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Troubleshooting

WorkCentre 6015 Color Multifunction Printer 169

User Guide

Probable Causes

Solutions

The printer is connected to a power strip
shared with other high-power devices.

Plug the printer directly into the outlet or into a power strip that is
not shared with other high-power devices.

The Printer Does Not Print

Probable Causes

Solutions

The printer is in Energy Saver mode.

Push the control panel button.

PrintingScout displays an error message.

Follow the instructions in the PrintingScout message to correct the
problem. If the error persists, contact your Xerox representative.

The printer is out of paper.

Load paper into the tray.

A toner cartridge is empty.

Replace the empty toner cartridge.

The Error Indicator is blinking.

If the Ready Indicator is off, the printer has stopped working. Turn
off the printer, then turn it on again. If the error persists, contact
your Xerox representative.

Both control panel indicators are off.

Turn off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then turn on the printer. If the
error persists, contact your Xerox representative.

The printer is busy.



If the Ready Indicator is flashing, it is normal. A previous print job
could be the problem. Use PrintingScout to delete all print jobs in
the print queue.
Load the paper in the tray.



If the Ready Indicator is not flashing after you send a print job,
check the USB connection between the printer and the computer.
Turn off the printer, then turn it on again.

The printer cable is disconnected.



If the Ready Indicator is not flashing after you send a print job,
check the USB connection between the printer and the computer.



For the WorkCentre 6015N/NI Color Multifunction Printer: If the
Ready Indicator is not flashing after you send a print job, check
the Ethernet connection between the printer and the computer.

Printer is Making Unusual Noises

Probable Causes

Solutions

There is an obstruction or debris inside
the printer.

Turn off the printer and remove the obstruction or debris. If you
cannot remove it, contact your Xerox representative.

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Summary of Contents for WorkCentre 6015

Page 1: ...da per l utente Deutsch Benutzerhandbuch Español Guía del usuario Português Guia do usuário Nederlands Gebruikershandleiding Svenska Användarhandbok Dansk Betjeningsvejledning Čeština Uživatelská příručka Polski Przewodnik użytkownika Magyar Felhasználói útmutató Русский Руководство пользователя Türkçe Kullanıcı Kılavuzu Ελληνικά Εγχειρίδιο χρήστη ...

Page 2: ...ited States and or other countries Adobe Reader Adobe Type Manager ATM Flash Macromedia Photoshop and PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple AppleTalk Bonjour EtherTalk Macintosh Mac OS and TrueType are trademarks of Apple Inc registered in the U S and other countries HP GL HP UX and PCL are trademarks of Hewlett Packard Corporatio...

Page 3: ...inter Symbols 17 Environmental Health and Safety Contact Information 18 2 Features 19 Parts of the Printer 20 Front View 20 Rear View 21 Control Panel 21 System Menus 25 Information Pages 26 Billing Meters 27 Admin Menu 28 Default Settings Menu 35 Tray Settings 37 Panel Language 37 Energy Saver Mode 38 Setting the Power Saver Timer 38 Exiting Energy Saver Mode 38 Administration Features 39 Informa...

Page 4: ...ivers 59 Installing the Print Drivers for a Windows Network Printer 60 Installing the Print Drivers for a Windows USB Printer 61 Installing the Drivers and Utilities for Macintosh OS X Version 10 5 and Later 62 Setting Up Scanning 64 Scanning Setup Overview 64 Setting Up Scanning to a Shared Folder on Your Computer 65 Setting Up Scanning to an FTP Server 68 Setting Up Scanning to an Email Address ...

Page 5: ...zes 87 Printing on Both Sides of the Paper 89 Setting Up 2 Sided Printing 89 Loading Paper for Manual 2 Sided Printing 90 Printing From a USB Flash Drive 91 5 Copying 93 Making Copies 94 Automatic Document Feeder Guidelines 95 Document Glass Guidelines 95 Adjusting Copying Options 96 Basic Settings 97 Image Quality Settings 98 Image Layout Adjustments 99 Output Adjustments 100 Changing the Default...

Page 6: ...e File Format 118 Setting the Color Mode 118 Setting the Scan Resolution 119 Specifying the Original Size 119 Making the Image Lighter or Darker 119 Adjusting the Sharpness 119 Changing the Auto Exposure Level 119 Setting the Margins 120 Changing the Default Scan Settings 121 Setting the Scan to Network Option 121 Setting the File Format 122 Changing the Color Mode 122 Setting the Scan Resolution ...

Page 7: ...ve On or Off 142 Limiting Access to Faxing 142 Printing Fax Reports 144 Inserting Pauses in Fax Numbers 144 8 Maintenance 145 Cleaning the Printer 146 General Precautions 146 Cleaning the Scanner 147 Cleaning the Exterior 149 Cleaning the Interior 149 Adjustments and Maintenance Procedures 157 Color Registration 157 Adjusting Paper Type 158 Adjusting the Bias Transfer Roller 158 Adjusting the Fuse...

Page 8: ... 187 Error and Status Messages 187 PrintingScout Alerts 187 Online Support Assistant 187 Information Pages 187 More Information 188 A Specifications 189 Printer Configurations and Options 190 Available Configurations 190 Standard Features 190 Physical Specifications 192 Weights and Dimensions 192 Total Space Requirements 192 Clearance Requirements 192 Environmental Specifications 194 Temperature 1...

Page 9: ... 202 Canada 203 Other Countries 204 Fax Regulations 205 United States 205 Canada 206 European Union 207 South Africa 207 New Zealand 207 Material Safety Data Sheets 209 C Recycling and Disposal 211 All Countries 212 North America 213 European Union 214 Domestic Household Environment 214 Professional Business Environment 214 Collection and Disposal of Equipment and Batteries 215 Battery Symbol Note...

Page 10: ......

Page 11: ...fety 14 Maintenance Safety 16 Printer Symbols 17 Environmental Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your Xerox printer 1 Safety ...

Page 12: ...behind these covers The following are hazards to your safety The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to water The printer emits smoke or the surface is unusually hot The printer emits unusual noise or odors The printer causes a circuit breaker fuse or other safety device to activate If any of these conditions occur do the following 1 Turn off t...

Page 13: ...essary Do not place the printer in an area where people can step on the power cord Do not place objects on the power cord Do not plug or unplug the power cord while the power switch is in the On position If the power cord becomes frayed or worn replace it To avoid electrical shock and damage to the cord grasp the plug when unplugging the power cord The power cord is attached to the printer as a pl...

Page 14: ...ugh to harm anyone Install the printer in a well ventilated room For more information in the United States and Canada go to www xerox com environment In other markets please contact your local Xerox representative or go to www xerox com environment_europe Printer Location Place the printer on a level solid non vibrating surface with adequate strength to hold its weight To find the weight for your ...

Page 15: ... burn supplies When handling supplies avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble supplies which can increase the risk of skin or eye contact CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by u...

Page 16: ...ance Safety Do not attempt any maintenance procedure that is not described in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only For more information on the Xerox supplies recycling program go to www xerox com gwa ...

Page 17: ...iption Warning or Caution Ignoring this warning could cause serious injury or even death Ignoring this caution could damage property Hot surface on or in the printer Use caution to avoid personal injury Do not burn the item Do not touch components with this symbol Personal injury could result Hot surface Wait the indicated time before handling ...

Page 18: ...ment Health and Safety in relation to this Xerox product and supplies contact the following customer help lines United States 1 800 828 6571 Canada 1 800 828 6571 Europe 44 1707 353 434 For product safety information in the United States go to www xerox com environment For product safety information in Europe go to www xerox com environment_europe ...

Page 19: ...WorkCentre 6015 Color Multifunction Printer 19 User Guide This chapter includes Parts of the Printer 20 System Menus 25 Energy Saver Mode 38 Administration Features 39 More Information 41 2 Features ...

Page 20: ... Panel 21 Front View 1 Bypass Tray 2 Width Guides 3 Output Tray 4 Output Tray Extension 5 Control Panel 6 Automatic Document Feeder Available on WorkCentre 6015N NI Color Multifunction Printer only 7 Side Door 8 Document Glass 9 Cleaning Rod 10 Power Switch 11 Front Cover 12 Bypass Tray 13 Main Tray 14 Slide Bar Length Guide 15 USB Memory Port ...

