XONTEL Plus PBX Page 115 User Manual Download

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5.8.5

IVR

On the

Call Control



IVR

interface, you can carry out specific configurations for the IVR which has been uploaded

from the

System



Voice

interface.

Name

The name of the IVR

Menu Tone

Choose Off or a voice prompt that you uploaded in

System



Voice

interface.

Repeat Loops

If it is set as ‘3’, the call will be hanged up after the IVR has been repeated for three times during

timeout.

Enable Direct

Extension

Whether to allow direct dialing of extensions during the playing of IVR.

Select Invalid

Times

Number of times to retry when receiving an invalid/unmatched response from the caller.

Please note that this option will be ignored when “

Enable Direct Extension

“ option is enabled.

Summary of Contents for Plus PBX

Page 1: ...XonTel Plus PBX User Manual User Manual V2 1 ...

Page 2: ...uction of the XonTel Plus PBX and about how to install configure or use the PBX Please read this document carefully before install the PBX Intended Audience This manual is aimed primarily at the following people Users Engineers who install configure and maintain the PBX Conventions PBX or device mentioned in this document refers to the XonTel Plus PBX Those words in blue are the contents that user...

Page 3: ...ion 12 2 1 Installation Attentions 12 2 2 Installation Steps 12 2 3 Network Connection 12 2 3 1 Network Connection Diagram under Route Mode 13 2 3 2 Network Connection Diagram under Bridge Mode 13 2 4 Connect PBX to Network 14 2 4 1 Connect PBX to Network via Network Port 14 2 4 2 Preparations for Login 14 2 4 3 Login to Web Interface 14 3 Basic Operation 15 3 1 Methods to Number Dialing 15 3 2 Ca...

Page 4: ...ed to PBX through Trunking 22 4 1 4 XonTel Plus Serving as VPN Client 22 5 Configurations on Web Interface 23 5 1 Introduction to Web Interface 23 5 2 Status 24 5 2 1 Overview 24 5 2 2 SIP 25 5 2 3 PSTN 26 5 2 4 DHCP Client List 26 5 2 5 Fail2ban 27 5 2 6 VPN 27 5 2 7 Current Call 28 5 2 8 Call Queue 28 5 2 9 Parking Lot 28 5 2 10 CDRs 29 5 2 11 Service 29 5 2 12 Performance 30 5 2 13 About 30 5 3...

Page 5: ... 4 3 Firewall 53 5 4 4 DHCP Server 55 5 4 5 Port Mapping 56 5 4 6 DMZ Setting 57 5 4 7 Diagnostics 57 5 4 8 DDNS 59 5 4 9 VPN 59 5 4 10 Static Route 68 5 4 11 Hosts 69 5 4 12 Fail2ban 70 5 5 Profile 72 5 5 1 SIP 72 5 5 2 FXO 75 5 5 3 Codec 78 5 5 4 Number 79 5 5 5 Time 81 5 5 6 Manipulation 82 5 5 7 Speed Dial 83 5 5 8 AutoCLIP 84 5 5 9 Recording 86 5 5 10 Voicemail 89 5 6 Extension 91 5 6 1 SIP 9...

Page 6: ...Call Queue 98 5 7 Trunk 100 5 7 1 SIP 100 5 7 2 FXO 103 5 8 Call Control 106 5 8 1 Setting 106 5 8 2 Route Group 108 5 8 3 Route 109 5 8 4 Feature Codes 111 5 8 5 IVR 115 5 8 6 Diagnostics 117 6 Glossary 118 ...

Page 7: ...and PSTN It provides FXO interfaces offering seamless connectivity to VoIP Network and PSTN XonTel Plus is ideally suitable for personal use Meanwhile it is perfect for small and micro enterprises offering high speed internet access and good voice service 1 2 Application Scenario The application scenario of XonTel Plus PBX is shown as follows ...

Page 8: ...ing normally On The device is being initialized Off The device is not running normally FXO FXO In use Indicator Fast Flashing The FXO port is connected with PSTN line and is in idle status Slow Flashing The FXO port has yet to be connected with PSTN line but is in normal status On The FXO port is currently occupied by a call Off The FXO port is faulty WAN LAN Network Connection Indicator Off Netwo...

