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Xerox WorkCentre 3615 User Manual Download Page 167

Troubleshooting 

 

 

Xerox

®

 WorkCentre

®

 3615 Black and White Multifunction Printer  167 

 

User Guide 

 

4.

 

At the back of the printer, open the tray 2 door, then remove any paper jammed at the back of the 

printer. 

 

 

 

 

5.

 

To reset the interlock switch and clear the paper jam message, open and close the back door. 

 

6.

 

Insert tray 2 into the printer, then push it all the way in. 

 

Note: 

If the tray is extended for legal size paper, the tray protrudes when it is inserted into the 

printer. 

7.

 

If the control panel prompts you, on the screen, verify the paper size and type. 
a.

 

Touch 

Size

, then, for a standard paper size, touch an option. 

b.

 

Touch 

Type

, then, for the paper type, touch an option. 

c.

 

Touch 

OK

. 

 

Summary of Contents for WorkCentre 3615

Page 1: ...tente Deutsch Benutzerhandbuch Español Guía del usuario Português Guia do usuário Nederlands Gebruikershandleiding Svenska Användarhandbok Dansk Betjeningsvejledning Suomi Käyttöopas Norsk Brukerhåndbok Русский Руководство пользователя Čeština Uživatelská příručka Polski Przewodnik użytkownika Magyar Felhasználói útmutató Türkçe Kullanıcı Kılavuzu Ελληνικά Εγχειρίδιο χρήστη ...

Page 2: ...and PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple AppleTalk Bonjour EtherTalk Macintosh Mac OS and TrueType are trademarks of Apple Inc registered in the U S and other countries HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other countries IBM and AIX are trademarks of International Business...

Page 3: ... 20 Front View 20 Rear View 21 Internal Parts 22 Control Panel 23 Energy Saver Mode 25 Exiting Energy Saver Mode 25 Information Pages 26 Configuration Report 26 Printing a Configuration Report 26 Administrative Features 27 CentreWare Internet Services 27 Finding the IP Address of the Printer 27 More Information 29 3 Installation and Setup 31 Installation and Setup Overview 32 Selecting a Location ...

Page 4: ...ed Media 50 Ordering Paper 50 General Paper Loading Guidelines 50 Paper That Can Damage Your Printer 51 Paper Storage Guidelines 51 Supported Paper Types and Weights 52 Supported Standard Paper Sizes 52 Supported Paper Types and Weights for Automatic 2 Sided Printing 53 Supported Standard Paper Sizes for Automatic 2 Sided Printing 53 Supported Custom Paper Sizes 53 Loading Paper 54 Loading Paper i...

Page 5: ...djustments 98 7 Scanning 101 Loading Documents for Scanning 102 Document Glass Guidelines 102 Duplex Automatic Document Feeder Guidelines 103 Scanning to a USB Flash Drive 104 Scanning to a Folder on a USB Connected Windows Computer 105 Scanning to a Folder on a USB Connected Macintosh Computer 106 Scanning to a Shared Folder on a Network Computer 107 Sharing a Folder on a Windows Computer 107 Sha...

Page 6: ... a Secure Fax 125 Polling a Remote Fax Machine 126 Manually Sending Receiving or Polling Using OnHook 127 Manually Sending Receiving or Polling Using OnHook 127 Editing the Fax Address Book 128 Adding or Editing Contacts in the Fax Address Book in CentreWare Internet Services 128 Adding or Editing Groups in the Fax Address Book in CentreWare Internet Services 128 Adding or Editing Contacts in the ...

Page 7: ... History 147 Adjusting the Touchscreen 148 Moving the Printer 148 10 Troubleshooting 151 General Troubleshooting 152 Printer Does Not Turn On 152 Printer Resets or Turns Off Frequently 153 Printer Does Not Print 154 Printing Takes Too Long 155 Document Prints From Wrong Tray 155 Automatic 2 Sided Printing Problems 156 Printer Makes Unusual Noises 156 Paper Tray Does Not Close 156 Condensation Has ...

Page 8: ...lative Humidity 191 Elevation 191 Electrical Specifications 192 Power Supply Voltage and Frequency 192 Power Consumption 192 ENERGY STAR Qualified Product 192 Performance Specifications 193 Print Speed 193 Controller Specifications 194 Memory 194 Interfaces 194 B Regulatory Information 195 Basic Regulations 196 United States FCC Regulations 196 Canada 196 European Union 196 European Union Lot 4 Im...

Page 9: ...ety Data Sheets 207 C Recycling and Disposal 209 All Countries 210 North America 211 European Union 212 Domestic Household Environment 212 Professional Business Environment 212 Collection and Disposal of Equipment and Batteries 213 Battery Symbol Note 213 Battery Removal 213 Other Countries 214 ...

Page 10: ......

Page 11: ...ional Safety 14 Maintenance Safety 16 Printer Symbols 17 Environmental Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your Xerox printer 1 Safety ...

Page 12: ... user installable options there are no parts that you can maintain or service behind these covers The following are hazards to your safety The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to water The printer emits smoke or the surface is unusually hot The printer emits unusual noise or odors The printer causes a circuit breaker fuse or other safety dev...

Page 13: ...ower cord The power cord is attached to the printer as a plug in device on the back of the printer If it is necessary to disconnect all electrical power from the printer disconnect the power cord from the electrical outlet Emergency Turn Off If any of the following conditions occur turn off the printer immediately and disconnect the power cord from the electrical outlet Contact an authorized Xerox...

Page 14: ... the printer in a well ventilated room For more information in the United States and Canada go to www xerox com environment In other markets please contact your local Xerox representative or go to www xerox com environment_europe Printer Location Place the printer on a level solid non vibrating surface with adequate strength to hold its weight To find the weight for your printer configuration see ...

Page 15: ...or toner containers into an open flame When handling cartridges for example toner and such avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble the cartridge which can increase the risk of skin or eye contact CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and Total Satisfaction Guarantee do not cover da...

Page 16: ...mpt any maintenance procedure that is not specifically described in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa ...

Page 17: ... order to avoid damage to the property Hot surface on or in the printer Use caution to avoid personal injury Do not burn the item Do not expose the imaging unit to light for more than 10 minutes Do not expose the imaging unit to direct sunlight Do not touch the part or area of the printer Warning Wait for the printer to cool for the specified time before touching the fuser This item can be recycle...

Page 18: ... Environment Health and Safety in relation to this Xerox product and supplies contact the following customer help lines United States 1 800 828 6571 Canada 1 800 828 6571 Europe 44 1707 353 434 For product safety information in the United States go to www xerox com environment For product safety information in Europe go to www xerox com environment_europe ...

Page 19: ...kCentre 3615 Black and White Multifunction Printer 19 User Guide This chapter includes Parts of the Printer 20 Energy Saver Mode 25 Information Pages 26 Administrative Features 27 More Information 29 2 Features ...

Page 20: ... the Printer This section includes Front View 20 Rear View 21 Internal Parts 22 Control Panel 23 Front View 1 Tray 1 2 Bypass Tray 3 Front Door 4 USB Memory Port 5 Control Panel 6 Duplex Automatic Document Feeder 7 Output Tray 8 Output Tray Paper Stop i 9 Front Door Handle 10 Tray 2 optional ...

Page 21: ...on Printer 21 User Guide Rear View 1 Phone Connector 2 Fax Line Connector 3 Wireless Network Adapter Port 4 USB Port 5 Ethernet Connector 6 Rear Door 7 Duplex Unit 8 Transfer Roller 9 Fuser 10 Control Board 11 Power Switch 12 Left Side Door 13 Power Connector ...

Page 22: ...ntre 3615 Black and White Multifunction Printer User Guide Internal Parts 1 Output Tray Paper Stop 2 Front Door 3 Smart Kit Drum Cartridge 4 Toner Cartridge 5 Duplex Automatic Document Feeder 6 Document Cover 7 Document Glass ...

