 provides Home Phone Whole Home Wi Fi and Wi Fi Router service This guide will help you set up your device Just follow the easy step by step instructions and start connecting to what...

Page 6: ...evice do not use liquid or spray to clean it Keep the air vent clean and clear of debris and keep all liquid away from the device s surface Should anything fall into the Xplornet Hub through the air v...

Page 7: ...rnet com By Phone 1 866 841 6001 In the Box You will find the following items included Xplornet WiFi Unit AC Power Adapter RJ 45 LAN Network Cable RJ 45 WAN Network Cable Ifanypartsaremissing pleaseco...

Page 8: ...is established and a correct IP address obtained Solid Red Internet connection failed Flashing Green Data is being transmitted WLAN Applies to both 2 4Ghz and 5Ghz LED indicators Solid Green The WLAN...

Page 9: ...phone through the telephone line LAN1 LAN4 RJ 45 port is used to connect the modem to computer or other network devices WAN RJ 45 port is used to connect to your Xplornet modem WPS WLAN Protected Set...

Page 10: ...rvice These steps will guide you in the setup of the Xplornet Hub The Xplornet Hub should be the only device directly attached to the Xplornet service modem COMPLETE SETUP 1 USB interface 2 On Off but...

Page 11: ...Xplornet Hub 5 router and the other end to your telephone base unit 4 Connect the small black power adaptor cord into the Power port on the Hub 5 router and then plug the other end of the adaptor into...

Page 12: ...installed Wait 3 minutes for it to start up e Press the WPS button on the back of the Controller and then on the Agent The light on both units will flash green while they are pairing The light on the...

Page 13: ...a new Satellite click yes i Otherwise there will be an Add Satellite button at the bottom g Follow the prompts This includes entering the SSID of the AGENT unit h Wait 5 minutes for the sync to comple...

Page 14: ...nd on the back of your actual Hub 3 Go to User Name and Password section of the menu and change your SSID user name and password to your choosing Be sure to write down your password and store it secur...

Page 15: ...ing towards the centre of the home Keep at least 6 feet away from electrical devices or components that generate interference like a microwave oven home security system or blue tooth devices Ensure th...

Page 16: ...do Check to see if the WLAN light is on and green If not unplug the modem and Hub from power for 30 seconds and plug them back in My devices are connected but I can t access the Internet what should...

Page 17: ...Settings Allows homeowner to select level of power and optimal uncongested channel Guest SSID s Provides the ability to setup and additional 2 4 and 5 GHz band that is open to visitors Quality Metric...

Page 18: ...housing language training and employment 311 Local Municipal Government Information Services Non emergency information from your local municipal government 411 Information Directory Assistance Helps y...

Page 19: ...o activate your Home Phone service In order to login to the Xplornet Activation portal you need your password In most cases your username will be the email address you provided to Xplornet when you si...

Page 20: ...o update your phone features online visit myxplornet com which will allow you to view your phone usage change your preferences and customize your account based on your needs If you plan to port your e...

Page 21: ...all 9 1 1 If you do not inform the emergency operator of your location there is a risk of sending emergency services to the wrong address Be prepared during any service interruption Your VoIP phone se...

Page 22: ...nges of Canada s vast geography through our deployment of Canada s first national 4G network which leverages both fixed wireless towers on the ground and next generation satellites in space Our custom...

Page 23: ...NOTES...

Page 24: ...Wi Fi Direct Wi Fi Alliance WMM and Miracast are registered trademarks of Wi Fi Alliance Wi Fi CERTIFIED Wi Fi Protected Setup Wi Fi Multimedia WPA2 Wi Fi CERTIFIED Passpoint Passpoint Wi Fi CERTIFIED...

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