08/2012
3-12
WorkCentre 5021/5019
IQ14, IQ15
Initial Issue
Image Quality
IQ14 Black Prints RAP
Paper is printed completely black.
Procedure
Check the operating parts of the IIT Carriage for foreign substances and distortion. No distor-
tion or foreign substances are found in the operating parts of the carriage.
Y
N
Remove the foreign substances. If the IIIT Carriage (
PL 1.3
) (
REP 1.3.2
), IIT Carriage
Belt (
PL 1.3
) (
REP 1.3.2
), etc. is deformed, replace it.
Remove the Drum Cartridge (
PL 8.1
) (
REP 8.1.1
) and reinstall it. Turn the power OFF then ON
and print. The problem reoccurs.
Y
N
End
Install the new Drum Cartridge (
PL 8.1
) (
REP 8.1.1
) securely. Turn the power OFF then ON
and print. The problem reoccurs.
Y
N
End
Remove the HVPS (
PL 18.1
) (
REP 18.1.2
) and reinstall it. Turn the power OFF then ON and
print. The problem reoccurs.
Y
N
End
Check the connection of the HVPS
P/J500
and ESS/MCU PWB
P/J402
connectors. The con-
nectors are connected correctly.
Y
N
Connect the connector cable securely.
Check the connection between
J500
-7 and
J402
-8 for open circuit and short circuit. The
connection between
J500
-7 and
J402
-8 is conducting normally with no open circuit and
no short circuit.
Y
N
Repair the open circuit or short circuit.
Check the connection between the ROS Assembly (
PL 2.1
) (
REP 2.1.1
) and the ESS/MCU
PWB (
PL 18.1
) (
REP 18.1.1
) for open circuit and short circuit. The connections between the
ROS
J140
and the ESS/MCU PWB
J410
, as well as between the ROS
J130
and the ESS/
MCU
J410
are conducting normally with no open circuits and no short circuits.
Y
N
Repair the open circuit or short circuit.
Replace the ROS Assembly (
PL 2.1
) (
REP 2.1.1
), followed by the HVPS (
PL 18.1
) (
REP
18.1.2
) and the ESS/MCU PWB (
PL 18.1
) (
REP 18.1.1
).
IQ15 Blank Image RAP
Paper is printed completely white.
Procedure
Check the installation of the ROS Assembly. The ROS Unit is installed correctly.
Y
N
Install the ROS Assembly (
PL 2.1
) (
REP 2.1.1
) correctly.
Check the drum ground contact point for contamination and distortion. The drum ground
contact point is clean and there is no distortion.
Y
N
Clean the drum ground contact point. Correct the distortion.
Remove the Drum Cartridge (
PL 8.1
) (
REP 8.1.1
) and reinstall it. Turn the power OFF then ON
and print. The problem reoccurs.
Y
N
End
Install the new Drum Cartridge (
PL 8.1
) (
REP 8.1.1
) securely. Turn the power OFF then ON
and print. The problem reoccurs.
Y
N
End
Print a page that is entirely black. During the print cycle, turn OFF the power after the feeding
sound is heard. (i.e. forcing to stop the transfer in mid-progress). Check the surface of the
Drum. There is a considerable amount of toner left on the surface of the drum.
Y
N
Check the connection of the
P/J140
,
P/J410
,
P/J160
, and
P/J411
connectors. The
connectors are connected correctly.
Y
N
Connect the connector cable securely.
Check the installation of the ROS Assembly (
PL 2.1
) (
REP 2.1.1
). The ROS Assembly
is installed securely.
Y
N
Install the ROS Assembly (
PL 2.1
) (
REP 2.1.1
) securely.
Measure the voltage between the ESS/MCU PWB (
PL 18.1
) (
REP 18.1.1
)
P410
pin-1
and pin-2. The voltage is +5VDC.
Y
N
Replace the ESS/MCU PWB (
PL 18.1
) (
REP 18.1.1
).
Check the connection between
J140
and
J410
for open circuit and short circuit. The
connection between
J140
and
J410
is conducting normally with no open circuit
and no short circuit.
Y
N
Repair the open circuit or short circuit.
Replace the ROS Assembly (
PL 2.1
) (
REP 2.1.1
), followed by the ESS/MCU PWB (
PL
18.1
) (
REP 18.1.1
).
A
Summary of Contents for WorkCentre 5019
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Page 75: ...08 2012 2 64 WorkCentre 5021 5019 2 2 4 8 Initial Issue Status Indicator RAPs ...
Page 89: ...08 2012 3 14 WorkCentre 5021 5019 IQ15 Initial Issue Image Quality ...
Page 106: ...08 2012 4 4 WorkCentre 5021 5019 4 1 Initial Issue Disassembly Assembly and Adjustment ...
Page 116: ...08 2012 4 14 WorkCentre 5021 5019 REP 1 6 1 Initial Issue Repairs and Adjustments ...
Page 118: ...08 2012 4 16 WorkCentre 5021 5019 REP 2 1 1 Initial Issue Repairs and Adjustments ...
Page 122: ...08 2012 4 20 WorkCentre 5021 5019 REP 4 1 1 Initial Issue Repairs and Adjustments ...
Page 124: ...08 2012 4 22 WorkCentre 5021 5019 REP 6 1 1 Initial Issue Repairs and Adjustments ...
Page 126: ...08 2012 4 24 WorkCentre 5021 5019 REP 7 1 1 Initial Issue Repairs and Adjustments ...
Page 130: ...08 2012 4 28 WorkCentre 5021 5019 REP 8 2 1 REP 8 2 2 Initial Issue Repairs and Adjustments ...
Page 162: ...08 2012 4 60 WorkCentre 5021 5019 REP 19 2 1 Initial Issue Repairs and Adjustments ...
Page 190: ...08 2012 4 88 WorkCentre 5021 5019 ADJ 1 3 2 Initial Issue Repairs and Adjustments ...
Page 192: ...08 2012 4 90 WorkCentre 5021 5019 ADJ 8 1 1 Initial Issue Repairs and Adjustments ...
Page 198: ...08 2012 4 96 WorkCentre 5021 5019 ADJ 18 2 2 Initial Issue Repairs and Adjustments ...
Page 209: ...08 2012 5 6 WorkCentre 5021 5019 5 1 4 5 1 5 Initial Issue Parts List ...
Page 267: ...08 2012 5 64 WorkCentre 5021 5019 99 8 Initial Issue Parts List ...
Page 293: ...08 2012 6 24 WorkCentre 5021 5019 6 1 28 6 1 29 Initial Issue General Procedures ...
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Page 358: ...08 2012 6 89 WorkCentre 5021 5019 6 4 1 3 General Procedures Initial Issue ...
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Page 393: ...08 2012 7 10 WorkCentre 5021 5019 7 1 2 Initial Issue Wiring Data ...
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Page 423: ...08 2012 7 40 WorkCentre 5021 5019 CH2 1 Initial Issue Wiring Data ...
Page 427: ...08 2012 7 44 WorkCentre 5021 5019 CH3 3 Initial Issue Wiring Data ...
Page 429: ...08 2012 7 46 WorkCentre 5021 5019 CH4 1 Initial Issue Wiring Data ...
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