Page 9: ...y web interface multiple management ways 1 5 2 Physical Interfaces FXO Ports 2 USB port 1 SD Slot 1 Network Port 1 WAN Port 1 LAN Ports 10 100 Base T RJ45 1 5 3 Voice Capabilities VoIP Protocols SIP over UDP TCP TLS SDP RTP SRTP Codecs G 711a μ law G 723 1 G 729A B G722 Silence Suppression Comfort Noise Generator CNG Voice Activity Detection VAD Echo Cancellation G 168 with up to 128ms Dynamic Jit...

Page 10: ... on Time Period Routing Based on Caller Called Number Prefix Routing Based on Source Trunks Dial Rules Failover Routing FXO Impedance Auto Match IVR Customization Auto Attendant Function CDRs 1 5 6 Supplementary Services Call Forwarding Unconditional Busy No Reply Call Waiting and Call Holding Call Transfer Blind Attended Call Queuing Intra group Pick up Auto answer Hotline No Disturbing Voicemail...

Page 11: ...g Dimensions 260 180 35mm W D H Weight 1 0kg 1 5 8 Maintenance Web GUI for Configuration Telnet Management Configuration Restore Backup Multiple Languages Firmware Upgrade support HTTP HTTPS TFTP FTP Auto Provision CDR Query and Export Syslog Query and Export Network Tools Ping Traceroute and Nslookup Flow Statistics TCP UDP RTP Network Capture ...

Page 12: ...re is enough network bandwidth For better heat dissipation please place the PBX on a flat surface and do not pile up with other devices 2 2 Installation Steps Connect the power adapter to the power jack Connect PSTN lines to the FXO ports Connect network cable to the LAN port s and WAN port please refer to 2 3 Network Connection 2 3 Network Connection XonTel Plus works in two network modes route m...

Page 13: ...rk segment while that of WAN port is at a different network segment 2 3 2 Network Connection Diagram under Bridge Mode Under the Bridge mode the IP address of WAN port is the same with that of LAN port Generally when the PBX works under the bridge mode the IP address of the PBX has been modified In the following diagram it is assumed that the IP address has been modified into 172 16 80 1 Note The ...

Page 14: ... cmd to execute ping 192 168 11 1 to check whether the IP address of LAN port runs normally 2 4 3 Login to Web Interface Open a web browser and enter the IP address of LAN port the default IP is 192 168 11 1 Then the login GUI will be displayed You also can enter the IP address of WAN port but it s required to modify the IP address of PC to make it at the same network segment with WAN port It is s...

Page 15: ...By pressing the flash button or the flash hook the called party is able to switch between the new incoming call and the current call 3 4 Call Transfer 3 4 1 Blind Transfer Blind transfer is a call transfer in which the transferring party connects the call to a third party without notifying the third party Example A gives a call to B and B wants to blindly transfer the call to C Operation instructi...

Page 16: ...e phone at this moment C and A go into conversation If it s C that hangs up the phone B and A go into conversation 3 5 Three way Conference When the SIP extension of XonTel Plus is the caller Step1 A dials the number of B and B picks up the phone and then A and B go into conversation Step2 A presses the flash hook and then dial the number of C after hearing the dialing tone Step3 C pick up the pho...

Page 17: ...ck to A and B If A presses the flash hook once more the call will be switched to A and C When the SIP extension of XonTel Plus is the callee Step1 B places a call to A and A picks up the phone after the phone rings And then C also gives a call to A at the same time A can hear a waiting tone Step2 If A presses the flash hook A and C go into conversation and meanwhile the call between A and B is kep...

Page 18: ...ried in RTP packets It uses the G 711 A or G711U codec in order to reduce the damage to fax signal 3 8 Function of RST Button Press the RST button for different time length and the XonTel Plus device will execute different function 1 On the condition that the device is running normally press the RST button for 3 to 6 seconds the login password of the device will be restored to the factory default ...

Page 19: ...to the default settings 3 On the condition that the device is powered off press the RST button and the WPS button and connect the XonTel Plus PBX with power source After about 30 seconds the device will wipe out all configurations rebuild a file system and then re load a firmware version this method is used in case of version fault ...

Page 20: ...P address of WAN port If you want to restore XonTel Plus to default settings you can press the RST button for 6 to 12 seconds or you can configure it on the Web interface On the Web interface click System Backup Restore Upgrade and then select the parts system network or service that need to be restored to default settings Click Reset and then restart the device and the selected parts will be rest...

Page 21: ...d Routes 2 FXO Port Registered to SIP Server Note Although Register has been enabled for FXO port calls through FXO port will take inbound and outbound routes as first priority For outgoing calls if outbound route cannot be matched then the registered SIP trunk will be selected For incoming calls if inbound route cannot be matched then the registered FXO port will be selected Generally local exten...