Page 23: ...Fax Jobs available in Job Status on the touch screen 3 Services Home button invokes the Services home menu for access to printer features such as copy scan and fax 4 Touch Screen displays information and provides access to printer functions 5 Alphanumeric Keypad enters alphanumeric information 6 Clear All clears previous and changed settings for the current selection 7 Power Saver enters and exits...

Page 24: ...orkCentre 3615 Black and White Multifunction Printer User Guide 12 Clear clears a number field or clears the last number of a numeric entry 13 Redial Pause recalls the last fax number used or inserts pauses in fax numbers ...

Page 25: ...t the time the printer spends idle in ready mode before the printer transitions to a lower power level Exiting Energy Saver Mode The printer automatically cancels Energy Saver mode when it receives data from a connected computer To exit Energy Saver mode manually press the Power Saver button on the control panel ...

Page 26: ...Report The Configuration Report lists printer information such as default settings installed options network settings including IP address and font settings Use the information on this page to help you configure network settings for your printer and to view page counts and system settings Printing a Configuration Report 1 At the printer control panel press the Machine Status button 2 Touch Informa...

Page 27: ...r open a Web browser in the address field type the IP address of the printer then press Enter or Return Finding the IP Address of the Printer You can view the IP address of your printer on the control panel or on the Configuration Report Viewing the IP Address at the Control Panel If Display Network Settings is set to Show IPv4 Address the address appears in the top left corner of the touch screen...

Page 28: ...IP Address on the Configuration Report 1 At the printer control panel press the Machine Status button 2 Touch Information Pages 3 Touch Configuration then touch Print IPv4 and IPv6 address information is located in the Network Setup section of the Configuration Report under TCP IPv4 and TCP IPv6 ...

Page 29: ...Assistant and driver downloads www xerox com office WC3615support Information Pages Print from the control panel or from CentreWare Internet Services click Status Information Pages CentreWare Internet Services documentation In CentreWare Internet Services click Help Order supplies for your printer www xerox com office WC3615supplies A resource for tools and information including interactive tutori...

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Page 31: ...ocation for the Printer 33 Connecting the Printer 34 Configuring Network Settings 40 Enabling the Printer for Scanning 41 Installing the Software 42 Installing the Printer as a Web Service on Devices 47 See also Installation Guide packaged with your printer Online Support Assistant at www xerox com office WC3615support 3 Installation and Setup ...

Page 32: ...g requirements vary for the different connection methods Routers network hubs network switches modems Ethernet cables and USB cables are not included with your printer and must be purchased separately Xerox recommends an Ethernet connection because it is typically faster than a USB connection and it provides access to CentreWare Internet Services Note If the Software and Documentation disc is not ...

Page 33: ...sation inside the printer directly interfering with image transfer 2 Place the printer on a level solid non vibrating surface with adequate strength for the weight of the printer The printer must be horizontal with all four feet in solid contact with the surface To find the weight for your printer configuration see Physical Specifications on page 188 After positioning the printer you are ready to ...

Page 34: ... If your computer is connected to an office network or home network use an Ethernet cable to connect the printer to the network You cannot connect the printer directly to the computer It must be connected through a router or hub An Ethernet network can be used for one or more computers and supports many printers and systems simultaneously Ethernet connection is typically faster than USB and allows...

Page 35: ...ddress of the printer For details see the System Administrator Guide at www xerox com office WC3615docs Finding the IP Address of the Printer To install the print drivers for a network connected printer you need the IP address of your printer You also need the IP address to access the settings of your printer through CentreWare Internet Services You can view the IP address of your printer from the...

Page 36: ...ss networking is available only on printers with the optional Wireless Network Adapter installed Installing the Wireless Network Adapter The optional wireless network adapter plugs in to the back of the control board After the adapter is installed and wireless networking is enabled and configured the adapter is able to connect to a wireless network To install the wireless network adapter 1 Turn of...

Page 37: ...k cable is detected it is enabled and the wireless network adapter is disabled 5 Turn on the printer 6 In the Admin Menu configure the Wi Fi settings For details see the System Administrator Guide at www xerox com office WC3615docs Note For details on configuring the Wi Fi settings refer to the System Administrator Guide Removing the Wireless Network Adapter 1 Turn off the printer 2 Unscrew the th...

Page 38: ...ls out easily Pulling on the adapter can damage it 5 Close the left door then on the back of the door screw in the thumbscrew 6 Connect the printer to your computer with a USB cable or through the network using an Ethernet cable 7 Turn on the printer Resetting Wireless Settings If the printer was previously installed in a wireless network environment it could retain setup and configuration informa...

Page 39: ...Ensure that the printer is turned off 2 Connect a standard RJ11 cable No 26 American Wire Gauge AWG or larger to the Line port on the back of the printer 3 Connect the other end of the RJ11 cable to an operating telephone line 4 Enable and configure the Fax functions For details see Configuring Fax Settings from the Control Panel ...

Page 40: ... to communicate with a network printer For Macintosh OS X systems TCP IP is preferred Unlike TCP IP however Bonjour does not require printers or computers to have IP addresses With TCP IP protocols each printer and computer must have a unique IP address Many networks and cable and DSL routers have a Dynamic Host Configuration Protocol DHCP server A DHCP server automatically assigns an IP address t...

Page 41: ... Internet Services For details see CentreWare Internet Services on page 27 If the printer is connected with a USB cable you can scan to a folder on your computer or scan into an application First you must install the scan drivers and the Express Scan Manager utility Note If your printer is connected using the USB cable you cannot scan to an email address or a network location such as a shared fold...

Page 42: ...P address see Finding the IP Address of Your Printer on page 27 If the Software and Documentation disc is not available download the latest drivers from www xerox com office WC3615drivers Operating System Requirements Windows XP SP3 Windows Vista Windows 7 Windows 8 Windows Server 2003 Windows Server 2008 Windows Server 2008 R2 and Windows Server 2012 Macintosh OS X version 10 5 10 6 10 7 and 10 8...

Page 43: ...window for any option you do not want to install clear the check box 12 Click Install 13 At the InstallShield Wizard click Yes to restart your computer then click Finish 14 At the Product Registration screen select your country from the list then click Next Complete the registration form then submit it Installing the Print Drivers for a Windows USB Printer 1 Insert the Software and Documentation d...

Page 44: ... for the installation files then click Install 8 Enter your password then click OK 9 Select your printer in the list of discovered printers then click Continue 10 If your printer does not appear in the list of discovered printers a Click the Network Printer Icon b Type the IP address of your printer then click Continue c Select your printer in the list of discovered printers then click Continue 11...

Page 45: ...nstallations click Continue Installing 10 To restart click Log Out Installing Drivers and Utilities for UNIX and Linux Xerox Services for UNIX Systems is a two part installation process It requires the installation of a Xerox Services for UNIX Systems code package and a printer support package The Xerox Services for UNIX Systems code package must be installed before installing the printer support ...

Page 46: ... instructions Notes To load Linux print drivers perform the preceding procedures but select Linux as the operating system Select Xerox Services for Linux Systems driver or the Linux CUPS Printing Package You can also use the CUPS driver included in the Linux package Supported Linux drivers are available at www xerox com office WC3615drivers For details about UNIX and Linux drivers see the System A...

Page 47: ...printer you want to use does not appear in the list click the Cancel button Add the WSD printer manually using the Add Printer Wizard 4 Click Close To install a WSD printer using the Add Printer Wizard 1 At your computer click Start then select Devices and Printers 2 To launch the Add Printer Wizard click Add a Printer 3 Click Add a network wireless or Bluetooth printer 4 In the list of available ...

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Page 49: ...WorkCentre 3615 Black and White Multifunction Printer 49 User Guide This chapter includes Supported Paper 50 Loading Paper 54 Loading Paper in the Bypass Tray 65 Printing on Special Paper 68 4 Paper and Media ...

Page 50: ...e guidelines in this section For best results use Xerox paper and media recommended for your printer Recommended Media A list of paper and media recommended for your printer is available at www xerox com paper Recommended Media List United States www xerox com europaper Recommended Media List Europe Ordering Paper To order paper or other media contact your local reseller or visit www xerox com off...