Page 21: ... telephone Available on WorkCentre 6015N NI Color Multifunction Printer only 11 Power Connector Control Panel The control panel consists of a display a keypad and buttons you press to control the functions available on the printer The control panel Displays the current operating status of the printer Provides access to copy print scan and fax features Provides access to information pages Prompts y...

Page 22: ... illuminated in Energy Saver mode Push the button to exit Energy Saver mode 10 Clear All button Clears all current settings for print copy scan or fax back to default settings 11 Stop button Cancels the current job 12 Start button Press to start a copy scan or fax job 13 Status indicator The green or red light indicates printer status Lights green when the printer is ready to receive data Blinks g...

Page 23: ...b Status Displays active jobs System Displays or closes the System Menu screen Address Book Available on WorkCentre 6015N NI Color Multifunction Printer only Allows you to access the printer address book Forward Arrow Moves one level down in menu selections or moves the cursor to the right when setting a value Back Arrow Moves one level up in menu selections or moves the cursor to the left when se...

Page 24: ...ops the current operation Clear All Clears the current settings for print copy scan or fax job to the default settings Redial Pause Available on WorkCentre 6015N NI Color Multifunction Printer only Recalls the last fax number used or inserts pauses in fax numbers Speed Dial Available on WorkCentre 6015N NI Color Multifunction Printer only Allows you to access directories of group or individual fax...

Page 25: ... 6015N NI Color Multifunction Printer only Fax Settings Configure default fax settings Available on WorkCentre 6015N NI Color Multifunction Printer only System Setup Configure system settings such as the Alarm and Power Saver Timer Maintenance Reset default settings or adjust color registration bias transfer roller and fuser temperature Secure Settings Set printer security settings Scan to Email E...

Page 26: ...cument name output color paper size number of pages number of sheets and results The status of a maximum of 20 jobs can be printed on the Job History Report Error History Information about System Fail and Paper Jam errors Demo Page A sample document for checking the printer performance Protocol Monitor Available on WorkCentre 6015N NI Color Multifunction Printer only Information about the previous...

Page 27: ...ding to the color mode You cannot reset the meter readings they track the total number of pages printed for the life of the printer Item Description Total Impressions The total number of pages printed Color Impressions The total number of pages printed in color Black Impressions The total number of pages printed in black and white See also Checking Page Counts on page 163 ...

Page 28: ...l numbers Note Available on WorkCentre 6015N NI Color Multifunction Printer only Item Description Speed Dial Create edit and delete speed dial address book entries Group Dial Create edit and delete speed dial group entries Network Use this menu to configure printer settings for jobs sent to the printer through a network port Notes Available on WorkCentre 6015N NI Color Multifunction Printer only Y...

Page 29: ... SNMP The default setting is Enable Email Alerts The default setting is Enable CentreWare Internet Services The default setting is Enable LLTD The default setting is Enable Bonjour mDNS The default setting is Enable Initialize NVM Initializes network data stored in non volatile memory After executing this function and restarting the printer all network settings are reset to their default values Wi...

Page 30: ...L FAX Mode When the printer receives an incoming fax the external telephone rings for the time specified by Auto Ans then the printer automatically receives the fax If the incoming data is not a fax the printer beeps Ans FAX Mode The printer can share one telephone line with an answering machine In this mode the printer monitors the fax signal and picks up the line if there are fax tones If the ph...

Page 31: ...ng fax The regulations specify the information that must be included in the header Company Name Specifies the sender name that is recorded in the sender report Your Fax Number Specifies your telephone number which is printed at the top of each page sent from your printer Fax Cover Page When set to On automatically prints a fax cover page When set to Off does not print a fax cover page DRPD Pattern...

Page 32: ...t after a specified amount of time Set the time until the print job is canceled On Specifies the amount of time that the printer waits before it cancels the job The default setting is 30 seconds Off Cannot cancel Clock Settings Specifies the date and time and the format of the settings Set Date and Time Date Format Select yy mm dd mm dd yy or dd mm yy Time Format Select 12H or 24H format Time Zone...

Page 33: ...Specifies when to execute a routine to refresh the BTR to prevent curling and improve paper separation Initialize NVM Initializes the settings stored in the non volatile memory NVM except for the network settings The NVM stores the printer settings even after the power is turned off After executing this function and restarting the printer all the menu settings are reset to their default values Not...

Page 34: ... to enable and disable the ability to edit the From field when an image is scanned to an email address Item Description Edit From Field Enables or disables the edit From field function USB Setup Use this menu to configure the USB port Item Description Port Status Enables or disables the USB port ...

Page 35: ...cifies the sharpness of the copies Auto Exposure Turns Auto Exposure On or Off when copying Auto Exposure suppresses the document background of off white colored paper and show through when copying 2 sided thin paper Color Balance Red Adjusts the red levels of your copies Color Balance Green Adjusts the green levels of your copies Color Balance Blue Adjusts the blue levels of your copies Gray Bala...

Page 36: ...ng 2 sided thin paper Margin Top Bottom Turns On or Off the copy margins for the top and bottom of the page Margin Left Right Turns On or Off the copy margins for the left and right of the page Margin Middle Turns On or Off the copy margins for the middle of the page Use to create a gutter in the middle of the page when you print using the N up feature TIFF File Format Sets the TIFF file format TI...

Page 37: ... from the tray setting it can cause a mismatch error Specify the correct paper type and size Item Description Paper Size Specifies the paper size and orientation for the main tray For details see Supported Paper on page 72 and Setting Paper Types and Sizes on page 79 Paper Type Specifies the type of paper loaded in the main tray For details see Supported Paper on page 72 and Setting Paper Types an...

Page 38: ...press OK 5 Press the arrow buttons to select one of the following Power Saver Mode 1 Reduces power consumption to 15 W or less when the printer is left idle Set the timer from 5 60 minutes The default setting is 60 Power Saver Mode 2 Disables control panel and all sensors after the printer enters Mode 1 Reduces power consumption to 7 W or less Set the timer from 1 60 minutes The default setting is...

Page 39: ...ge counts and system settings To print the System Settings page 1 On the printer control panel press the System button 2 At Information Pages press OK 3 Select System Settings using the arrow buttons 4 Press OK CentreWare Internet Services CentreWare Internet Services is the administration and configuration software installed on the embedded Web server in the printer It allows you to configure and...

Page 40: ...ide Accessing CentreWare Internet Services At your computer open a Web browser type the IP address of the printer in the address field then press Enter or Return If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 55 ...

Page 41: ... printing templates helpful tips and customized features to meet your individual needs www xerox com office businessresourcecenter Local sales and support center www xerox com office worldcontacts Printer Registration www xerox com office register Xerox Direct online store www direct xerox com Xerox Welcome Center If you need assistance during or after printer installation visit the Xerox website ...

Page 42: ...company Locating the Serial Number You need the printer serial number to order supplies or to contact Xerox for assistance The serial number is located on a tag on the rear door of the printer The serial number also appears in the System Settings Page To print the System Settings Page 1 On the printer control panel press the System button 2 At Information Pages press OK 3 Select System Settings us...

Page 43: ...electing a Location for the Printer 45 Connecting the Printer 46 Configuring Network Settings 52 Setting the Date and Time 58 Installing the Software 59 Setting Up Scanning 64 See also Installation Guide packaged with your printer Online Support Assistant at www xerox com office WC6015support 3 Installation and Setup ...

Page 44: ...ements vary for the different connection methods Routers network hubs network switches modems Ethernet cables and USB cables are not included with your printer and must be purchased separately Xerox recommends an Ethernet connection because it is typically faster than a USB connection and it provides access to CentreWare Internet Services Note If the Software and Documentation disc is not availabl...

Page 45: ...nside the printer directly interfering with image transfer 2 Place the printer on a level solid non vibrating surface with adequate strength for the weight of the printer The printer must be horizontal with all four feet in solid contact with the surface To find the weight for your printer configuration see Physical Specifications on page 192 After positioning the printer you are ready to connect ...

Page 46: ...ed to an office network or home network use an Ethernet cable to connect the printer to the network You cannot connect the printer directly to the computer It must be connected through a router or hub An Ethernet network can be used for one or more computers and supports many printers and systems simultaneously Ethernet connection is typically faster than USB and allows you direct access to the se...

Page 47: ...g to a Wireless Network Note Available on WorkCentre 6015NI Color Multifunction Printer only A wireless local area network LAN provides the means to connect two or more devices in a LAN without a physical connection The printer can connect to a wireless LAN that includes a wireless router or wireless access point Before connecting the printer to a wireless network the wireless router must be confi...