Page 22: ...irst on the Extension SIP interface and configure listening port on the Profile SIP interface Then configure the IP address extension account and listening port of XonTel Plus on SIP client 4 1 3 XonTel Plus Connected to PBX through Trunking Add an SIP Trunk to PBX Add Inbound and Outbound Routes 4 1 4 XonTel Plus Serving as VPN Client ...

Page 23: ... password are admin The displayed login GUI is shown as follows Index Item Description 1 XonTel The name of the PBX it can be edited on the System Setting interface 2 Menu Bar The menu bar of XonTel Plus 3 Password Change Reminder Or Unsaved Changes If your password remains the default one you will be advised to modify it All changes to the configuration of the PBX need to be saved Click Apply to ...

Page 24: ... the web from there 5 2 Status The Status menu mainly displays all kinds of status information It includes the following sub menus Overview SIP PSTN DHCP Client List Fail2ban VPN Parking Lot Current Call Call Queue CDRs Service performance and About 5 2 1 Overview Log in the Web interface of XonTel Plus click Status Overview and the following interface will be displayed On the interface device mod...

Page 25: ...istered Unregistered SIP Trunk Heartbeat If heartbeat is enabled option message will be sent to peer device the peer device is reachable Status Green color means available while red color means abnormal unavailable or prohibited There are five statuses Running Reged Up Noreg Up Trying Down Fail Wait Profile The profile that is used by the SIP trunk Profile Name The name of the SIP profile Listenin...

Page 26: ...nd Config Failed Parameter Status There are two parameter statuses OK and error SIP Register Status There are two SIP register statuses Registered and Unregistered Hook State There are two hook states Onhook and Offhook Line State There are two hook states Online and Offline 5 2 4 DHCP Client List XonTel Plus has a built in DHCP server When the DHCP server is enabled it can assign IP addresses to ...

Page 27: ...r either for a set amount of time or permanently Fail2ban can also alert you through email that an attack is occurring For the explanation of parameters related to fail2ban please refer to the Network Fail2ban section 5 2 6 VPN On the Status VPN interface the online records and historical records of XonTel Plus as a L2TP client a PPTP client SSTP client and an OpenVPN client are displayed Meanwhil...

Page 28: ...eue Call Queue consists of Incoming calls being placed in the queue Members that answer the queue extensions or users that log in as agents A strategy for how to handle the queue such as dividing the calls between agents Waiting calls 5 2 9 Parking Lot You can use the parking feature to park a call and then retrieve the call either from your phone or another phone After you park a call the call is...

Page 29: ...ce unless the CDRs function has been enabled on the System Setting interface 5 2 11 Service Click Status Service and the service status of XonTel Plus is displayed This function is enabled by default The Web SSH and Telnet service can be disabled and their ports can be modified on the Network Access Control interface If no running status is shown it means exception has occurred on the XonTel Plus ...

Page 30: ...rformance Interface you can see the performance statistics of the system 5 2 13 About On the Status About page the device model device SN hardware ID MAC address boot image root image and firmware Version of the XonTel Plus are displayed ...

Page 31: ...grade backup restore IVR upload Command Line cloud server API event report scheduled task FTP server disk manager and reboot can be carried out in the System section 5 3 1 Setting On the System Setting interface you can modify the device name set a new time zone synchronize local time and enable CDRs Syslog as well as built in NTP server ...

Page 32: ...nabled CDRs will be saved automatically 5000 CDRs call be saved at most and they can be queried on the Status CDRs interface If it is disabled CDRs will not be saved Service Log Level There are eight levels including Debug Info Notify Warning Error Critical Alert and Emergency Enable Syslog Whether to enable syslog Time Synchronization If NTP server is enabled the XonTel Plus can be synchronized w...

Page 33: ...el respectively so it is advised to modify them for security consideration The abovementioned username and password are also used to log in Web Interface Telnet and SSH The super administrator of the device can add different users to the device and assign different roles for them like observer operator and administrator Different roles can be allocated with different permissions to the functions ...

Page 34: ... Expiration The expiry date when the user cannot log in the device any more Status Choose enable or disable Web Access Permission The permissions to view status system network profile extension trunk and call control 5 3 3 Provision Provision is used to make XonTel Plus automatically upgrade with the latest firmware stored on an HTTP server an FTP server or a TFTP server As for how to configure Xo...