Page 51: ...tative for details Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet and visible light Ultraviolet light from the sun and fluorescent bulbs is particularly damaging to paper Reduce the exposure of paper to strong lights for long periods of t...

Page 52: ...ay only Envelope Supported Standard Paper Sizes Tray European Standard Sizes North American Standard Sizes All Trays A4 210 x 297 mm 8 3 x 11 7 in B5 176 x 250 mm 6 9 x 9 8 in A5 148 x 210 mm 5 8 x 8 3 in Legal 216 x 356 mm 8 5 x 14 in Oficio 216 x 343 mm 8 5 x 13 5 in Folio 216 x 330 mm 8 5 x 13 in Letter 216 x 279 mm 8 5 x 11 in Executive 184 x 267 mm 7 25 x 10 5 in Bypass Tray C5 envelope 162 x...

Page 53: ...ed Printing European Standard Sizes North American Standard Sizes A4 210 x 297 mm 8 3 x 11 7 in B5 176 x 250 mm 6 9 x 9 8 in A5 148 x 210 mm 5 8 x 8 3 in Legal 216 x 356 mm 8 5 x 14 in Oficio 216 x 343 mm 8 5 x 13 5 in Folio 216 x 330 mm 8 5 x 13 in Letter 216 x 279 mm 8 5 x 11 in Executive 184 x 267 mm 7 25 x 10 5 in Supported Custom Paper Sizes Bypass Tray Width 76 2 215 9 mm 3 8 5 in Length 127...

Page 54: ... 54 Loading Small Paper Sizes in the Bypass Tray 57 Configuring Trays 1 4 for the Paper Length 59 Loading Paper in Trays 1 4 61 Configuring Tray Behavior 63 Loading Paper in the Bypass Tray 1 Open the bypass tray If the bypass tray is loaded with paper already remove any paper that is a different size or type 2 Move the width guides to the edges of the tray ...

Page 55: ...sibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 4 Load the paper in the tray Load hole punched paper with the holes to the left For 1 sided printing load letterhead or pre printed face up with the top edge going into the printer Note Letterhead Duplex Mode allows 1 sided print jobs to be loaded in the same orientation as 2 sided...

Page 56: ...ecify the settings on the printer control panel for Use Driver Settings for Print Job clear the check box a Touch Size then for a standard paper size touch an option b Touch Type then for the paper type touch an option c Touch OK 8 Verify or set the paper size and type a At the printer control panel press the Machine Status button b Touch Tools Tray Management Tray Settings c Touch the desired tra...

Page 57: ...Bypass Tray To simplify loading paper in the bypass tray remove the tray from the printer 1 Open the bypass tray 2 To remove the bypass tray from the printer pull the tray straight out of the printer 3 If the bypass tray is loaded with paper already remove any paper that is a different size or type Then raise the paper stop ...

Page 58: ...tack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 6 Load the paper in the tray Note Do not load paper above the maximum fill line Overfilling the tray can cause the printer to jam 7 Adjust the width guides until they touch the ed...

Page 59: ...r size and type a At the printer control panel press the Machine Status button b Touch Tools Tray Management Tray Settings c Touch the desired tray Note When you select the bypass tray the check box for Use Driver Settings for Print Job is set by default To change the setting clear the check box d Touch Size then touch an option as needed e Touch Type then touch an option as needed For instruction...

Page 60: ...ith the other hand at the front of the tray press the release latch and pull the ends outward until they latch 4 To protect the paper place the paper cover over the extended section of the paper tray 5 To compress the tray for shorter paper with one hand hold the back of the tray With the other hand at the front of the tray press the release latch then push the ends inward until they latch 6 Load ...

Page 61: ...aper length and width guides as illustrated 4 Flex the sheets back and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams 5 Load paper into the tray with the print side face up Load hole punched paper with the holes to the left For 1 sided printing load letterhead face up with the t...

Page 62: ...the tray does not go in all the way ensure that the paper lift plate at the back of the tray is locked down If the tray is extended for legal size paper the tray protrudes when it is inserted into the printer 9 If the control panel prompts you on the screen verify the paper size and type 10 To specify the settings on the printer control panel for Use Driver Settings for Print Job clear the check b...

Page 63: ...ne Tray Priority also determines how the printer selects another tray when a paper tray runs out in the middle of a job Priority 1 indicates that the tray is set to the highest priority Tray Mode allows you to have the control panel or the print driver specify the bypass tray mode To set the Display Tray Prompt mode 1 At the printer control panel press the Machine Status button 2 Touch Tools Tray ...

Page 64: ...ntrol panel press the Machine Status button 2 Touch Tools Tray Management Tray Settings 3 Touch Bypass Tray To specify the settings in the print driver for Use Driver Settings for Print Job select the check box To specify the settings on the printer control panel for Use Driver Settings for Print Job clear the check box 4 Touch OK ...

Page 65: ... remove any paper that is a different size or type 2 Move the width guides to the edges of the tray 3 Flex the sheets back and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it ...

Page 66: ...nted face up with the top edge going into the printer Note Letterhead Duplex Mode allows 1 sided print jobs to be loaded in the same orientation as 2 sided print jobs For details see Enabling Letterhead Duplex Mode on page 82 For 2 sided printing load letterhead and pre printed face down with the top edge facing you Note Do not load paper above the maximum fill line Overfilling the tray can cause ...

Page 67: ...heck box a Touch Size then for a standard paper size touch an option b Touch Type then for the paper type touch an option c Touch OK 8 Verify or set the paper size and type a At the printer control panel press the Machine Status button b Touch Tools Tray Management Tray Settings c Touch the desired tray Note When you select the bypass tray the check box for Use Driver Settings for Print Job is set...

Page 68: ...on of the envelopes Try another envelope brand if you do not get desired results Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality and cause wrinkling Excessive moisture can cause the envelopes to seal before or during printing Remove air bubbles from the envelopes before loading them i...

Page 69: ...er 69 User Guide Loading Envelopes in the Bypass Tray 1 Open the bypass tray 2 Move the width guides to the edges of the tray Note If you do not load envelopes in the bypass tray right after they have been removed from the packaging they can bulge Flatten them to avoid jams ...

Page 70: ...h the short edge going into the printer flaps down and flaps to the right For C5 envelopes do one of the following Insert envelopes with the print side up flaps open and down and the bottom of the envelope going into the printer Insert envelopes with the print side up flaps closed and down and flaps going into the printer For Monarch or DL envelopes do one of the following ...

Page 71: ...printer flaps down and flaps to the right Insert envelopes with the print side up flaps open and down and the bottom of the envelope going into the printer Insert envelopes with the print side up flaps closed and down and flaps going into the printer Note To have envelopes print correctly when you load envelopes with the flaps open in the print driver select Portrait Landscape or Rotated Landscape...

Page 72: ...f labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Storing them in extreme conditions can cause print quality problems or cause them to jam in the printer Rotate stock frequently Long periods of storage in extreme conditions can cause labels to curl and jam in the printer In the print driver software select ...

Page 73: ...inal wrapper and leave the packages in the shipping carton until ready to use Remove all other paper from the tray before loading glossy cardstock Load only the amount of glossy cardstock you are planning to use Do not leave glossy cardstock in the tray when you are finished printing Replace unused cardstock in the original wrapper and seal Rotate stock frequently Long periods of storage in extrem...

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Page 75: ...rox WorkCentre 3615 Black and White Multifunction Printer 75 User Guide This chapter includes Printing Overview 76 Selecting Printing Options 77 Printing Features 80 Using Custom Paper Sizes 88 5 Printing ...

Page 76: ... 2 Load paper in the appropriate tray 3 At the printer control panel specify the size and type 4 In your software application access the print settings For most software applications press CTRL P for Windows or CMD P for Macintosh 5 Select your printer from the list 6 To access the print driver settings for Windows select Properties or Preferences For Macintosh select Xerox Features Note The title...