Page 48: ...PIN the router provides the security and configuration information to the printer which uses it to connect to the network To connect to a WPS wireless network using the PBC method Note The wireless router must be connected and properly configured for the network before you install the printer 1 Push the PBC button on the wireless router The router begins broadcasting setup information for 120 seco...

Page 49: ...ter communicates with the router to resolve setup and configuration information The counter starts counting down from 100 When the printer has the correct information it connects to the router and restarts with the proper setup and configuration information Connecting to a Wireless Network Manually When connecting to a wireless network that does not include a WPS compliant router you must set up a...

Page 50: ...10 Press OK If the printer does not connect to the network within 90 seconds check the network information and try again To connect to a wireless network manually using CentreWare Internet Services 1 At your computer open a Web browser type the IP address of the printer in the address field then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address...

Page 51: ...t the printer to the computer using a USB cable 1 Ensure that the printer is turned off 2 Connect the B end of a standard A B USB 2 0 cable to the USB Port on the back of the printer 3 Attach the power cord and then plug in the printer and turn it on 4 Connect the A end of the USB cable to the USB Port on the computer 5 When the Windows Found New Hardware Wizard appears cancel it 6 You are ready t...

Page 52: ...et network Generally Macintosh computers use either TCP IP or the Bonjour protocol to communicate with a network printer For Macintosh OS X systems TCP IP is preferred Unlike TCP IP however Bonjour does not require printers or computers to have IP addresses With TCP IP protocols each printer and computer must have a unique IP address Many networks and cable and DSL routers have a Dynamic Host Conf...

Page 53: ...ss of your printer from the the System Settings Page the printer control panel or CentreWare Internet Services See also Assigning the IP Address Manually on page 53 Finding the IP Address of Your Printer on page 55 Assigning the IP Address Automatically 1 On the printer control panel press the System button 2 To select Admin Menu press the arrow buttons then press OK 3 At Network press OK 4 To sel...

Page 54: ...25 In IPv6 network configurations the IPv6 address is assigned automatically To assign a static IP address to the printer 1 On the printer control panel press the System button 2 To select Admin Menu press the arrow buttons then press OK 3 To select Network press the arrow buttons then press OK 4 To select TCP IP press the Down Arrow button then press OK 5 To select IPv4 press the arrow buttons th...

Page 55: ...ttings Page The TCP IP address appears in the Network section of the page If the IP address listed on the page is 0 0 0 0 the printer needs more time to acquire an IP address from the DHCP server Wait two minutes then print the System Settings Page again To view the IP address of the printer on the control panel 1 On the printer control panel press the System button 2 To select Admin Menu press th...

Page 56: ...ormation at the control panel 1 On the printer control panel press the System button 2 To select Admin Menu press the arrow buttons then press OK 3 To select Fax Setting press the arrow buttons then press OK 4 Identify the business or individual sending the fax a To select Company Name press the arrow button then press OK b Use the alphanumeric keypad to enter the name of your company then press O...

Page 57: ...Address Book Fax Groups on page 136 For more information see Faxing on page 127 Enabling the Printer for Scanning If the printer is connected to a network you can scan to an FTP address an email address or a shared folder on your computer First you must set up scanning in CentreWare Internet Services For details see CentreWare Internet Services on page 39 If the printer is connected with a USB cab...

Page 58: ...ress the Right Arrow button 8 To set the year press the arrow buttons then press OK 9 To select Set Time press the arrow buttons then press OK 10 To set the hour press the arrow buttons then press the Right Arrow button If the time format is set to 12H ensure that you set the hour correctly for AM or PM 11 To set the minutes press the arrow buttons then press OK 12 To select Date Format press the ...

Page 59: ...e Printer on page 55 If the Software and Documentation disc is not available download the latest drivers from www xerox com office WC6015drivers Operating System Requirements Windows XP SP1 and later or Windows Server 2003 and later Macintosh OS X version 10 4 or later Available Print Drivers To access special printing options use a Xerox print driver The following print drivers are available for ...

Page 60: ...lick Next to start the installation 9 When the installation is complete at the Enter Printer Settings screen select the following Share this printer with other computers on the network optional Set this printer as default for printing optional Set this printer as default for scanning ensures that the scanner works properly with your computer Note If Set this printer as default scanning is not sele...

Page 61: ... click Language 4 Select your language then click OK 5 Click Next 6 Click I accept the terms to accept the agreement then click Next 7 At the InstallShield Wizard click Yes to restart your computer then click Finish 8 At the Product Registration screen select your country from the list then click Next Complete the registration form and submit it Notes The following applications are installed on yo...

Page 62: ... Documentation disc into the appropriate drive on your computer Note If the Software and Documentation disc is not available you can download the latest drivers from www xerox com office WC6015drivers 2 Double click WorkCentre 6015 Installer 3 At the Introduction installer window click Continue 4 Read the warning notice then click Continue 5 Read the license agreement click Continue then click Agr...

Page 63: ...ow 3 Click the plus button under the list of printers 4 Click IP 5 From the Protocol drop down menu select the protocol 6 In the Address field enter the IP address of the printer 7 In the Name field enter a name for the printer 8 From the Print Using drop down list choose Select a driver to use 9 Select the print driver for your printer model from the list 10 Click Add Now you can print and scan F...

Page 64: ...ning to a shared folder on your computer share the folder set the correct permissions and add the folder as an Address Book entry in CentreWare Internet Services If you are scanning to an FTP server add the FTP server and set the correct folder permissions as an Address Book entry in CentreWare Internet Services If you are scanning to an email address configure the email server in CentreWare Inter...

Page 65: ...ils see CentreWare Internet Services on page 39 Sharing a Folder Using Windows 1 Open Windows Explorer 2 Right click the folder you want to share and select Properties 3 Click the Sharing tab then click Share this folder 4 Click the Permissions button 5 Select the Everyone group and verify that all permissions are enabled 6 Click OK Note Remember the Share name for later use 7 Click OK again 8 Ope...

Page 66: ...rrow buttons to select user privileges for the shared folder 9 Click the Options button 10 Do one or more of the following Select Share files and folders using AFP to share this folder with other Macintosh computers Select Share files and folders using FTP to share this folder with computer connected to an FTP server Select Share files and folders using SMB to share this folder with Windows comput...

Page 67: ...Next then click Finish At the Server Address window click OK The new server appears in the Server pane at the top of the window For details see Setting Up Scanning to a Shared Folder on Your Computer on page 65 Adding the Folder as an Address Book Entry Using CentreWare Internet Services 1 At your computer open a Web browser type the IP address of the printer in the address field then press Enter ...

Page 68: ...address of your printer see Finding the IP Address of Your Printer on page 55 2 In CentreWare Internet Services click Address Book 3 Under Network Scan Comp Serv click Computer Server Address Book 4 Click Add next to any blank field and enter the following information Name Enter the name that you want to appear in the Address Book Network Type Select Server FTP Host Address Enter the IP address or...

Page 69: ...a number from the range provided 5 Select an Authentication Type Note The authentication type needs to be compatible with your SMTP server 6 Enter a valid SMTP Login Name for the SMTP Server 7 Enter a valid password for the SMTP server 8 Re enter the password 9 Scroll down and click Save Changes Note Contact your Internet service provider or system administrator to obtain your SMTP server name or ...

Page 70: ...ect your printer from the list Double click Express Scan Manager Macintosh Navigate to Applications Xerox Select your printer from the list Double click Express Scan Manager 2 Click OK to accept the default Destination Path folder or click Browse to navigate to another folder 3 Press OK Now you can scan to a folder on your computer For details see Scanning to a Folder on USB Connected Computer on ...

Page 71: ...nter 71 User Guide This chapter includes Supported Paper 72 Loading Paper 75 Selecting Printing Options 81 Printing Envelopes 83 Using Custom Paper Sizes 86 Printing on Both Sides of the Paper 89 Printing From a USB Flash Drive 91 4 Printing ...

Page 72: ...er and media recommended for your printer is available at www xerox com paper Recommended Media List United States www xerox com europaper Recommended Media List Europe Ordering Paper To order paper transparencies or other media contact your local reseller or go to www xerox com office WC6015supplies General Paper Loading Guidelines Use only recommended Xerox transparencies Print quality could var...