Page 35: ... 16 77 200 provision xml http test domain com test Username The login username of the HTTP FTP TFTP server Password The login password of the HTTP FTP TFTP server Note Proxy Address Proxy Username and Proxy Password are optional to be configured 5 3 4 Operation Log The logs tracing the operations carried out on the Web can be queried on the System Operation Log interface You are allowed to set que...

Page 36: ...r on the Web of the PBX are recorded 5 3 7 Backup Restore Upgrade On the System Backup Restore Upgrade interface you can back up or restore configuration data and can upgrade XonTel Plus to a new version But you need to restart the device for the change to take effect after executing restore or upgrade Upgrade the Device Note the file you choose to be upgraded on the above interface is a local fil...

Page 37: ...onfiguration data to be backed up Select any of the checkboxes on the left of System Network and Service and then click Download Reset Select any of the checkboxes on the left of System Network and Service and then click Reset and configurations related to the selected part will be restored to factory defaults Restore Choose a backup file and then click Restore ...

Page 38: ...size of no more than 1M 5 3 9 Command Line On the System Command Line interface some commonly used command lines can be directly selected in the draw down box and therefore user has no need to enter command lines on Telnet In this way the efficiency of problem diagnostics is greatly improved Commonly used command lines include fxo config fxo status gsm status gsm bcch gsm oper sip status sip profi...

Page 39: ...vices Through cloud service you can query the status of a device upgrade devices at batch log in or configure a device remotely The XonTel Plus PBX provides Cloud service Enter the IP address service port and password of the Cloud server and then the PBX will connect to the cloud server ...

Page 40: ...NATS Server XonTel Plus can work as a NATS client to send messages to a NATS server and then the NATS server will open related ports to facilitate the connection with those clients or servers of users ...

Page 41: ...rough command lines 5 3 12 Event Report XonTel Plus allows the following events to be reported through NATS device startup call status registering or unregistering of SIP extensions availability or unavailability of SIP trunks FXO status and update of CDR information For event report through NATS please refer to the configuration steps of NATS in the Could Server section ...

Page 42: ...me to reboot the XonTel Plus device record backup and back up CDRs configuration backup or backup logs as shown in the figures below You can also make schedule backup to an http server You can make your PC as http server by using http server application such as hfs software application ...

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Page 45: ...rface you can configure an email client on XonTel Plus which can be used to send or receive emails The email client can also is used to test connection But on top of that SMTP IMAP and POP 3 services need to be enabled for the email client ...

Page 46: ...is time range are addressed Number of Message Per Receive The maximum number of emails that are received at one time If the number exceeds they will be received in batches On the System Email Log interface you can check Email logs as shown below 5 3 15 FTP Server On the System FTP Server interface you can enable the FTP server function of XonTel Plus and configure related parameters such as userna...

Page 47: ...gories including voicemail 40 recording 50 and Others 10 You can also divide the proportion of each category disconnect the USB or execute formatting on this interface Note XonTel Plus only supports USB of FAT and EXT4 5 3 17 Reboot On the System Reboot interface you can click Perform Reboot to reboot the XonTel Plus PBX After the device is rebooted those configurations that have been saved will r...

Page 48: ...N port Under the route mode the default IP address of WAN port is a DHCP IP address while the default IP address of the LAN port is 192 168 11 1 In fact there are three kinds of IP addresses for selection for WAN port and LAN port including Static IP address DHCP and PPPOE DHCP Obtain IP address automatically XonTel Plus is regarded as a DHCP client which sends a broadcast request and looks for a ...

Page 49: ...y changing from one session to the next If you choose static IP address you need to fill in the following information IP Address the IP address of the WAN port of the XonTel Plus Netmask the subnet mask of the IP address of the XonTel Plus Default Gateway the IP address of the router connected the XonTel Plus Prefered DNS server the IP address of the primary DNS server Alternate DNS server the IP ...

Page 50: ...the users on an Ethernet to the Internet through a common broadband medium such as a single DSL line wireless device or cable modem PPPOE IP address refers to IP address assigned through the PPPoE mode If you choose PPPoE you need to fill in to fill in the following information Username the account name of PPPoE Password the password of PPPoE Server Name the name of the server where PPPoE is place...

Page 51: ...Set WAN IP as PPPoE IP ...

Page 52: ...5 4 2 Access Control The access ports of Web Telnet and SSH as well as relevant on off controls can be configured on the Network Access Control interface ...