Page 77: ...pplication and the computer do not save the settings after the application is closed Print Driver Help Xerox print driver software Help information is available from the Printing Preferences window Click the Help button in the bottom left corner of the Printing Preferences window to see the Help Information about Printing Preferences appears in the Help window From there you can select by topic or...

Page 78: ...lication before sending the job to the printer For example if you want to use the Enhanced print quality mode when printing a particular document select Enhanced in Printing Preferences before printing the job 1 With the document open in your software application access the print settings For most software applications click File Print or press CTRL P for Windows 2 Select your printer and click th...

Page 79: ...the drop down lists 5 Click Print to send the job to the printer Saving a Set of Commonly Used Printing Options for Macintosh You can define and save a set of options so that you can apply them to future print jobs To save a set of printing options 1 With the document open in your application click File Print 2 Select your printer from the Printers list 3 Select the desired printing options from t...

Page 80: ... supports Automatic 2 Sided Printing the options are specified in the print driver The print driver uses the settings for portrait or landscape orientation from the application for printing the document Note Ensure that the paper size and weight are supported For details see Supported Paper Sizes and Weights for Automatic 2 Sided Printing on page 53 Setting Up 1 Sided Printing To set 1 sided print...

Page 81: ...sparencies envelopes labels or other media that cannot be printed on both sides 2 Sided Print prints the job on both sides of the paper to allow binding on the long edge of the paper The following illustrations show the result for documents with portrait and landscape orientations respectively 2 Sided Print Flip on Short Edge prints on both sides of the paper The images print to allow binding on t...

Page 82: ...to use based on the document size and paper type that you specify You can also select a specific tray loaded with the desired paper Enabling Letterhead 2 Sided Mode Letterhead Duplex Mode allows you to load 1 sided print jobs in the same orientation as 2 sided print jobs Enabling this feature allows you to print 1 sided or 2 sided print jobs from the same tray without switching paper orientation T...

Page 83: ...g The driver automatically reduces each page image and prints four page images per sheet of paper two page images on each side The pages are printed in the correct order so that you can fold and staple the pages to create the booklet When you print booklets using the Windows PostScript or Macintosh driver you can specify the gutter and creep Gutter specifies the horizontal distance in points betwe...

Page 84: ...an also manage watermarks from this menu 4 Under Text select an option Text Enter the text in the field then specify the font Time Stamp Specify the date and time options then specify the font Picture To locate the picture click the Browse icon 5 Specify the scaling angle and position of the watermark Select the scaling option that specifies the size of the picture in relation to the original imag...

Page 85: ... the original size is larger than the output size the page image is cropped If the original size is smaller than the output size extra space appears around the page image Manually Scale scales the document by the amount entered in the percentage box below the preview image Printing Mirror Images If the PostScript driver is installed you can print pages as a mirror image Images mirror left to right...

Page 86: ... Type Note Special job types stored on the RAM disk on the printer are removed when the printer powers off To store the special job types permanently install the Device Memory option on the printer Saved Job Saved jobs are documents sent to the printer and stored there for future use Saved jobs appear in the Print From menu in Services Home Note If you select a picture as a watermark specify the l...

Page 87: ...trol panel To release a Secure Print job for printing 1 If the control panel is dark press the Power Saver button 2 At the printer control panel press the Job Status button 3 Touch Secure Jobs then touch the user name or folder name for the secure job 4 Enter the passcode number that you assigned to the print job using the keypad 5 Touch OK 6 Touch the name of the desired print job 7 Touch Quantit...

Page 88: ...ze as the paper in the tray Setting the wrong size can cause a printer error Print driver settings override control panel settings when you print using the print driver software on your computer Creating and Saving Custom Paper Sizes You can print custom size paper from any paper tray Custom size paper settings are saved in the print driver and are available for you to select in all your applicati...

Page 89: ...properties to define the custom size For details see Defining Custom Paper Sizes on page 88 Printing on Custom Paper Size Using Windows 1 Load the custom size paper in the tray For details see Loading Paper on page 54 2 In the application click File Print and select your printer 3 In the Print dialog box click Properties 4 On the Printing Options tab to select the desired custom size use the Paper...

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Page 91: ...Xerox WorkCentre 3615 Black and White Multifunction Printer 91 User Guide This chapter includes Making Copies 92 Adjusting Copying Options 95 6 Copying ...

Page 92: ...for multiple or single pages Remove any staples and paper clips from the pages then place the pages face up in the duplex automatic document feeder Insert originals face up with the top of the page entering the feeder first Adjust the paper guides so they fit against the originals 3 At the control panel touch Copy 4 Using the control panel keypad enter the desired number of copies The number of co...

Page 93: ...me location on the document glass The printer stores both sides and prints them side by side on the paper To copy an ID card 1 At the printer control panel press the Services Home button 2 Touch ID Card Copy 3 For side 1 under the ID Card Copy tab verify the paper supply lightness darkness sharpness and auto suppression background settings Change the settings as needed 4 Lift the document cover 5 ...

Page 94: ...uments 50 125 g m 2 sided documents 60 125 g m Follow these guidelines when loading originals into the duplex automatic document feeder Load originals face up so that the top of the document enters the feeder first Place only loose sheets of paper in the duplex automatic document feeder Adjust the paper guides so that they fit against the originals Insert paper in the duplex automatic document fee...

Page 95: ...s Basic Settings 96 Image Quality Settings 97 Output Adjustments 98 You can adjust numerous options for your copy jobs specify characteristics of the original documents and customize the output For details see Basic Copying You can also modify the default settings for many options For details see Selecting Default Copy Settings ...

Page 96: ...the Copy tab touch Paper Supply 4 Touch a paper tray 5 Touch OK Making the Image Lighter or Darker 1 At the printer control panel press the Services Home button 2 Touch Copy 3 Under the Copy tab touch Lighten Darken 4 To lighten or darken the image touch the buttons to move the slider 5 Touch OK Setting 2 Sided Copying 1 At the printer control panel press the Services Home button 2 Touch Copy 3 Un...

Page 97: ...default setting Text for black and white or colored text Photo for photographs 6 Touch OK Adjusting the Sharpness 1 At the printer control panel press the Services Home button 2 Touch Copy 3 Touch the Quality tab 4 Touch Sharpness then select an option 5 Touch OK Auto Background Suppression When copying originals printed on thin paper text or images printed on one side of the paper can be seen on ...

Page 98: ...tion only for originals placed in the duplex automatic document feeder Originals placed on the document glass are not collated This is the default setting Collated turns on collation for all copies made regardless of where the originals are placed Uncollated turns off collation 6 Touch OK Reducing or Enlarging the Image You can reduce the image to as little as 25 of its original size or enlarge it...

Page 99: ... copies one original image onto one side of a page This is the default setting Auto copies two original pages reduces the images and prints them onto one side of a page Manual reduces the two original images as specified in Reduce Enlarge and prints them onto one side of a page 6 Touch OK Adjusting the Edge Erase 1 At the printer control panel press the Services Home button 2 Touch Copy 3 Touch th...

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Page 101: ... a USB Connected Windows Computer 105 Scanning to a Folder on a USB Connected Macintosh Computer 106 Scanning to a Shared Folder on a Network Computer 107 Scanning to an Email Address 110 Scanning to Web Services on Devices 111 Scanning Images into an Application on a USB Connected Computer 112 Adjusting Scanning Settings 114 See also Installation and Setup Overview on page 32 7 Scanning ...

Page 102: ...originals face up with the top of the page entering the feeder first Adjust the paper guides so they fit against the originals Document Glass Guidelines The document glass accommodates original sizes up to 216 x 356 mm 8 5 x 14 in Use the document glass rather than the duplex automatic document feeder to copy or scan the following types of originals Paper with paper clips or staples attached Paper...

Page 103: ...cuments 50 125 g m 2 sided documents 60 125 g m Follow these guidelines when loading originals into the duplex automatic document feeder Load originals face up so that the top of the document enters the feeder first Place only loose sheets of paper in the duplex automatic document feeder Adjust the paper guides so that they fit against the originals Insert paper in the duplex automatic document fe...