Page 73: ...etails Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet and visible light Ultraviolet light from the sun and fluorescent bulbs is particularly damaging to paper Reduce the exposure of paper to strong lights for long periods of time Maintain...

Page 74: ...x 356 mm 8 5 x 14 in US Folio 216 x 330 mm 8 5 x 13 in Monarch envelope 98 x 190 mm 3 875 x 7 5 in No 10 envelope 241 x 105 mm 4 125 x 9 5 in Supported Custom Paper Sizes Width 76 2 216 mm 3 8 5 in Length 127 355 6 mm 5 14 in Supported Paper Types and Weights The printer supports the following paper types with paper weights from 60 163 g m 16 lb Plain 60 lb Cover Plain Bond Lightweight Cardstock L...

Page 75: ...n Tray 75 Loading Paper in the Bypass Tray 78 Setting Paper Types Paper Sizes and Display Screen 79 Loading Paper in the Main Tray The main tray holds up to 150 sheets of paper Note To avoid paper jams do not remove the paper cover while printing is in progress 1 Open the front cover 2 Pull the slide bar forward until it stops ...

Page 76: ...width guides to the edges of the tray 5 Flex the sheets back and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams 6 Load the paper into the tray with the top edge going into the printer and the print side up ...

Page 77: ...es of the paper 8 Push in the length guides and slide bar until they stop Note Depending on the size of the paper first push the slide bar toward the printer until it stops Pinch the length guide and slide it in until it touches the paper edge 9 Place the bypass tray on the main tray then align the tabs with the marks ...

Page 78: ...ing on custom size paper define the custom size in the printer properties before printing Loading Paper in the Bypass Tray The bypass tray holds up to 10 pages of paper Paper loaded in the bypass tray is used before paper loaded in the main tray Note To avoid paper jams do not remove the paper cover while printing is in progress 1 Open the front cover 2 Place the paper cover on the main tray and a...

Page 79: ... and the print side up 6 Adjust the width guides until they touch the edges of the paper 7 If the paper you loaded is different from the paper in the main tray set the correct paper type and size Ensure that you change the paper type and size at the control panel and in your print driver software For details see Setting Paper Types Size and Display Screen on page 79 Note If you are printing on cus...

Page 80: ...play Screen on CAUTION To prevent print quality problems ensure that paper type settings match the paper type loaded in the tray To set the paper size or type for paper in a tray 1 On the printer control panel press the System button 2 To select Tray Settings press the arrow buttons then press OK 3 At Main Tray press OK 4 To select Paper Size Paper Type or Display Screen press the arrow buttons th...

Page 81: ...gate to the list of printers on your computer For Windows XP SP1 and later click Start Settings Printers and Faxes For Windows Vista click Start Control Panel Hardware and Sound Printers For Windows Server 2003 and later click Start Settings Printers For Windows 7 click Start Devices and Printers 2 In the Printers folder right click the name of your print driver and select Printing Preferences 3 M...

Page 82: ...ccess help from any print driver dialog box click Help To select printing options 1 With the desired document or graphic open in your application open the Print dialog box For most software applications click File Print or press CTRL P 2 Select your printer then click Properties to open the print driver dialog box 3 Make selections from the driver tabs as desired beginning with settings in the Pap...

Page 83: ...r or specialty media The Xerox Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these areas Please contact your local representative for details Guidelines for Printing Envelopes Print quality depends on the quality and construction of the envelopes Try another envelope brand if you do not get desired results Maintain constant temperatures and r...

Page 84: ...t side up flaps closed and facing down and the flap side to the right Note To prevent wrinkling on No 10 DL or Monarch envelopes load them with the print side up flaps open and facing away from the printer Note When you load envelopes long edge feed ensure that you specify landscape orientation in the print driver Insert C5 envelopes with the print side up flaps open and facing away from the print...

Page 85: ...red envelope size using the arrow buttons then press OK 9 To return to the Ready screen press Return Printing Envelopes From an Application 1 With the desired document or graphic open in your application open the Print dialog box For most software applications click File Print or press CTRL P 2 Select your printer then click Properties to open the print driver dialog box 3 Make selections from the...

Page 86: ... them 1 Navigate to the list of printers on your computer For Windows XP SP1 and later click Start Settings Printers and Faxes For Windows Vista click Start Control Panel Hardware and Sound Printers For Windows Server 2003 and later click Start Settings Printers For Windows 7 click Start Devices and Printers 2 From the Printers and Faxes window select a printer right click the printer and select P...

Page 87: ...tup Note To use the custom paper size select Page Setup and select the custom size that you created from the Paper Size drop down list Printing on Custom Paper Sizes Note Before printing on a custom paper size use the Custom Paper Sizes feature in printer properties to define the custom size For details see Defining Custom Paper Sizes on page 86 Printing on Custom Paper Size Using Windows 1 Load t...

Page 88: ...nting on Custom Paper Size Using Macintosh 1 Load the custom size paper For details see Loading Paper on page 75 2 In the application click Page Setup 3 From the Paper Size drop down list select the custom paper size 4 Click OK 5 In the application click Print 6 Click OK ...

Page 89: ...ion settings Portrait Landscape Portrait 2 Sided Print Portrait 2 Sided Print Flip on Short Edge Landscape 2 Sided Print Landscape 2 Sided Print Flip on Short Edge Setting Up 2 Sided Printing To set up manual 2 sided printing 1 From the File menu select Print 2 Select the printer from the Select Printer list then click Properties 3 From the Duplex window on the Paper Output tab select Flip on Long...

Page 90: ...aded The odd pages are printed page 1 page 3 and then page 5 1 Load the paper to print the even pages Note Load letterhead into the main tray with the printed side down and the top going into the printer Once the even pages have printed the Error indicator lights and the Ready indicator flashes 2 Remove the printed pages from the output tray and reload them into the main tray without rotating or f...

Page 91: ...om other sources can fail to print properly To print from the USB Flash drive 1 Insert the USB Flash Drive into the USB memory port on the printer 2 To select Print From press the arrow buttons then press the OK button Note If the USB Flash drive was already in the USB memory port press the Print button 3 To select a file press the arrow buttons then press OK 4 Do one of the following To print the...

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Page 93: ...rkCentre 6015 Color Multifunction Printer 93 User Guide This chapter includes Making Copies 94 Adjusting Copying Options 96 Changing the Default Copy Settings 101 Limiting Access to Copying 103 5 Copying ...

Page 94: ...rom the pages then place them face up in the document feeder Insert originals face up with the top of the page entering the feeder first Adjust the paper guides so they fit against the originals 3 On the control panel press the Copy button 4 Using the control panel keypad enter the desired number of copies The number of copies appears on the upper right corner of the display To reset the number of...

Page 95: ... the feeder first Place only loose sheets of paper in the automatic document feeder Adjust the paper guides so that they fit against the originals Insert paper in the automatic document feeder only when ink on the paper is dry Do not load originals above the MAX fill line Document Glass Guidelines The document glass accommodates original sizes up to 216 x 297 mm 8 5 x 11 7 in Use the document glas...

Page 96: ...Settings 98 Image Layout Adjustments 99 Output Adjustments 100 You can adjust numerous options for your copy jobs specify characteristics of the original documents and customize the output For details see Basic Copying on page 94 You can also modify the default settings for many options For details see Selecting Default Copy Settings on page 101 ...

Page 97: ... Mode returns to the default setting after the copy job is complete To modify the default setting see Selecting the Default Copy Settings on page 101 Specifying the Original Size 1 To select Document Size press the arrow buttons then press OK 2 Select the document size 3 Press OK Specifying the Original Document Type The scanner optimizes the appearance of the output based on the contents of the o...

Page 98: ... the arrow buttons then press OK 2 Do one of the following To select a preset image size press the arrow buttons To set the copy size in increments of 1 press the arrow buttons or use the keypad to set the percentage The default setting is 100 3 Press OK Making the Image Lighter or Darker 1 To select Lighten Darken press the arrow buttons then press OK 2 To lighten or darken the image press the ar...

Page 99: ...rinting Multiple Pages per Side You can copy a single page and have it print multiple times onto one or both sides of the paper The printer reduces the pages proportionally to fit To print multiple pages per side 1 To select N Up press the arrow buttons then press OK 2 Select an option Off copies one original image onto one side of a page This is the default setting Auto copies two original pages ...

