VIII.FAQ
Q1:How do I update my software to the newest driver?
A1:Please visit the XP-Pen website to download the current
updated driver version: www.xp-pen.com
Q2:How will I know if the driver is completely installed?
A2:When the driver is completely installed you will see an icon “ ”
appearing on the system tray (lower right corner). Once
completed, the digital pen should be in control of the cursor,
and activated for configuration on the pressure test area.
Q3: If my graphic tablet is not working, how do I
determine whether it’s caused by a hardware or
software malfunction?
A3: If your graphic tablet is malfunctioning, do the following:
1. Connect your graphic tablet to different computer than the one
previously used; if the graphic tablet functions properly then the
issue is a “driver conflict” with the system file or application.
2.The graphic tablet LED light should indicate a malfunction.
Pressing the pen tip on the graphic tablet should activate the
LED light on your tablet; this indicates the hardware is in proper
working condition.
With the pen placed away from graphic tablet area press the pen
barrel button, if the LED light is on, this indicates the hardware is
in proper working condition.
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Summary of Contents for Star G430
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