Page 104: ...iate buttons For details see Adjusting Scanning Settings on page 114 5 To change folder and file options touch Options 6 To create a folder for the scanned file touch Create Folder On OK 7 To add a prefix or suffix to the file title touch File Name To have the printer name the file automatically touch Auto To add a prefix to the file name touch Prefix touch Enter Text type the prefix name then tou...

Page 105: ...ck Express Scan Manager 3 To accept the default Destination Path folder click OK To navigate to another folder click Browse 4 Click OK 5 Load the original on the document glass or in the duplex automatic document feeder 6 On the printer control panel touch Scan to 7 Touch PC 8 Change scan settings as needed 9 To begin the scan press the Start button The printer scans your documents to the output d...

Page 106: ...ess Scan Manager 3 To accept the default Destination Path folder click OK To navigate to another folder click Browse 4 Click OK 5 Load the original on the document glass or in the duplex automatic document feeder 6 On the printer control panel touch Scan to 7 Touch PC 8 Change scan settings as needed 9 To begin the scan press the Start button The printer scans your documents to the output destinat...

Page 107: ... using the printer as a scanner on a network you must 1 Create a shared folder on your computer hard drive 2 Create an address using CentreWare Internet Services or the Address Book Editor pointing the scanner to the computer Note For more information see Connecting the Printer on page 34 Sharing a Folder on a Windows Computer 1 Open Windows Explorer 2 Right click the folder you want to share then...

Page 108: ...puter open a Web browser in the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 27 2 Click Address Book 3 Under Network Scan Comp Serv click Computer Server Address Book 4 Next to any empty field click Add 5 Enter the name to display in the address book 6 For Server...

Page 109: ...Load the original on the document glass or in the duplex automatic document feeder 2 On the printer control panel touch Scan to 3 Touch Network 4 Touch the address book entry 5 Touch OK 6 To change scan settings touch the appropriate buttons For details see Adjusting Scanning Settings on page 114 7 To change folder and file options touch Options 8 To create a folder for the scanned file touch Crea...

Page 110: ...ows you to select an email address or a distribution list from the Address Book 4 Touch OK 5 To change scan settings touch the appropriate buttons For details see Adjusting Scanning Settings on page 114 6 To change folder and file options touch Options 7 To add a prefix or suffix to the file title touch File Name To have the printer name the file automatically touch Auto To add a prefix to the fil...

Page 111: ...Installing the Printer as a Web Service on Devices To scan to WSD 1 Load the original on the document glass or in the duplex automatic document feeder 2 On the printer control panel touch Scan to 3 Touch WSD 4 To select a destination touch the computer address 5 To select the scan type touch the Event field then touch the scan type 6 To begin the scan press Start 7 At the computer WSD Scan Device ...

Page 112: ...image 2 In the file select the insertion point for the image 3 From the Windows toolbar click Image Picture From Scanner or Camera 4 From the Insert Image from Camera or Scanner window select your device 5 Click Custom Insert 6 From the Basic Scanning tab for Scan From select an option 7 To change any of the scanning settings select them as needed 8 To adjust crop lines select Preview as needed 9 ...

Page 113: ...ns window select Nothing 15 Click Next 16 To view the scanned image click the folder link in the window 17 Click Finish The image is stored in the folder and ready for use in your applications Scanning an Image Using Windows Vista or Windows 7 1 On your computer select Start All Programs Windows Fax and Scan 2 Click New Scan 3 If prompted select Xerox ProdID then click OK 4 Select the scan setting...

Page 114: ...f some settings For details see Changing the Default Scan Settings Setting the Output Color If the original image contains color you can scan the image in color or in black and white Selecting black and white significantly reduces the file size of the scanned images To set the output color 1 At the printer control panel press the Services Home button 2 Touch Scan To then select an option 3 Under t...

Page 115: ...ch 2 Sided 5 To rotate the image on side 2 by 180 degrees touch Rotate Side 2 6 Touch OK Setting the File Format 1 At the printer control panel press the Services Home button 2 Touch Scan To then select an option 3 Under the Scan to PC tab touch File Format 4 Touch a setting 5 Touch OK Making the Image Lighter or Darker 1 At the printer control panel press the Services Home button 2 Touch Scan To ...

Page 116: ...he printer control panel press the Services Home button 2 Touch Scan To then select an option 3 Touch the Options tab 4 Touch Original Size then select a document size 5 Touch OK Erasing Edges You can erase content from the edges of your scans by specifying the amount to erase on the right left top and bottom edges To use Erasing Edges 1 At the printer control panel press the Services Home button ...

Page 117: ...ing 118 Loading Documents for Faxing 119 Sending a Fax from the Printer 120 Sending a Delayed Fax 121 Sending a Cover Page with a Fax 122 Sending a Fax From Your Computer 123 Printing a Secure Fax 125 Polling a Remote Fax Machine 126 Manually Sending Receiving or Polling Using OnHook 127 Editing the Fax Address Book 128 8 Faxing ...

Page 118: ...for Faxing Before you use the fax you must configure the Fax Settings to make it compatible with your local connection and regulations The Fax Settings include optional features you can use to configure the printer for faxing For details see the System Administrator Guide at www xerox com office WC3615docs ...

Page 119: ... Lift the duplex automatic document feeder then place the original face down in the upper left corner of the document glass Duplex Automatic Document Feeder Insert originals face up with the top of the page entering the feeder first Adjust the paper guides so they fit against the originals Note For details see Duplex Automatic Document Feeder Guidelines on page 94 ...

Page 120: ...ally or select an individual or group from the fax address book To enter a fax number manually use the keypad To insert a pause press the Redial Pause button Press the Redial Pause button multiple times to add additional pauses To add a number from the fax address book touch the address book icon then touch Device Address Book Individuals or Device Address Book Groups Select the individual or grou...

Page 121: ...ton 2 Touch Fax 3 Add fax recipients and select fax settings as needed 4 Touch Options 5 Touch Delayed Send 6 Touch On 7 To enter the number of hours or minutes that the printer waits until sending the fax touch Hours or Minutes then use the keypad 8 Touch OK 9 Touch Fax 10 Press the green Start button The fax is scanned and saved then sent at the specified time ...

Page 122: ... from the fax address book and sender information from the Company Name Fax Line setting For details see the System Administrator Guide at www xerox com office WC3615docs 1 At the printer control panel press the Services Home button 2 Touch Fax 3 Add fax recipients and select fax settings as needed 4 Touch Options 5 Touch Cover Page 6 Touch On 7 Touch OK 8 Touch Fax 9 Press the green Start button ...

Page 123: ...dialog box 3 On the Printing Options tab from the Job Type list select Fax 4 Click Recipients 5 Do one or more of the following Click the Add From Phonebook button then select a phonebook from the list Select a name from the upper list then add it to the Fax Recipients Too add more names repeat the procedure Click OK Click the Add Recipients button type the recipient name and fax number add other ...

Page 124: ...inter from the list 3 To access the fax driver settings select Fax Setting The title of the button can vary depending on your application 4 Modify fax settings as needed For more information click the Help button 5 Click Print 6 Do one or more of the following Enter the recipient name and fax number then click Add Click Look Up Address Book select recipients from the local Address Book or click Lo...

Page 125: ...led you must enter a password before faxes can be printed Note Before you can receive a Secure Fax enable the Panel Lock and Secure Fax features For details see the System Administrator Guide at www xerox com office WC3615docs 1 At the printer control panel press the Job Status button 2 Touch Secure Fax Receive 3 Enter the passcode 4 Touch OK ...

Page 126: ...o retrieve a fax stored on another fax machine that supports fax polling To retrieve a fax from another fax machine 1 At the printer control panel press the Services Home button 2 Touch Fax 3 Touch Options 4 Touch Polling Receive 5 Touch On 6 Touch OK 7 Touch Fax 8 Enter the fax number of the fax machine to poll 9 Press the green Start button ...