Page 100: ... Collating Copies You can automatically collate multi page copy jobs For example when making three 1 sided copies of a six page document the copies are printed in this order 1 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 5 6 Uncollated copies print in the following order 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 To select a collating option 1 To select Collated press the arrow buttons then press OK 2 Select an option ...

Page 101: ...stem button 2 To select Default Settings press the arrow buttons then pressOK 3 Select Copy Defaults then press OK 4 To select the option you want to change press the Down Arrow button then press OK 5 Select the desired setting then press OK to confirm the new setting 6 Repeat steps 4 and 5 as needed to change the defaults 7 To return to the Ready screen press Return Changing the Color Mode 1 To s...

Page 102: ...the output Adjusting the setting positively increases the density and darkens the output Examples of low density areas include faces and sky To change the color balance 1 To select Color Balance press the arrow buttons then press OK 2 Select the color you want to adjust then press OK 3 To adjust the density setting from 2 through 2 press the arrow buttons 4 Press OK 5 Select another color and adju...

Page 103: ...s OK If prompted enter the four digit password then press OK 3 Select Secure Settings then press OK 4 Select Service Lock then press OK Note Panel Lock must be enabled before setting the service locks For more information see Changing the Panel Lock Password on page 143 5 Select Copy then press OK 6 Select an option Unlocked turns off the service lock Locked turns on the service lock and turns off...

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Page 105: ...USB Connected Computer 109 Scanning to a Shared Folder on a Network Computer 110 Scanning to an Email Address 113 Scanning to an FTP Server 114 Scanning Images into an Application on a USB Connected Computer 115 Adjusting Scanning Settings 118 Changing the Default Scan Settings 121 Limiting Access to Scanning 125 See also Installation and Setup Overview on page 44 6 Scanning ...

Page 106: ...Document Feeder Guidelines Note Available on WorkCentre 6015N NI Color Multifunction Printer only The automatic document feeder accommodates the following originals Width 148 216 mm 4 1 8 5 in Length 210 355 6 mm 8 3 14 in Weight 60 105 g m 16 28 lb Bond Follow these guidelines when loading originals into the automatic document feeder Load originals face up so that the top of the document enters t...

Page 107: ...sizes up to 216 x 297 mm 8 5 x 11 7 in Use the document glass rather than the automatic document feeder to copy or scan the following types of originals Paper with paper clips or staples attached Paper with wrinkles curls folds tears or notches Coated or carbonless paper or items other than paper such as cloth or metal Envelopes Books ...

Page 108: ...g the arrow buttons Press the Scan button press the arrow buttons to select Scan to USB Memory then press OK 3 Press OK 4 Do one of the following To save the scanned file directly to the USB Flash drive select Save to USB Drive then press OK To save the scanned file to a folder on the USB Flash drive press the arrow buttons to navigate to the folder then press OK 5 At Save to USB Drive or Save to ...

Page 109: ...folder or click Browse to navigate to another folder 3 Press OK 4 Load the original on the document glass or in the automatic document feeder 5 On the printer control panel press the Scan button 6 To select Scan to Computer USB press the arrow buttons then press OK 7 To change any of the options press the arrow buttons to select the option then press OK 8 To begin the scan press the arrow buttons ...

Page 110: ...s or the Address Book Editor pointing the scanner to the computer Note For more information see Connecting the Printer on page 46 Sharing a Folder on a Windows Computer 1 Open Windows Explorer 2 Right click the folder you want to share and select Properties 3 Click the Sharing tab then click Share this folder 4 Click the Permissions button 5 Select the Everyone group and verify that all permission...

Page 111: ...g CentreWare Internet Services 1 At your computer open a Web browser type the IP address of the printer in the address field then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 55 2 Click Address Book 3 Under Network Scan Comp Serv click Computer Server Address Book 4 Click Add next to any empty field and enter the fo...

Page 112: ... computer login password Re enter Password Enter your login password again Port Number Enter the default port number for SMB 139 or select a number from the range provided 6 Click OK The new server appears in the Server pane 7 Click File Save All Scanning to a Folder on a Network Computer 1 On the printer control panel press the Scan button 2 To select Scan to Network press the arrow buttons then ...

Page 113: ...Use the keypad to enter the address Address Book allows you to select an email address from the Address Book Email Group allows you to select a group email address from the Address Book Note When using the Address Book press the arrow buttons to select the address for the desired recipient Press the Forward Arrow button to select TO or BCC When finished selecting addresses press OK 5 To begin the ...

Page 114: ...e original on the document glass or in the automatic document feeder 2 On the printer control panel press the Scan button 3 To select Scan to Network press the arrow buttons then press OK 4 At Scan to press OK 5 To select Server FTP press the arrow buttons then press OK 6 To select the FTP address press the arrow buttons then press OK 7 To begin the scan press the Start button The printer scans th...

Page 115: ...o an Application Notes To use this feature the printer must be connected to the computer with a USB cable Some Windows applications including Office 2007 do not support this feature To import images into an application 1 Open the file in which you want to place the image 2 In the application select the menu item to acquire the image 3 From the Paper Source menu in Windows or from the Scan From men...

Page 116: ...nt Glass Document Feeder 6 To preview the document or select a portion of the document to scan select Preview The printer scans a preview copy of the image 7 To select a portion of the document to scan use the corner points to resize the frame 8 Click Next 9 Type a name for this group of pictures 10 Select a file format BMP TIF JPG PNG 11 Type in a path name or browse to a location for the scanned...

Page 117: ...uments Last used profile Photo Default 5 Select the paper source Document Glass Document Feeder 6 Select Color format 7 Select a file format BMP TIF JPG PNG 8 Select a resolution for the scanned image 9 Use the sliders to adjust Brightness and Contrast 10 To preview the document or select a portion of the document to scan select Preview The printer scans a preview copy of the image 11 To select a ...

Page 118: ... for individual jobs once you select the scan mode You can also change the default values of some settings For details see Changing the Default Scan Settings on page 121 Setting the File Format 1 To select File Format press the arrow buttons then press OK 2 Select a setting 3 Press OK Setting the Color Mode If the original image contains color you can scan the image in color or in black and white ...

Page 119: ...Size 1 To select Document Size press the arrow buttons then press OK 2 Select the document size 3 Press OK Making the Image Lighter or Darker 1 To select Lighten Darken press the arrow buttons then press OK 2 To lighten or darken the image press the arrow buttons to move the slider 3 Press OK Adjusting the Sharpness 1 To select Sharpness press the arrow buttons then press OK 2 Select a sharpness s...

Page 120: ...he Margins 1 To select the margin you want to change press the arrow buttons for Margin Top Bottom Margin Left Right Margin Middle 2 Press OK 3 Adjust the margins from 0 0 2 0 in using the arrow buttons 4 Press OK 5 Repeat the steps for other margins then press the Return button ...

Page 121: ...e 124 The printer uses the default scan settings on all scan jobs unless you change them for an individual job You can modify the default scan settings To change the default scan settings 1 On the printer control panel press the System button 2 To select Default Settings press the arrow buttons then press OK 3 Select Scan Defaults then press OK 4 To select the option that you want to modify press ...

Page 122: ... the size and image quality of the scanned image file Higher scan resolution produces better image quality and a larger file size To set the scan resolution 1 To select Resolution press the arrow buttons then press OK 2 Select an option 3 Press OK Setting the Color Button Sets 1 To select Color Button Set press the arrow buttons then press OK 2 Select B W Button then press OK 3 Select a setting Bl...

Page 123: ...s setting Sharpest Sharper Normal Softer Softest The default setting is Normal 3 Press OK Changing the Auto Exposure Level 1 To select Auto Exposure Level press the arrow buttons then press OK 2 Select an auto exposure setting Off On The default setting is On 3 Press OK Setting the Margins 1 To select the margin you want to change press the arrow buttons for Margin Top Bottom Margin Left Right Mar...

Page 124: ... buttons then press OK 2 Select a setting TIFF V6 TTN2 3 Press OK Setting the Image Compression 1 To select Image Compression press the arrow buttons then press OK 2 Select a setting Higher Normal Lower 3 Press OK Setting the Maximum Email Size 1 To select Max Email Size press the arrow buttons then press OK 2 To set a size from 50 16384 KB press the arrow buttons or use the alphanumeric keypad Th...

