Xplore 304, Manual

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15-1
GENERAL QUESTIONS
GENERAL QUESTIONS
Q: What is SoLiD construction?
A: SoLiD construction is unique and our jointing system, coupled with Henkel’s tried and tested
structural bonding adhesives, spreads the stresses and strains evenly across all joints and
creates an impervious barrier to water ingress.
Q: Where Can I Obtain Your Latest Brochure?
A: Our latest brochures are available from Approved Retailers or can be viewed and printed from
our website www.elddis.co.uk. A request form can also be completed should you wish to receive
a printed copy of our latest brochures.
Q: Why Is the Handbook Not Specific To My Model?
A: Many of the components used in the manufacture of our caravans are identical throughout our
model ranges, so we produce a generic handbook, which covers all models manufactured within
a range for that season. If the literature supplied with your caravan does not answer your
question then please contact your Retailer for further assistance.
Q. I Require Technical Or Other Information, Who Can Help Me?
A. The majority of information you require is available through your Erwin Hymer Group UK
Retailer or Service Centre.
Q - Can You Tell Me The Second Hand Price Of My Caravan?
A - As a manufacturer we are not involved in the second hand market. You should contact a
Retailer, The Camping and Caravanning Club and/or The Caravan Club. They should be able to
give some indication of market value.
Q: How Can I Avoid Excessive Caravan Snaking When I Tow And What Should I
Do If It Starts?
A: Erwin Hymer Group UK has extensively tested our caravans and we are confident of their
stability. However, many other factors can influence your towing unit. When loading your caravan
put heavy items low down and mainly over the axle(s). You should not stow tins, bottles or heavy
items in overhead lockers, during towing. Everything else should be distributed evenly around
your caravan, front and back, and each side of the centre line. Should snaking start, if at all
possible don’t brake and don’t compensate by steering into the swings. Just ease up on the
accelerator and allow your speed to gradually decrease until the snaking subsides.
Q: What Is The Correct Awning Size For My Caravan?
A: Ground to ground awning measurements for Erwin Hymer Group UK caravans can be found
by looking in the latest model section, the Price List Archive section on our website, or by
referring to the relevant Technical Data Sheet. However, we advise you verify this information by
threading a piece of string through the awning channel from ground to ground, and then by
measuring the string. Your awning manufacturer will then advise on the nearest size of awning
appropriate for your measurement.
Q: Can I Fit A Bicycle Rack?
A: Yes contact your Erwin Hymer Group UK Retailer for details of our recommended bike rack.
Q: Can I Fit A Top-Box?
A: No.
Q: Can I Fit An Air Con?
A: Please refer to website.