Xplore 304, Manual

Page: 171 / 206

12-3
WARRANTY
Warranty work may only be undertaken
by an Erwin Hymer Group UK Approved
Retailer/Service Centre.
• Erwin Hymer Group UK will pay the costs
of remedial work to the repairer, only
after approved work has been carried
out. The cost of transporting, towing or
moving the caravan by any means to or
from the place of repair is the
responsibility of the owner.
• The Policy is not retrospective and is
applicable to 2012 model year caravans
onwards.
• No liability will be accepted for any
consequential loss, damage, costs,
expenses or other claims for
compensation arising which were not
reasonably foreseeable by both parties
when the caravan was originally
purchased.
• No alteration may be made to the original
construction.
• In the event of a dispute an arbitrator
may be appointed, this is a discretionary
service offered by us as appropriate.
Should we deem it necessary to appoint
an independent arbitrator, you may be
required to pay a £250 deposit in
advance of the inspection. If the arbitrator
finds in favour of the customer then the
deposit will be returned, otherwise the
customer will lose their deposit.
Erwin Hymer Group UK reserve the right
to inspect the caravan at any time.
Mains electrics
It is recommended that you have your mains
electrics system inspected by a NICEIC
approved contractor every 3 years.
Transfer of ownership
If you purchase this vehicle as a used vehicle
it may be possible to transfer the unexpired
term of the warranty cover (up to a maximum
of six years commencing at the original date
of purchase from new). The warranty cover
for a used vehicle commences from the
original date of purchase from new and is as
follows:
• Three Year Manufacturer’s Warranty
• A maximum of Six Years’ Water Ingress
and Body Integrity Warranty
The warranty is subject to the usual terms
and conditions’ set out in the handbook and
is only transferable on payment of an
administration fee. Full documentary
evidence that the caravan has been serviced
annually should be provided at the time of
transfer, in accordance with the terms and
conditions of the warranty stated in the
handbook. Transfer of ownership must be
completed within three months of change of
legal ownership. Please complete the
Notification of Change of Ownership form in
your handbook. Failure to do this will negate
the remaining warranty.
This warranty does not affect the purchaser’s
statutory rights. The warranty shall be
governed and construed in accordance with
the laws of England and the parties
irrevocably submit to the exclusive
jurisdiction of the courts of England.
For second owners the service in years 3 and
6 must be completed on or up to 60 days
before the anniversary of the first owners
date of purchase and must not exceed this
date.
NON WARRANTY REPAIRS
Should you require any replacement parts for
your caravan it is necessary that you contact
the Retailer from whom you purchased the
caravan or any Erwin Hymer Group UK
approved Service Centre and give the
following information, which will help in
identifying the required component:
(i) Model and make of caravan
(ii) VIN number
(iii) Description of required part
(iv) Photograph, size or diagram of required
part
Please note: All parts must be ordered and
supplied through an approved Retailer/
Service Centre.