Page 125: ...r the four digit password then press OK 4 Select Secure Settings then press OK Note Panel Lock must be enabled before setting the service locks For more information see Changing the Panel Lock Password on page 143 5 Select Service Lock then press OK 6 Select an option Scan to Computer PC Scan Scan to Email Scan to Network Scan to USB Memory 7 Press OK 8 Select an option Unlocked turns off the serv...

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Page 127: ...n Printer 127 User Guide This chapter includes Loading Documents for Faxing 128 Basic Faxing 129 Using the Fax Book 132 Selecting Fax Options for Single Jobs 138 Configuring the Printer for Faxing 140 Managing Fax Functions 141 7 Faxing ...

Page 128: ...utomatic document feeder or the document glass cover then place the original face down in the upper left corner of the document glass Automatic Document Feeder Insert originals face up with the top of the page entering the feeder first Adjust the paper guides so they fit against the originals Note For details see Automatic Document Feeder Guidelines on page 95 ...

Page 129: ...d allows you to enter the fax number manually using the alphanumeric keypad Speed Dial allows you to select a previously programmed speed dial Use the alphanumeric keypad to enter a three digit speed dial number Fax Book allows you to select a number from the Fax Address Book For details see Faxing to an Individual in the Address Book on page 134 Group Dial allows you to send the fax to numerous r...

Page 130: ...nsmits the fax Note If monitor reports are set to print the report shows the fax transmission status For details see Printing Monitor Reports on page 141 See also Using the Fax Address Book on page 132 Managing Fax Functions on page 141 Printing Monitor Reports on page 141 Inserting Pauses in Fax Numbers on page 144 ...

Page 131: ...name once then click Properties or Preferences to open the Fax Properties or Printing Preferences window 3 Select the options for the following Quality Paper Size Image Orientation 4 Click OK 5 To open the Recipient Setting window do one of the following For Windows Vista and Windows 7 click OK For earlier versions of Windows click Print 6 Add recipients to the Recipient List For more information ...

Page 132: ... Guide Using the Fax Book This section includes Faxing to an Individual 133 Faxing to a Group 135 You can create and save fax information for individuals or groups You can select saved names and numbers without re entering them each time you want to send a fax ...

Page 133: ... FAX Address Book 4 In the Directory Listing click the Add button for an entry that is not in use Note The first eight entries in the Address Book correspond to the eight one touch buttons on the left side of the printer control panel 5 Type the name phone number and email address for the individual 6 Click the Save Changes button to create the address The address book is saved in the printer with...

Page 134: ...roup Membership b Select the groups to add this entry to then click Add c Confirm the group members then click OK 7 Click OK 8 Click the File menu then select Save All The address book is saved in the printer with the entries Faxing to an Individual in the Address Book 1 On the printer control panel press the Fax button 2 At Fax to press the Address Book button 3 At All Entries press the OK button...

Page 135: ...rowser type the IP address of the printer in the address field then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 55 2 In CentreWare Internet Services click Address Book 3 Under Address Book in the left navigation pane click FAX Groups 4 In Directory Listing click the Add link of any group that is not in use 5 Type a...

Page 136: ...p 9 Confirm the group members then click OK to save the group 10 Click the File menu then select Save All The address book is saved in the printer with the entries Editing Address Book Fax Groups You can edit address book entries using CentreWare Internet Services or use the Address Book Editor to add or delete individuals from the groups To edit an existing fax group using CentreWare Internet Ser...

Page 137: ...le menu then select Save all The address book is saved in the printer with the entries Faxing to an Address Book Group 1 On the printer control panel press the Fax button 2 At Fax to press the Address Book button 3 To select Group Dial press the arrow buttons then press OK 4 To select the group press the arrow buttons to scroll through the address book list then press OK You can select more than o...

Page 138: ...The default setting is Standard 4 Press OK Making the Image Lighter or Darker 1 On the printer control panel press the Fax button 2 To select Lighten Darken press the arrow buttons then press OK 3 To move the slider to lighten or darken the fax press the arrow buttons The default setting is Normal 4 Press OK Turning OnHook On or Off When you turn on the OnHook option the telephone line is ready to...

Page 139: ...Minutes press the Forward or Back Arrow buttons c To select a number from 0 59 for minutes press the Up or Down Arrow buttons then press OK 5 Press the green Start button The fax is scanned and saved and sent at the time you specified Including a Fax Cover Page 1 On the printer control panel press the Fax button 2 To select Fax Cover Page press the arrow buttons then press OK 3 Select On then pres...

Page 140: ...he arrow buttons then press OK If prompted enter the password then press OK 3 Select Fax Settings then press OK 4 Change the fax settings as desired 5 Press OK For details on the Fax Settings menu items see Fax Settings on page 30 Changing the Default Fax Settings 1 On the printer control panel press the System button 2 To select Default Settings press the arrow buttons then press OK 3 Select Fax ...

Page 141: ... buttons then press OK 6 Select an option Print Always prints a monitor report for every fax This is the default setting Print on Error prints a monitor report when an error occurs with the fax transmission Print Disabled does not print a monitor report 7 Press OK Printing a Monitor Report for a Group Fax 1 On the printer control panel press the System button 2 To select Admin Menu press the arrow...

Page 142: ...he current password then press OK c Enter a new four digit password then press OK The default password is 0000 Printing Secure Faxes When the Secure Receive setting is enabled you must enter a password before faxes can be printed To print all secure faxes 1 On the printer control panel press the Fax button 2 At Secure Receive press OK When prompted enter your four digit password then press OK Limi...

Page 143: ... OK 4 Select Secure Settings then press OK 5 At Panel Lock press OK 6 Select Change Password then press OK 7 Enter a new four digit password then press OK The default password is 0000 Limiting Who Can Send Faxes to the Printer When the Junk Fax Filter setting is On the printer only receives faxes from phone numbers in the address book To turn the Junk Fax Filter on or off 1 On the printer control ...

Page 144: ... buttons then press OK 5 Press OK to print the report Inserting Pauses in Fax Numbers Some fax numbers require one or more pauses during the dialing sequence To insert pauses in a fax number 1 On the printer control panel press the Fax button 2 Select Fax To then press OK 3 To select Keypad press the arrow buttons then press OK 4 Use the alphanumeric keypad to enter the fax number If necessary pre...

Page 145: ... Color Multifunction Printer 145 User Guide This chapter includes Cleaning the Printer 146 Adjustments and Maintenance Procedures 157 Ordering Supplies 160 Managing the Printer 163 Moving the Printer 164 8 Maintenance ...

Page 146: ...ns Use of such cleaners increase the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described in the documentation supplied with your printer WARNING Internal parts of the printer can be hot Use caution when doors...

Page 147: ... 147 User Guide Cleaning the Scanner 1 Slightly dampen a soft lint free cloth with water 2 Lift and open the scanner 3 Remove any paper or other media from the output tray 4 Wipe the area under the scanner until it is clean 5 Lower the scanner and close it ...

Page 148: ...nter User Guide 6 Open the document cover 7 Wipe the surface of the document glass until it is clean and dry Note For best results use Xerox Glass Cleaner to remove marks and streaks 8 Wipe the white underside of the document cover until it is clean and dry ...

Page 149: ...hrough a gap and cause problems Never use cleaning agents other than water or mild detergent Cleaning the Interior After clearing paper jams or replacing a toner cartridge inspect the inside of the printer before closing the printer covers Remove any remaining pieces of paper or debris For details see Clearing Paper Jams on page 173 Remove any dust or stains with a dry clean cloth WARNING Never to...

Page 150: ...ction Printer User Guide Cleaning Inside the Printer 1 Turn off the printer 2 Open the side door 3 Pinch the release tab on the toner cartridge as shown 4 Pull out the toner cartridge Note To avoid spilling toner pull out the toner cartridge slowly ...

Page 151: ...remove toner and debris from the top of the cleaning rod wipe it with a clean lint free cloth 7 Insert the cleaning rod into the hole indicated by the arrow in the middle of the toner cartridge slot Push in the cleaning rod until it stops then pull it out 8 Repeat the procedure for the holes in the other three slots 9 Return the cleaning rod to its original location ...

Page 152: ...ction Printer User Guide 10 Align the black toner cartridge with the rear toner slot Press firmly near the center of the cartridge until it clicks into place 11 Replace the remaining three toner cartridges in the same manner 12 Close the side door ...