Page 53: ...Procedures 1 Select On in the drop down box on the right of Filter Rules Control 2 Select filter action accept or reject 3 Click the New button 4 Fill in information of filter rule 5 Click the Save button to save the configuration Note Edit information for the corresponding filter rule Delete the corresponding filter rule Information of Source or Destination is not completely filled in ...

Page 54: ...urce Port The port of the source host which the accepted or rejected IP address belongs to Source MAC The Mac of the host which the accepted or rejected IP address belongs to Destination IP The IP address that you want XonTel Plus accept or reject It is the IP address of a host from wide area network it can also be a string of IP addresses for example 152 16 11 11 19 Destination Port The port of t...

Page 55: ...n Start Address The start IP address of the DHCP pool to be assigned End Address The end IP address of the DHCP pool to be assigned Lease Time Hour The validity period of the assigned IP address in hours Gateway The gateway of the DHCP pool to be assigned it is optional to fill in Preferred DNS server The primary DNS of the client whose IP address is assigned by the built in DHCP server it is opti...

Page 56: ...l in information on the following interface Name The name of this port mapping WAN Port The port of the client in the wide area network which is to visit local area network Protocol Choose TCP UDP or TCP UDP LAN IP The IP address of the to be visited client in local area network LAN Port The port of the to be visited client in local area network this port cannot conflict with the port of XonTel Pl...

Page 57: ... the wide area network are allowed to have direct access to the clients in the DMZ demilitarized zone 5 4 7 Diagnostics On the Network Diagnostics interface you can use three network utilities including Ping Traceroute and Nslookup to diagnose the network and can capture data packages of the available network ports ...

Page 58: ...lookup Name Server Lookup is a network command line tool to obtain domain name of internet or to diagnose the problems of DNS Instruction for using Nslookup 1 Enter a domain name and then click Nslookup 2 View the DNS information from the returned message Network Capture On the following interface you can capture data packages of the available network ports You can also set source IP source port d...

Page 59: ...s destination address XonTel Plus can serve as a VPN client to connect with VPN server XonTel Plus supports the following VPN protocols 1 OpenVPN is a kind of VPN based on the application layer of OpenSSL It allows VPN clients to use a shared key certificates or username password to authenticate themselves 2 Layer 2 Tunneling Protocol L2TP is a protocol used to package data of PPP link layer and t...

Page 60: ...el security with key negotiation encryption and traffic integrity checking The use of SSL TLS over TCP port 443 allows SSTP to pass through virtually all firewalls and proxy servers except for authenticated web proxies XonTel Can work as a VPN client as shown below A XonTel Plus works as a OpenVPN client Please note that the certificate that you will upload in PBX format name must be client ovpn ...

Page 61: ...tted between L2TP client and L2TP server through VPN route if it is not enabled data are transmitted between L2TP client and L2TP server through network s outbound route Server Address The server address of the L2TP server that assigns account to L2TP client Username The username of the account assigned by L2TP server to L2TP client Password The password of the account assigned by L2TP server to L...

Page 62: ... server through VPN route if it is not enabled data are transmitted between PPTP client and PPTP server through network s outbound route Data Encryption Whether to encrypt data during data transmission Server Address The server address of the PPTP server that assigns account to PPTP client Username The username of the account assigned by PPTP server to PPTP client Password The password of the acco...

Page 63: ...mitted between SSTP client and SSTP server through VPN route if it is not enabled data are transmitted between SSTP client and SSTP server through network s outbound route Server Address The IP address of the SSTP server that assigns account to SSTP client Username The username of the account assigned by SSTP server to SSTP client Password The password of the account assigned by SSTP server to SST...

Page 64: ...XonTel Plus can work as a VPN Server as shown below A XonTel Plus works as a OpenVPN Server ...

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Page 66: ...B XonTel Plus works as a L2TP Server ...

Page 67: ...C XonTel Plus works as a PPTP Server ...

Page 68: ...e name of the static route Target IP The destination host of the static route Netmask The netmask of the static route default 255 255 255 0 Gateway The gateway address of the static route Interface The outbound interface of the static route namely WAN port or LAN port Status The static route is enabled or disabled ...

Page 69: ...e corresponding host by inputting the alias or domain name of the host The format of the hosts file is as follows IP address host alias domain name The hosts file contains the mapping relationship between IP address and hostname domain name And the mapping relationship allows quick and convenient access to the host ...

