Xerox XC23, User Manual, Page: 87 / 123

Problem solving
XC23/XC33/XC33D User Guide 83
Problem solving charts
The problem solving charts list copier problems that may occur
and their suggested solutions.
Follow the suggested solutions until the problem is corrected. If
the problem persists, call the following number for assistance.
In the United States and Canada:
1-800-TEAM-XRX (1-800-832-6979) or visit the
XEROX
web
sites at: http://www.teamxrx.com
The following charts are available:
General
Misfeeds
Copy quality
General
Problem Suggested solutions
(XC23/XC33)
The Ready to copy indicator light does not
come on.
Ensure the power cord is plugged into the receptacle
correctly.
Ensure the power switch is set to the on position.
Check GFI Switch.
(XC33D)
The message Ready to copy or Press Start
to continue does not appear.
Ensure the power cord is plugged into the receptacle
correctly.
Ensure the power switch is set to the on position.
Check GFI Switch.
Copies are not copied on the desired paper
size. If the Auto option is selected in paper supply, then:
Clean the document glass.
Clean the underside of the document cover, or the
ADF/DADF belt.
If your original is a transparency, place a sheet of
white copy paper over the original.
If the Auto option is not selected in paper supply, then:
Ensure the original is correctly positioned against the
registration guide on the document glass.
Select the desired paper tray and reduce/enlarge
ratio, press the Start button.