Page 153: ...hes lightly dust them off as best as you can If some toner remains on your clothes use cool water not hot to rinse off the toner If toner gets on your skin wash it off with cool water and a mild soap If you get toner in your eyes wash it out immediately with cool water and consult a doctor 1 Turn off the printer 2 Open the side door 3 Pinch the release tab on the toner cartridge as shown 4 Pull ou...

Page 154: ...remove toner and debris from the top of the cleaning rod wipe it with a clean lint free cloth 7 Insert the cleaning rod into the hole indicated by the arrow in the middle of the toner cartridge slot Push in the cleaning rod until it stops then pull it out 8 Repeat the procedure for the holes in the other three slots 9 Return the cleaning rod to its original location ...

Page 155: ...clicks into place 11 Replace the remaining three toner cartridges in the same manner 12 Close the side door Cleaning the Color Toner Density Sensors Note Clean the color toner density CTD sensors when an alert for the CTD sensors appears on the control panel or in PrintingScout Printer Status window 1 Turn off the printer 2 Push down the rear cover release lever and pull open the cover ...

Page 156: ...Maintenance 156 WorkCentre 6015 Color Multifunction Printer User Guide 3 Use a dry cotton swab to clean the color toner density sensors 4 Close the rear cover ...

Page 157: ... Color Registration 1 On the printer control panel press the System button 2 To select Admin Menu press the arrow buttons then press OK 3 Select Maintenance then press OK 4 Select Auto Regi Adjust then press OK 5 Select On then press OK 6 To return to the Ready screen press Return Performing an Automatic Color Registration Adjustment Automatic color registration adjustment occurs every time a new ...

Page 158: ...d or blotchy looking decrease the offset for the paper you are using To adjust the bias transfer roller 1 On the printer control panel press the System button 2 To select Admin Menu press the arrow buttons then press OK 3 Select Maintenance then press OK 4 Select Adjust BTR then press OK 5 Press the arrow buttons to select the paper type for the adjustment then press OK 6 Press the arrow buttons t...

Page 159: ...buttons then press OK 3 Select Maintenance then press OK 4 Select BTR Refresh then press OK 5 Select On then press OK 6 To return to the Ready screen press Return Adjusting the Altitude Use Adjust Altitude to adjust the altitude to match that of the location where the printer is installed If the altitude setting is incorrect it can cause print quality problems To adjust the altitude 1 On the print...

Page 160: ...eliability Xerox Toner is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer When to Order Supplies A warning appears on the control panel when supplies near their replacement time Verify that you have replacements on hand It is important to order these items when the messages first appear to avoid interruptions to your printing An er...

Page 161: ... contact your local Xerox representative WARNING Never throw a toner cartridge into an open flame Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion Replacing a Toner Cartridge When a toner cartridge reaches its usable life span the control panel displays a message PrintingScout displays the toner status in the Printer Status window When a toner cartridge is em...

Page 162: ...Note Do not use this procedure repeatedly for a single toner color Running the procedure repeatedly uses the toner supply more quickly Cleaning the Developer Clean Developer runs the developer motor and stirs the toner in the toner cartridge Use Clean Developer to clean toner from a cartridge just before changing it or to refresh the toner after replacing a toner cartridge To clean the developers ...

Page 163: ...ed on one or two sides A sheet printed on two sides counts as two impressions Printing the System Settings Page 1 On the printer control panel press the System button 2 At Information Pages press OK 3 Select System Settings using the arrow buttons 4 Press OK Viewing the Billing Meters 1 On the printer control panel press the System button 2 Press the arrow buttons to select Billing Meters 3 Press ...

Page 164: ... printer WARNING To prevent electric shock never touch the power plug with wet hands When removing the power cord ensure that you pull the plug and not the cord Pulling the cord can damage it which can lead to fire or electric shock 2 Remove any paper or other media from the output tray If the output tray extension is extended close it 3 Remove the paper from the paper tray Keep the paper wrapped ...

Page 165: ...ray and push it into the printer 5 Push in the length guides and slide bar until they stop 6 Fold up the main tray to cover the paper feed 7 Lift and carry the printer as shown in the illustration Note To find the weight for your printer configuration see Physical Specifications on page 192 ...

Page 166: ...tee The Xerox Warranty Service Agreement or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving When moving the printer do not tilt it more than 10 degrees to the front back left or right Tilting the printer more than 10 degrees can cause toner spillage After moving the printer 1 Reinstall any parts you removed 2 Reconnect the printer to the cables and power c...

Page 167: ...WorkCentre 6015 Color Multifunction Printer 167 User Guide This chapter includes General Troubleshooting 168 Paper Jams 171 Getting Help 187 9 Troubleshooting ...

Page 168: ...l appliance into the outlet and see if it operates properly Try a different outlet The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications Use a power source with the specifications listed in the Electrical Specifications on page 195 CAUTION Plug the three wire cord with grounding prong directly into a grounded AC outlet Printer Resets or Tu...

Page 169: ...urn off the printer confirm that the power cord is plugged in correctly to the printer and the outlet then turn on the printer If the error persists contact your Xerox representative The printer is busy If the Ready Indicator is flashing it is normal A previous print job could be the problem Use PrintingScout to delete all print jobs in the print queue Load the paper in the tray If the Ready Indic...

Page 170: ...room Condensation can form in a printer after it has been sitting in a cold room that is heated quickly Probable Causes Solutions The printer has been sitting in a cold room Allow the printer to operate for several hours at room temperature The relative humidity of the room is too high Reduce the humidity in the room Move the printer to a location where the temperature and relative humidity are wi...

Page 171: ...y Adjusting the paper guides improperly Most jams can be prevented by following a simple set of rules Use only supported paper For details see Supported Paper on page 72 Follow proper paper handling and loading techniques Always use clean undamaged paper Avoid paper that is curled torn moist creased or folded To separate the sheets before loading into the tray fan the paper Observe the paper tray ...

Page 172: ...er touch a labeled area on or near the heat roller in the fuser You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Switch off the printer immediately and wait 20 minutes for the fuser to cool Try to remove the jam after the printer has cooled If the error persists contact your Xerox representative CAUTION Do not attempt to clear any paper j...

Page 173: ...3 Clearing Paper Jams From the Back of the Printer 174 Clearing Paper Jams From the Output Tray 176 Clearing Paper Jams From the Front of the Printer Note To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Remove any paper from the bypass tray 2 Remove the bypass tray 3 Remove any paper jammed at the front of the printer ...

Page 174: ...5 Follow the instructions on the control panel display and in the Printer Status window of PrintingScout Press OK Clearing Paper Jams From the Back of the Printer Note To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Push down on the rear cover release and pull the cover open 2 Lift the levers as shown ...

Page 175: ...nter 175 User Guide 3 Remove any jammed paper from the back of the printer 4 Lower the levers to their original position 5 Close the rear cover 6 Follow the instructions on the control panel display and in the Printer Status window of PrintingScout Press OK ...

Page 176: ...ing Paper Jams From the Output Tray Note To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Push down on the rear cover release and pull the cover open 2 Lift the levers as shown 3 Remove any jammed paper from the back of the printer ...

Page 177: ...orkCentre 6015 Color Multifunction Printer 177 User Guide 4 Lift and open the scanner 5 Remove any paper or other media from the output tray 6 Lower the scanner and close it 7 Lower the levers to their original position ...

Page 178: ...leshooting 178 WorkCentre 6015 Color Multifunction Printer User Guide 8 Close the rear cover 9 Follow the instructions on the control panel display and in the Printer Status window of PrintingScout Press OK ...

Page 179: ...y Xerox approved paper For details see Supported Paper on page 72 Humidity is too high for coated paper Feed paper one sheet at a time Paper Misfeeds Probable Causes Solutions The paper is not correctly positioned in the tray Remove the misfed paper and reposition it properly in the tray Adjust the paper guides in the tray to match the size of the paper The paper tray is too full Remove some of th...

Page 180: ...th the print side up flaps open and facing away from the printer No 10 DL and Monarch envelopes are wrinkling To prevent wrinkling on No 10 DL or Monarch envelopes load them with the print side up flaps open and facing away from the printer Note When you load envelopes long edge feed ensure that you specify landscape orientation in the print driver Paper Jam Message Stays On Probable Causes Soluti...

Page 181: ...nits for many models of equipment are designed to cease functioning at a predetermined point Grayscale images printed with the composite black setting increment the color pages counter because color consumables are used Composite black is the default setting on most printers Controlling Print Quality Various factors can affect the quality of the output of your printer For consistent and optimum pr...