Page 70: ... firewall rules to reject the IP addresses that show malicious signs for example too many login failures for a specified amount of time On the Network Fail2ban interface you can configure rules for Fail2ban For XonTel Plus Fail2ban is generally targeted SSH and SIP ...

Page 71: ...during 60 seconds Range 5 3600 Max Retry The maximum number of retries during a specific time For example if this parameter is set as 10 and the max retry duration is set as 60 seconds an IP address will be banned in case that it has tried 10 times during 60 seconds Range 5 3600 White List Those IP addresses that are in the white list will not be banned by Fail2ban Black List Those IP addresses th...

Page 72: ... Dial AutoCLIP Recording and Voicemail 5 5 1 SIP On the Profile SIP interface you can set SIP information such as listening port which will be used in extension and trunk Multiple SIP profiles can be configured for one XonTel Plus device so you can choose different SIP profiles according to different needs ...

Page 73: ...SIP profile is used by a SIP trunk the interface filled in here is the listening port for the SIP trunk Local Listening Port The local listening port of this SIP profile If the SIP profile is used by a SIP trunk the port filled in here is the listening port for the SIP trunk NAT Starting NAT can speak on different networks including four UPNP NAT PMP IP Address Stun DDNS ...

Page 74: ...r part contained in the From field From Display Name to obtain the caller number from the display name contained in the From field To User Part to obtain the caller number from the user part contained in the To field Contact User Part to obtain the caller number from the user part contained in the Contact field Called Number Source From User Part to obtain the called number from the user part cont...

Page 75: ... 16 0 0 255 255 0 0 which means calls from the network segment of 172 16 is allowed to come in 0 0 0 0 means calls of any source is allowed to come in QoS Whether to enable QoS QoS is a technology used to solve network delay or congestion User Agent Then content of the user agent field in SIP packets Encryption Whether to encrypt this SIP profile Timer T1 ms The value of timer T1 in SIP protocol D...

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Page 77: ...and call tolls will be calculated starting from the set time Detect Caller ID Detect before ring the CID will be shown before ringing otherwise CID will be displayed after ringing Detect after ring the CID will be shown after ringing otherwise CID will be displayed before ringing Off the CID will not be shown DTMF Detect Timeout s The timeout value to detect CID in DTMF format Dial Delay ms The de...

Page 78: ...MU PCMA and OPUS XonTel Plus also supports six video codec modes including VP8 H264 H263 H261 H263 1998 and H263 2000 You can adjust the priority of these modes according to you needs Edit codec profile Delete the corresponding codec profile or a codec mode Create a new codec profile ...

Page 79: ...x for calling numbers or called numbers When the prefix of a calling number or a called number matches the set prefix the call will be passed to choose a route Edit number profile Delete the corresponding number profile Click and you will see the following interface ...

Page 80: ...le character that is contained within the bracket For example 123 matches 1 2 or 3 0 9 matches any digit from 0 to 9 Matches any one character except those enclosed in For example 9 matches any character except 9 Matches any single character except the newline character For example 3 4 matches 314 324 334 344 Indicate there is zero or one of the preceding elements For example colour matches both c...

Page 81: ...an set a time period for calls to choose routes If the local time when a call is initiated falls into the set time period the call will be passed to choose the corresponding route Click the New button and you will see the following interface Name The name of the number profile Date Period Configure the starting date and ending date of a period Add a date period Delete a date period Weekday Choose ...

Page 82: ...t of the caller number or calling number Delete Suffix Count The number of digits that are deleted from the right of the caller number or calling number Add Prefix The prefix added to the caller number or the calling number Add Suffix The suffix added to the caller number or the calling number Replace by The number which replace the caller number or the calling number If the checkbox on the right ...

Page 83: ...face you can set one digit or two digit peed dial numbers for SIP calls For example if the short number speed dial number is set as 1 the long number is set as 8000 and this speed dial profile is applied to an SIP extension the SIP extension only needs to dial 1 and the call will be directed to the extension number of 8000 After that you can enable the Speed Dial profile in the extension settings ...

Page 84: ...5 5 8 AutoCLIP AutoCLIP is mainly used to SIP trunks and FXO trunks AutoCLIP helps record the outgoing and incoming calls of a trunk ...

Page 85: ...extension number contained in the record the call will directly led to the extension without routing Delete Used Record By default this parameter is disabled If this parameter is selected those records that have been used to match extension number or trunk will be deleted Match Outgoing Trunk By default this parameter is enabled If this parameter is enabled those calls going through the trunks in ...