Page 127: ...nual Polling 6 Enter a recipient fax number manually enter a speed dial number or select an individual from the fax address book To enter a fax number manually use the keypad To insert a pause press the Redial Pause button Press the Redial Pause button multiple times to add additional pauses To add a number from the fax address book touch the address book icon then touch Device Address Book Indivi...

Page 128: ...ts in the Fax Address Book in CentreWare Internet Services 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return 2 Click Address Book 3 Under Fax click Fax Address Book 4 To add or edit a contact next to the contact click Add or Edit 5 Type a name and fax number for the contact To indicate a dialing pause use a dash character 6 Cli...

Page 129: ...at the Control Panel 1 At the printer control panel press the Machine Status button 2 Touch Tools Admin Settings Fax Address Book Groups 3 To add a group touch an unused group then touch Edit To edit a group touch an existing group then touch Edit 4 Touch Enter Group Name type a name for the group then touch OK 5 To add contacts to the group touch Add from Address Book 6 Touch the contacts to add ...

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Page 131: ...Xerox WorkCentre 3615 Black and White Multifunction Printer 131 User Guide This chapter includes Cleaning the Printer 132 Ordering Supplies 136 Managing the Printer 140 9 Maintenance ...

Page 132: ... contain explosive mixtures and are not suitable for use in electrical applications Use of such cleaners increase the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described in the documentation supplied with you...

Page 133: ...ot spray detergent directly on the printer Liquid detergent could enter the printer through a gap and cause problems Never use cleaning agents other than water or mild detergent Cleaning the Scanner Clean the scanner about once a month when anything is spilled on it or when debris or dust collect on any of the surfaces Keep the feed rollers clean to ensure the best possible copies and scans Cleani...

Page 134: ... marks and streaks use Xerox glass cleaner 6 Wipe the white underside of the document cover until it is clean and dry 7 Close the document cover 8 Open the duplex automatic document feeder top cover 9 With a dry soft lint free cloth or paper towel wipe the duplex automatic document feeder feed roller and the retard pad until they are clean 10 Close the duplex automatic document feeder ...

Page 135: ...To prevent stains inside the printer that can deteriorate print quality clean the interior of the printer regularly Clean the printer interior whenever you replace the drum cartridge After clearing paper jams or replacing a toner cartridge inspect the inside of the printer before closing the printer covers and doors Remove any remaining pieces of paper or debris For details see Clearing Paper Jams...

Page 136: ...mount displayed could be inaccurate To ensure print quality the toner cartridge has been designed to cease functioning at a predetermined point CAUTION Use of toner other than genuine Xerox Toner can affect print quality and printer reliability Xerox Toner is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer Routine Maintenance Items...

Page 137: ...ment and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these areas Please contact your Xerox representative for details Viewing Printer Supply Status You...

Page 138: ...explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described in the documentation supplied with your printer Do not open covers and doors during printing Do not leave the covers and doors open for any length of time especially in well...

Page 139: ...ter Status Message Cause and Solution Toner Low The toner cartridge is low Order a new toner cartridge Toner Empty Open the Front Cover Then replace the Toner Cartridge The toner cartridge is empty Open the front door and replace the toner cartridge Recycling Supplies For more information on the Xerox supplies recycling program go to www xerox com gwa ...

Page 140: ...nit 145 Resetting the Fuser 145 Clearing Storage 146 Clearing Device Memory 146 Adjusting the Altitude 146 Decreasing Electrostatic Memory 147 Enabling Ghost Control 147 Clearing Job History 147 Adjusting the Touchscreen 148 Moving the Printer 148 Checking Page Counts The Meter Readings menu shows the number of processed print jobs The meter is divided according to the color mode You cannot reset ...

Page 141: ...or the paper you are using To adjust the paper type 1 At the printer control panel press the Machine Status button 2 Touch Tools then touch Admin Settings 3 Touch Service Tools 4 Touch Adjust Paper Type The default selection for Plain appears 5 Touch Plain 6 Touch Lightweight or Heavyweight then press OK Adjusting the Transfer Unit Adjusting the Transfer Unit can decrease a mottled appearance or w...

Page 142: ...Density Adjustment feature controls how much toner is used to print Adjust the density for lighter toner use for saving toner or heavier for making prints bolder A positive adjustment makes the prints darker while a negative adjustment makes the prints lighter You can also adjust it to compensate for different paper types and thicknesses To adjust the density 1 At the printer control panel press t...

Page 143: ...er from a cartridge just before changing it or to refresh the toner after replacing a toner cartridge To clean the developers 1 At the printer control panel press the Machine Status button 2 Touch Tools then touch Admin Settings 3 Touch Service Tools 4 Touch Clean Developer 5 Touch Start The process runs automatically and can take three minutes to complete 6 The printer displays a message then ret...

Page 144: ... Services Home screen Note Do not use this procedure repeatedly Running the procedure repeatedly uses the toner supply more quickly Initializing the NVM Initializing the Non Volatile Memory NVM restores the system settings to the factory default settings CAUTION Resetting NVM to the default erases all fax numbers email addresses and server addresses from the Address book To initialize the NVM 1 At...

Page 145: ...ature resets the life counter after you replace the transfer unit To reset the transfer unit 1 At the printer control panel press the Machine Status button 2 Touch Tools then touch Admin Settings 3 Touch Service Tools 4 Touch Reset Transfer Unit 5 Touch Reset 6 Touch Yes Reset The printer displays a message then returns to the Services Home screen Resetting the Fuser The Reset Fuser feature allows...

Page 146: ...urns to the Services Home screen Clearing Device Memory The Clear Device Memory feature initializes the optional Device Memory To clear device memory 1 At the printer control panel press the Machine Status button 2 Touch Tools then touch Admin Settings 3 Touch Service Tools 4 Touch Clear Device Memory 5 Touch Start 6 Touch Yes Start When the process is complete the printer restarts automatically A...

Page 147: ...g Ghost Control The Ghost Control feature reduces the instances of ghost images on the printed output To enable Ghost Control 1 At the printer control panel press the Machine Status button 2 Touch Tools then touch Admin Settings 3 Touch Service Tools 4 Touch Decrease Ghosting 5 Touch On then touch OK 6 To return to the Services Home menu press the Services Home button Clearing Job History The Clea...

Page 148: ...nt to touch the center of each cross use a stylus 7 Touch OK 8 To return to the Service Tools menu press the Back arrow To return to the Services Home menu press the Services Home button Moving the Printer WARNINGS Always use at least two people to lift the printer To prevent you from dropping the printer or injury lift the printer firmly by gripping the recessed areas on both sides of the printer...

Page 149: ...d jobs in the active queue are deleted when the printer powers off WARNING To prevent electric shock never touch the power plug with wet hands When removing the power cord ensure that you pull the plug and not the cord Pulling the cord can damage it which can lead to fire or electric shock 3 Remove any paper or other media from the output tray If the output tray extension is extended close it 4 Re...

Page 150: ...epack the printer and its options using the original packing material and boxes or a Xerox Repackaging Kit For a repacking kit and instructions go to www xerox com office WC3615support CAUTION Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox Warranty Service Agreement or Total Satisfaction Guarantee The Xerox Warranty Service Agreement or Total S...

Page 151: ...Xerox WorkCentre 3615 Black and White Multifunction Printer 151 User Guide This chapter includes General Troubleshooting 152 Paper Jams 157 Getting Help 182 10 Troubleshooting ...

Page 152: ...lems by simply restarting the printer Printer Does Not Turn On Probable Causes Solutions The power switch is not turned on Turn on the switch The power cord is not correctly plugged into the outlet Turn off the printer power switch and plug the power cord securely into the outlet Something is wrong with the outlet connected to the printer Plug another electrical appliance into the outlet and see i...

Page 153: ...printer A system error occurred Turn off the printer then turn it on again Print the Error History from the Information Pages of the Printer Setting Utility If the error persists contact your Xerox representative The printer is connected to an uninterruptible power supply Turn off the printer then connect the power cord to a suitable outlet The printer is connected to a power strip shared with oth...