Page 182: ...en folded or wrinkled Paper with cutouts or perforations Stapled paper Envelopes with windows metal clasps side seams or adhesives with release strips Padded envelopes Plastic media Ensure the paper type selected in your print driver matches the paper type on which you are printing If you have the same size paper loaded in more than one of the trays make sure that the proper tray is selected in th...

Page 183: ...Symptom Cause Solution Faded printouts with multiple colors faded The toner cartridges are not Xerox toner cartridges Verify that the toner cartridges meet specifications and replace them if necessary The paper being used is outside the recommended specification range Replace the paper with a recommended size and type and confirm that your control panel and print driver settings are correct For de...

Page 184: ...Vertical black or color streaks or multiple colored streaks or lines Streaks in only one color The toner cartridges are not Xerox toner cartridges Verify that the toner cartridges meet specifications and replace them if necessary For details see Consumables on page 160 There is a problem with the toner cartridge for that color Check the toner cartridge for damage and replace if necessary For assis...

Page 185: ...er causes partial blanks or creased paper Turn on the printer and leave it on for at least one hour to get rid of the condensation For assistance go to the Xerox Support website at www xerox com office WC6015support Vertical blanks The lenses are being blocked Clean the lenses in the inside of the printer For details see Cleaning the LED Lenses on page 152 The printer is worn or damaged For assist...

Page 186: ...hin Compensate for the paper thickness For details see Adjusting Paper Type on page 158 The bias transfer voltage needs to be adjusted for the paper type Adjust the bias transfer roller For details see Adjusting the Bias Transfer Roller on page 158 The fuser needs to be adjusted for the paper type Adjust the fuser For details see Adjusting the Fuser on page 158 Paper curls or frequent jams in the ...

Page 187: ...stalled with your Xerox print driver It automatically checks the printer status when you send a print job If the printer is unable to print a PrintingScout alert appears on your computer screen to let you know that the printer needs attention In the PrintingScout dialog box click the alert to view instructions explaining how to fix the problem Note PrintingScout is a Windows only application Onlin...

Page 188: ...formation for your printer includes online Technical Support Online Support Assistant and driver downloads www xerox com office WC6015support Information Pages Print from the control panel menu Order supplies for your printer www xerox com office WC6015supplies A resource for tools and information including interactive tutorials printing templates helpful tips and customized features to meet your ...

Page 189: ...189 User Guide This appendix includes Printer Configurations and Options 190 Physical Specifications 192 Environmental Specifications 194 Electrical Specifications 195 Performance Specifications 196 Controller Specifications 197 A Specifications ...

Page 190: ...y speed Up to 12 ppm color Up to 15 ppm black and white Up to 12 ppm color Up to 15 ppm black and white Functions Copy scan and print Copy scan print and fax Print resolution 600 x 600 dpi 600 x 600 dpi Paper capacity 150 sheet main tray 10 sheet bypass tray 100 sheet output tray 150 sheet main tray 10 sheet bypass tray 100 sheet output tray 2 Sided Printing Manual only Manual only Maximum copy si...

Page 191: ...olor Multifunction Printer 191 User Guide Feature WorkCentre 6015B Color Multifunction Printer WorkCentre 6015N NI Color Multifunction Printer Scan resolution 600 x 600 dpi 600 x 600 dpi Remote access None CentreWare Internet Services ...

Page 192: ...in 410 mm 16 1 in Depth 389 mm 15 3 in 389 mm 15 3 in Height 318 mm 12 5 in 337 5 mm 13 3 in Weight 14 3 kg 31 5 lb 15 2 kg 33 4 lb Total Space Requirements WorkCentre 6015B Color Multifunction Printer WorkCentre 6015N NI Color Multifunction Printer Width 848 mm 33 4 in 879 mm 34 6 in Depth 936 5 mm 36 9 in 936 5 mm 36 9 in Height 690 5 mm 27 2 in 701 5 mm 27 6 in Clearance Requirements WorkCentre...

Page 193: ...5 Color Multifunction Printer 193 User Guide WorkCentre 6015N NI Color Multifunction Printer WARNING The WorkCentre 6015NI Color Multifunction Printer requires 20 cm 7 9 in separation from the left side of the printer to any people ...

Page 194: ...re 15 28 C 59 82 F Relative Humidity Minimum Maximum Humidity Range 15 85 relative humidity at 28 C 82 F Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 relative humidity defects can occur due to condensation Elevation For optimum performance use the printer at elevations below 3100 m 10 170 ft ...

Page 195: ... Product The WorkCentre 6015 Color Multifunction Printer is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between United States European Union and Japanese governments and the office equipment industry to promote energy eff...

Page 196: ...or Multifunction Printer User Guide Performance Specifications Item Specifications Printer warm up time Power on 25 seconds or less Recovery from sleep mode 25 seconds or less Note Warm up time assumes an ambient temperature of 22ºC 71 6 F ...

Page 197: ... Color Multifunction Printer Standard memory 128 MB RAM 128 MB RAM Flash memory 16 MB NVRAM 16 MB NVRAM Fax memory None 2 MB RAM Interfaces WorkCentre 6015B Color Multifunction Printer WorkCentre 6015N NI Color Multifunction Printer Universal Serial Bus USB 2 0 Universal Serial Bus USB 2 0 Ethernet 10 100 1000Base TX Wireless network connectivity Available on WorkCentre 6015NI Color Multifunction ...

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Page 199: ...WorkCentre 6015 Color Multifunction Printer 199 User Guide This appendix includes Basic Regulations 200 Copy Regulations 202 Fax Regulations 205 Material Safety Data Sheets 209 B Regulatory Information ...

Page 200: ...tion which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an expe...

Page 201: ...rous for the consumer or for the environment To ensure compliance with European Union regulations use shielded interface cables A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox Turkey RoHS Regulation In compliance with Article 7 d we hereby certify it is in compliance with the EEE regulation EEE yönetmeliğine uygundur ...

Page 202: ... as FHA and so on Bonds United States Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds Internal Revenue Stamps If it is necessary to reproduce a legal document on which there is a canceled revenue stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanc...

Page 203: ...ary personnel or by members of the various Federal Departments such as FBI Treasure and so on unless photograph is ordered by the head of such department or bureau Reproducing the following is also prohibited in certain states Automobile Licenses Drivers Licenses Automobile Certificates of Title The preceding list is not all inclusive and no liability is assumed for its completeness or accuracy In...

Page 204: ...ly purports to be a certified copy thereof Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner This list is provided for your convenience and assistance but it is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor Other Countries Copying certain documents may be illegal ...

Page 205: ...o the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It connects to a compatible modular jack that is also compliant See installation instructions for details You can safely connect the printer to the following standard modular jack USOC RJ 11C usi...

Page 206: ...eshooting section of the User Guide If the equipment is causing harm to the telephone network the Telephone Company may request you to disconnect the equipment until the problem is resolved Only a Xerox Service Representative or an authorized Xerox Service provider are authorized to make repairs to the printer This applies at any time during or after the service warranty period If unauthorized rep...

Page 207: ...ropean Economic Area This product provides a user adjustable setting of the country code The country code should be set prior to connecting this product to the network Refer to the customer documentation for the procedure for setting the country code Note Although this product can use either loop disconnect pulse or DTMF tone signaling we recommend that you set it to use DTMF signaling for more re...

Page 208: ...lls can be made from this device during a mains power failure 7 This equipment may not provide for the effective hand over of a call to another device connected to the same line 8 Some parameters required for compliance with Telecom Telepermit requirements are dependent on the equipment computer associated with this device The associated equipment shall be set to operate within the following limit...

Page 209: ...User Guide Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts ...

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Page 211: ...WorkCentre 6015 Color Multifunction Printer 211 User Guide This appendix includes All Countries 212 North America 213 European Union 214 Other Countries 216 C Recycling and Disposal ...

Page 212: ... may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply p...

Page 213: ... equipment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal information contact your local authorities ...

Page 214: ...ed electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge Please ask your retailer for information Professional Business Environment Application of this symbol on your eq...

Page 215: ...andling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation Business Users in the European Union If you wish to discard electrical and electronic e...

Page 216: ...Recycling and Disposal 216 WorkCentre 6015 Color Multifunction Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance ...

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