Page 86: ...ding interface you can choose SD card or Udisk USB as master slave storage location How to Record Calls Configure a recording profile or choose one of the two default recording profiles and then add it to a SIP route When there are calls going through the route and match the recording profile the calls will be recorded ...

Page 87: ...f this recording profile is added to SIP extension only inbound calls will be recorded Outbound If this recording profile is added to SIP extension only outbound calls will be recorded Note If this recording profile is added to routing this parameter is invalid and all calls going through the routing will be recorded Min Duration If the actual recording time is shorter than this value the recordin...

Page 88: ...eout value and there is voice afterwards the recording will stop before the call ends Note The XonTel Plus device will not execute final silence detection unless the initial silence is shorter than its timeout value Silence Detect Threshold The threshold for silence detection Enable calls recording for the extension Enable calls recording in the route configuration for the incoming outgoing calls ...

Page 89: ...ording files which show the caller called number recording duration and so on You can also play download or delete the recording files on this interface 5 5 10 Voicemail On the Profile Voicemail interface you can configure the location number and duration of a voicemail ...

Page 90: ... Time second The maximum duration of a voicemail Auto Play New Message If this parameter is on new messages will be played automatically If it is off a prompt voice please dial 1 to listen to new message will be given Play CID Number If this parameter is on the caller number will be played together with messages Play from Latest Message If this parameter is on the latest messages will be played fi...

Page 91: ...ler called number message duration and so on You can also play download or delete the message files on this interface 5 6 Extension 5 6 1 SIP On the Extension SIP interface you can configure the SIP accounts registered in the XonTel Plus by SIP clients here by XonTel Plus is regarded as a SIP server ...

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Page 93: ...he route or trunk caller ID if set DID Direct Inward Dialing if the called number is same with DID the call will be directly forwarded to the extension rather than choosing a route Users can set multiple DID Max Concurrent Register XonTel Plus PBX supports SIP forking SIP forking refers to the process of forking a single SIP call to multiple SIP endpoints The value of Concurrent Registrations limi...

Page 94: ...forwarded when the corresponding local port is busy Call Forward No Reply If Call Forward No Reply feature is enabled calls will be forwarded when nobody answer the calls during a specified period NAT If NAT is enabled the IP address of SIP extension in LAN will be turned into the outbound IP address of public network thus making NAT traversal possible Call In Filter When you breathe in to SIP you...

Page 95: ...lected for the extension Status If it is enabled this SIP extension is registered to the XonTel Plus device Otherwise the SIP extension is not registered 5 6 2 Ring Group On the Extension Ring Group interface you can group SIP extensions together and set strategy for choosing the SIP extension to ring under a ring group ...

Page 96: ...he target list Strategy The strategies for choosing which SIP extension to ring including Sequence Ascending Sequence Cyclic Ascending Simultaneous and Random Ring Group Number The number of the ring group DID Same with Ring Group Number it is optional to fill in Ring Time 5 200s The duration of ring when there is an incoming call Range 5s to 200s ...

Page 97: ...Name The name of this paging group Paging Group Number The number of the paging group Strategy 1 way paging members of the paging group only can listen to the voice of presenter and cannot answer the call 2 way intercom members of the paging group can have conversation with the presenter but members cannot talk to each other Members Select Select the SIP extensions that are added into the paging g...

Page 98: ...istribute incoming calls to specific resources or agents within the center This feature is ideal and necessary for answering calls in a fair and orderly manner especially business VoIP It is important for business with a large inbound call volume VoIP makes it possible to manage these calls in an efficient and organized way without the high cost of a third party system Login Suffix The suffix for ...

Page 99: ... the order specified in the queue configuration Random ring a random agent Memory Round Robin Round Robin with Memory remembers where it left off in the last ring pass Least Recent ring the agent which was least recently called Fewest Calls ring the agent with the fewest completed calls Call Queue Number The number of the queue number ...

Page 100: ...d Queue Empty Set the failover destination for the caller who forced out from the queue when no agents available to answer his call queue empty Max Queue Length Maximum number of callers who can wait in the queue Call Forward Exceed Length Set the failover destination for the caller who forced out from the queue when the queue exceeds the length Max No Answer when the extension is not answering th...

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Page 102: ...egister request Default value is 60 seconds From Header User Part Choose Caller s Name Caller s Display Name Custom or Register User From Header Display Name Choose Caller s Name Caller s Display Name Custom or Register User From Header Host Choose Local Address Server Address or Custom Heartbeat If heartbeat in on heartbeat options messages will be sent to examine the connection with servers The ...