Page 154: ...orrectly to the printer and the outlet then turn on the printer If the error persists contact your Xerox representative The printer is busy If the Ready Indicator is flashing it is normal A previous print job could be the problem Use the printer properties to delete all print jobs in the print queue Load the paper in the tray If the Ready Indicator is not flashing after you send a print job check ...

Page 155: ...eed of the printer print some information pages such as the Office Demo Page If the page does not print at the rated speed of the printer there could be a network or printer installation issue The job is complex Wait No action needed The print quality mode in the driver is set to Enhanced Change the print quality mode in the print driver to Standard The printer quality is set to Photo and the prin...

Page 156: ...tive The Smart Kit Drum Cartridge is not fully seated Remove and reseat the Smart Kit Drum Cartridge Paper Tray Does Not Close Probable Causes Solutions The paper tray does not close fully The paper tray lift plate is not locked down Push down on the paper stack at the back of the tray until it locks down Some debris or an object is blocking the tray Condensation Has Formed Inside the Printer Mois...

Page 157: ...ler in the fuser You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Switch off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the jam after the printer has cooled If the error persists contact your Xerox representative CAUTION Do not attempt to clear any paper jams using tools or instruments This can permane...

Page 158: ...d paper Avoid paper that is curled torn moist creased or folded To separate the sheets before loading into the tray fan the paper Observe the paper tray fill line never overfill the tray Adjust the paper guides in all trays after inserting the paper A guide that is not properly adjusted can cause poor print quality misfeeds skewed prints and printer damage After loading the trays select the correc...

Page 159: ...s Tray 160 Clearing Paper Jams from the Tray 1 Area 163 Clearing Paper Jams from the Tray 2 Area 166 Clearing Paper Jams from the Fuser Area 168 Clearing Paper Jams from the Duplex Automatic Document Feeder 1 Remove the remaining paper from the duplex automatic document feeder 2 Open the duplex automatic document feeder top cover 3 If the paper is jammed in the exit of the duplex automatic documen...

Page 160: ...aper jam message open and close the back door 5 Reload the document in the duplex automatic document feeder then adjust the guides against the edges of the paper Clearing Paper Jams from the Bypass Tray To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Remove any paper from the bypass tray ...

Page 161: ...ltifunction Printer 161 User Guide 2 Grasp both sides of the bypass tray then pull it straight out of the printer 3 Pull out the tray until it stops 4 To remove the tray lift the front of it slightly then pull it out of the printer 5 Remove the jammed paper ...

Page 162: ...r then push it in all the way Note If the tray is extended for legal size paper the tray protrudes when it is inserted into the printer 8 Insert the bypass tray back into the printer Push the tray in all the way 9 If the control panel prompts you on the screen verify the paper size and type a Touch Size then for a standard paper size touch an option b Touch Type then for the paper type touch an op...

Page 163: ...de Clearing Paper Jams from the Tray 1 Area To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Pull out the tray until it stops 2 Grasp both sides of the bypass tray then pull it straight out of the printer 3 Pull out the tray until it stops ...

Page 164: ...ck and White Multifunction Printer User Guide 4 To remove the tray lift the front of it slightly then pull it out of the printer 5 Remove the jammed paper 6 To reset the interlock switch and clear the paper jam message open and close the back door ...

Page 165: ... is extended for legal size paper the tray protrudes when it is inserted into the printer 8 Insert the bypass tray back into the printer Push the tray in all the way 9 If the control panel prompts you on the screen verify the paper size and type a Touch Size then for a standard paper size touch an option b Touch Type then for the paper type touch an option c Touch OK ...

Page 166: ...g Paper Jams from the Tray 2 Area To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Pull out tray 2 until it stops 2 To remove the tray lift the front of it slightly then pull it out of the printer 3 Remove any paper jammed at the front of the printer ...

Page 167: ...and clear the paper jam message open and close the back door 6 Insert tray 2 into the printer then push it all the way in Note If the tray is extended for legal size paper the tray protrudes when it is inserted into the printer 7 If the control panel prompts you on the screen verify the paper size and type a Touch Size then for a standard paper size touch an option b Touch Type then for the paper ...

Page 168: ...Jams from the Fuser Area To resolve the error displayed on the control panel you must clear all paper from the paper path 1 To open the rear door pull the release and lower the cover 2 If paper is jammed in the fuser raise both green levers to open the fuser 3 To open the paper guide raise the green handle ...

Page 169: ...ng Xerox WorkCentre 3615 Black and White Multifunction Printer 169 User Guide 4 Remove any jammed paper from the back of the printer 5 Close the paper guide on the fuser 6 Lower the levers to their original position ...

Page 170: ...Troubleshooting 170 Xerox WorkCentre 3615 Black and White Multifunction Printer User Guide 7 Remove any jammed paper from the back of the printer 8 Close the rear door ...

Page 171: ...e only Xerox approved paper For details see Supported Paper on page 50 Humidity is too high for coated paper Feed paper one sheet at a time Paper Misfeeds Probable Causes Solutions The paper is not correctly positioned in the tray Remove the misfed paper and reposition it properly in the tray Adjust the paper guides in the tray to match the size of the paper The paper tray is too full Remove some ...

Page 172: ...upported envelopes For details see Guidelines for Printing Envelopes on page 68 Paper Jam Message Stays On Probable Causes Solutions Some paper remains jammed in the printer Recheck the media path and ensure that you have removed all of the jammed paper One of the printer doors is open Check the doors on the printer and close any door that is open The rear door interlock switch is not reset To res...

Page 173: ...e Xerox Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these areas Please contact your local representative for details Note To ensure consistent print quality the toner cartridges and imaging units for many models of equipment are designed to cease functioning at a predetermined point Controlling Print Quality Various factors can affect the q...

Page 174: ...in your print driver matches the paper type on which you are printing If you have the same size paper loaded in more than one tray ensure that the proper tray is selected in the print driver Store your paper and other media properly for optimum print quality For details see Paper Storage Guidelines on page 51 Solving Print Quality Problems When the print quality is poor select the closest symptom ...

Page 175: ...st the altitude setting of the printer For details see Adjusting the Altitude on page 146 Toner smears or print comes off The output has stains on the back side Change the Paper Type settings in the print driver For example change Plain to Lightweight Cardstock In the Printing Preferences of the print driver on the Paper Output tab change the Paper Type setting Verify that the paper is the correct...

Page 176: ...lative Humidity on page 191 Adjust Transfer Unit to a lower value for the selected paper type For details see Adjusting the Transfer Unit on page 141 Set the Adjust Transfer Unit setting to a higher value for the paper type For details see Adjusting the Transfer Unit on page 141 Ghosting appears in the printed output Verify that the paper is the correct size type and weight If not change the paper...

Page 177: ...is wrinkled or stained Verify that the paper is the correct size type and weight for the printer and that it is loaded properly If not change the paper Try a new ream of paper Change the Paper Type settings in the print driver In the Printing Preferences of the print driver on the Paper Output tab change the Paper Type setting Envelopes are wrinkled or creased when printed Check if the crease is w...

Page 178: ...ee Decreasing Electrostatic Memory on page 147 Copy and Scan Problems If the copy or scan quality is poor refer to the following table Symptoms Solutions Lines or streaks present in copies only made from the document feeder There is debris on the document glass When scanning the paper from the document feeder passes over the debris creating lines or streaks Clean all glass surfaces with a lint fre...

Page 179: ...Troubleshooting Xerox WorkCentre 3615 Black and White Multifunction Printer 179 User Guide ...

Page 180: ...d Position the document correctly The document glass is dirty Clean the document glass The text in the document is too light Adjust the resolution Adjust the contrast There is a problem with the telephone connection Verify that the telephone line is working then send the fax again There is a problem with the fax machine of the caller Make a copy to verify that your printer is operating correctly I...

Page 181: ...bs then wait for the existing job to complete This increases available memory The received fax size is reduced The paper supply in the printer does not match the document size sent Confirm the original size of the documents Documents could be reduced based on the available paper supply in the printer Faxes cannot be received automatically The printer is set to receive faxes manually Set the printe...

