Troubleshooting
WorkCentre 6015 Color Multifunction Printer 183
User Guide
Solving Print-Quality Problems
When the print quality is poor, select the closest symptom from the following table and see the
corresponding solution to correct the problem. You can also print a Demo Page to more precisely
determine the print-quality problem. For details, see
Information Pages
on page 26.
If the print quality does not improve after carrying out the appropriate action, contact your Xerox
representative.
Notes:
To enhance print quality, toner cartridges for many models of equipment have been designed
to cease functioning at a predetermined point.
Grayscale images printed with the composite black setting increment the color pages counter,
because color consumables are used. Composite black is the default setting on most printers.
Symptom
Cause
Solution
Faded printouts with multiple
colors faded.
The toner cartridges are not
Xerox
®
toner cartridges.
Verify that the toner cartridges
meet specifications, and replace
them if necessary.
The paper being used is
outside the recommended
specification range.
Replace the paper with a recommended
size and type, and confirm that your
control panel and print driver settings are
correct. For details, see
Supported Paper
on page 72.
The paper type is heavier or
thicker than the paper
type selection.
Adjust the paper type settings. For
details, see
Adjusting Paper Type
on
page 158.
The bias transfer voltage
needs to be adjusted for the
paper type.
Adjust the bias transfer roller. For details,
see
Adjusting the Bias Transfer Roller
on
page 158.
The fuser needs to be adjusted
for the paper type.
Adjust the fuser. For details, see
Adjusting
the Fuser
on page 158.
The paper is damp.
Replace the paper.
The high-voltage supply
is defective.
For assistance, go to the
Xerox
®
Support website at
www.xerox.com/office/WC6015support
.