Page 103: ...5 7 2 FXO FXO Trunk interconnects the PSTN with XonTel Plus Calls from the PSTN can come into the PBX and calls can go out from the PBX to search telephone numbers under the PSTN ...

Page 104: ...ter URL Expire Seconds The validity period after the FXO trunk is registered successfully When the time expires the FXO trunk will send register request to the server Default value is 1800s Retry Seconds When the FXO trunk fails to be registered the interval to send register request Default value is 60s Display Name Username Format The format to display caller information including Caller ID Calle...

Page 105: ...FXO Automatch Impedance Click the Detection button and the XonTel Plus PBX will automatically detect the most matched impedance ...

Page 106: ...5 8 Call Control This section is to configure routes or route groups for incoming and outgoing calls through XonTel Plus as well as IVR Feature Codes and so on 5 8 1 Setting ...

Page 107: ...erval ms The minimum time for DTMF detection RTP Port Range Enter the start port and of end port RTP packets Waiting Music Choose a tone as waiting music music on hold Local extension call If it is enabled calls between local extensions do not need routes FXO extension dial out Whether to dial out FXO extension Fax Mode T30 or T38 Tone Detection by Local If it is enabled XonTel Plus will detect fa...

Page 108: ...rategy for choosing which trunk or extension as the destination route under a route group Name The name of the route group Members Select Select SIP extension s SIP trunk or FXO trunks Strategy The strategies for choosing which route under the route group as the destination route including Sequence Ascending Sequence Cyclic Ascending Simultaneous and Random ...

Page 109: ...5 8 3 Route On the Call Control Route interface you can configure routes for incoming calls and outgoing calls ...

Page 110: ...ce to the Profile Time section Action Include manipulating number and sending call to destination Callback This feature allows callers to hang up and get called back to XonTel Plus This feature could reduce the cost for the users who work out of the office using their own mobile phones Delay before Callback s Set the number of seconds before PBX calling back a caller Distinctive Ringtone Alert Inf...

Page 111: ... an extension and dial a specific feature code and you can query corresponding information after hearing IVR The following is the corresponding function of each feature code To a disable a specific feature code click the button To a enable a specific feature code click the button ...

Page 112: ...the call waiting service 3 Dial 3 to trigger blind transfer for example Dial 38000 and you can blind transfer to the extension number 8000 2 Dial 2 to trigger attended transfer for example Dial 28000 and you can attend transfer to the extension number 8000 72 Enable unconditional call forwarding service Example Dial 72 8000 and calls will be unconditionally forwarded to extension number 8000 073 D...

Page 113: ... parking lot 22 Monitor the extension call Dial 222 to initiate Listen monitoring In this mode you can only listen to the call but can t talk Dial 223 to initiate Whisper monitoring In this mode you can listen and talk to the monitored extension without being heard by the other party Dial 224 to initiate Barge in monitoring In this mode you can listen and talk with both parties Example Dial 223100...

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Page 115: ... System Voice interface Repeat Loops If it is set as 3 the call will be hanged up after the IVR has been repeated for three times during timeout Enable Direct Extension Whether to allow direct dialing of extensions during the playing of IVR Select Invalid Times Number of times to retry when receiving an invalid unmatched response from the caller Please note that this option will be ignored when En...

Page 116: ...in seconds PBX wait for the caller to enter an option on their phone keypad before PBX consider it time out and it follows the Timeout Destination Response Timeout Tone Prompt to be played if no DTMF tone is received during the time that you have set in Timeout Exit Tone Prompt to be played for IVR exit Status If it is disabled the IVR cannot be seen in the destination of route Menu DTMF It can be...

Page 117: ...d For example if a call from SIP to FXO has voice problem you can select SIP message FXS FXO and Voice and then click the Start button 2 Give a call and come back to the Call Control Diagnostics interface after the call ends then click Stop Download to stop the call trace and download the tracing file 3 In order to locate faults more quickly you sometimes need to enter into the System Service Log ...

Page 118: ...Area Network L2TP Layer 2 Tunneling Protocol PPTP Point to Point Tunneling Protocol MAC Address Media Access Control Address NAT Network Address Translation Ping Packet Internet Gopher SIP Session Initiation Protocol TCP Transmission Control Protocol UDP User Datagram Protocol RTP Real Time Protocol PPPOE Point to point Protocol over Ethernet QoS Quality of Service UPnP Universal Plug and Play VLA...

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