XONTEL Plus PBX, User Manual

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Select Invalid
Tone
Prompt to be played when an invalid/unmatched response is received from the caller.
Please note that this option will be ignored when “
Enable Direct Extension “ option is enabled.
Destination
Invalid Times
The number of times to retry when receiving an invalid/unmatched extension number from the
calling side if “ Enable Direct Extension “ option is enabled.
Destination
Invalid Tone
Prompt to be played when an invalid/unmatched extension number is received from the calling side
if “
Enable Direct Extension “ option is enabled.
Response
Timeout(s)
If no DTMF tone is received during the time that you have set in seconds, the IVR will be repeated
or the call will be hanged up. The default value is 10 seconds.
Digit Timeout(s)
How long (in seconds) PBX wait for the caller to enter an option on their phone keypad before PBX
consider it time out and it follows the Timeout Destination.
Response
Timeout Tone
Prompt to be played if no DTMF tone is received during the time that you have set in Timeout .
Exit Tone Prompt to be played for IVR exit.
Status If it is disabled, the IVR cannot be seen in the destination of route.
Menu
DTMF: It can be 0-9 quick-dial numbers, *, #, others or timeout.
Destination: the destination of the IVR; it can be an extension or a trunk.
For example, if DTMF is configured as 1,2,3 and others, and the telephone key that is pressed is not
1, 2 or 3, the IVR will choose the destination of ‘others.
When the playing of the IVR times out, and user does not press any telephone key, the IVR will
choose the destination of ‘timeout’.
When the destination is a trunk, user does not need to pre-configure the called number, and the
system will prompt the user to dial the called number.