Page 182: ... as a paper jam a message appears on the screen A graphical illustration appears to indicate the location of the fault with a brief explanation of the action to take to clear the fault The illustration changes to indicate multiple locations and actions to take Viewing Warning Messages on the Control Panel When a warning condition occurs a message appears on the control panel to inform you of the p...

Page 183: ...t of reports Two of them the Demo Page and the Error History report can help with troubleshooting certain problems The Demo Page prints an image to show the current ability of the printer to print The Error History report prints information on the most recent printer errors Printing Reports 1 At the printer control panel press the Machine Status button 2 Touch Information Pages 3 Use the arrows to...

Page 184: ...on for your printer www xerox com office WC3615docs Recommended Media List United States www xerox com paper European Union www xerox com europaper Technical support information for your printer including online technical support Online Support Assistant and driver downloads www xerox com office WC3615support Information Pages Print from the control panel or from CentreWare Internet Services click...

Page 185: ...Printer 185 User Guide This appendix includes Printer Configurations and Options 186 Physical Specifications 188 Environmental Specifications 191 Electrical Specifications 192 Performance Specifications 193 Controller Specifications 194 A Specifications ...

Page 186: ...7 ppm for A4 Print resolution Standard print quality mode Enhanced print quality mode 600 x 600 dpi 1200 x 1200 dpi Paper capacity Bypass Tray Tray 1 Optional 550 Sheet Feeder 150 sheets 550 sheets 550 sheets Maximum print size Legal 216 x 356 mm 8 5 x 14 in 2 Sided Printing Up to 163 g m from any tray WorkCentre 3615DN model only Copy speed 1 sided copy 2 sided copy 45 copies per minute 28 copies...

Page 187: ...Computer USB WSD Scan Email address book Up to 100 email addresses Up to 10 email groups Up to 10 addresses per email group Control panel 4 3 inch LCD touch screen and keypad navigation Connectivity Universal Serial Bus USB 2 0 USB Flash drive Ethernet 10 100 1000Base T Wireless network connectivity Optional Remote access CentreWare Internet Services Options and Upgrades Wireless network adapter 5...

Page 188: ... Physical Specifications Weights and Dimensions WorkCentre 3615DN WorkCentre 3615DN with Optional 550 Sheet Feeder Width 49 5 cm 19 5 in 49 5 cm 19 5 in Depth 49 2 cm 19 4 in 49 2 cm 19 4 in Height 55 1 cm 21 7 in 64 6 cm 25 4 in Weight 21 5 kg 47 4 lb 21 5 kg 47 4 lb Standard Configuration ...

Page 189: ... User Guide Configuration Specifications with Optional 550 Sheet Feeder Total Space Requirements WorkCentre 3615DN WorkCentre 3615DN with Optional 550 Sheet Feeder Width 99 5 cm 39 2 in 99 5 cm 39 2 in Depth 149 2 cm 58 7 in 149 2 cm 58 7 in Height 87 4 cm 34 3 in 96 9 cm 38 1 in ...

Page 190: ...lack and White Multifunction Printer User Guide Clearance Requirements Xerox WorkCentre 3615 Black and White Multifunction Printer Clearance Requirements with Optional 550 Sheet Feeder Xerox WorkCentre 3615 Black and White Multifunction Printer ...

Page 191: ...0 90 F Optimum temperature 15 28 C 59 82 F Relative Humidity Minimum Maximum Humidity Range 10 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 relative humidity defects can occur due to condensation Elevation For optimum performance use the printer at elevations below 3100 m 10 170 ft ...

Page 192: ... 3615 Black and White Multifunction Printer is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between United States European Union and Japanese governments and the office equipment industry to promote energy efficient copier...

Page 193: ...ous printing are 47 ppm for Letter 8 5 x 11 and 45 ppm for A4 210 x 297 mm Several factors affect print speed 2 sided printing The maximum print speeds for 2 sided continuous printing are 28 ppm for Letter 8 5 x 11 and 27 ppm for A4 210 x 297 mm Print mode Standard is the fastest print mode Enhanced is half speed or slower Paper size Letter 8 5 x 11 in and A4 210 x 297 mm sizes share the fastest p...

Page 194: ...ry Xerox WorkCentre 3615 Black and White Multifunction Printer Standard memory 1024 MB RAM Device memory 4 GB Device Memory optional Flash memory 64 MB ROM EEPROM 64 KB EPROM Fax memory 4 MB RAM SRAM 128 KB Interfaces Universal Serial Bus USB 2 0 Ethernet 10 100 1000Base TX IEEE802 11 Compliant Wireless Network Adapter optional ...

Page 195: ...rkCentre 3615 Black and White Multifunction Printer 195 User Guide This appendix includes Basic Regulations 196 Copy Regulations 200 Fax Regulations 203 Material Safety Data Sheets 207 B Regulatory Information ...

Page 196: ...on reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or...

Page 197: ...ing capability This enables you to print on both sides of the paper automatically and therefore helps to reduce the use of valuable resources by reducing your paper consumption The Lot 4 Imaging Equipment agreement requires that on models greater than or equal to 40 ppm color or greater than or equal to 45 ppm monochrome the duplex function has been auto enabled during the setup and driver install...

Page 198: ...ing products on the market If you wish to set a longer Activation Time or would like to completely deactivate the Power Save Mode please consider that this device may then only switch to a lower energy level after a longer period of time or not at all To learn more about Xerox participation in sustainability initiatives please visit our website at www xerox com about xerox environment enus html Ge...

Page 199: ... specified in FCC Part 15 Industry Canada RSS 210 and European Council Directive 99 5 EC Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications to this device not specifically approved by the Xerox C...

Page 200: ...ent such as FHA and so on Bonds United States Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds Internal Revenue Stamps If it is necessary to reproduce a legal document on which there is a canceled revenue stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled o...

Page 201: ...by military personnel or by members of the various Federal Departments such as FBI Treasure and so on unless photograph is ordered by the head of such department or bureau Reproducing the following is also prohibited in certain states Automobile Licenses Drivers Licenses Automobile Certificates of Title The preceding list is not all inclusive and no liability is assumed for its completeness or acc...

Page 202: ...py falsely purports to be a certified copy thereof Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner This list is provided for your convenience and assistance but it is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor Other Countries Copying certain documents may be ...

Page 203: ...ipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It connects to a compatible modular jack that is also compliant See installation instructions for details You can safely connect the printer to the following standard modular jack USOC RJ...

Page 204: ...e Troubleshooting section of the User Guide If the equipment is causing harm to the telephone network the Telephone Company may request you to disconnect the equipment until the problem is resolved Only a Xerox Service Representative or an authorized Xerox Service provider are authorized to make repairs to the printer This applies at any time during or after the service warranty period If unauthor...

Page 205: ...n the European Economic Area This product provides a user adjustable setting of the country code The country code should be set prior to connecting this product to the network Refer to the customer documentation for the procedure for setting the country code Note Although this product can use either loop disconnect pulse or DTMF tone signaling we recommend that you set it to use DTMF signaling for...

Page 206: ...other calls can be made from this device during a mains power failure 7 This equipment may not provide for the effective hand over of a call to another device connected to the same line 8 Some parameters required for compliance with Telecom Telepermit requirements are dependent on the equipment computer associated with this device The associated equipment shall be set to operate within the followi...

Page 207: ...ter 207 User Guide Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts ...

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Page 209: ...Xerox WorkCentre 3615 Black and White Multifunction Printer 209 User Guide This appendix includes All Countries 210 North America 211 European Union 212 Other Countries 214 C Recycling and Disposal ...

Page 210: ...disposal may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may...

Page 211: ...rates an equipment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal information contact your local authorities ...

Page 212: ...eturn used electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge Please ask your retailer for information Professional Business Environment Application of this symbol on...

Page 213: ... waste handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation Business Users in the European Union If you wish to discard electrical and elec...

Page 214: ...Recycling and Disposal 214 Xerox WorkCentre 3615 Black and White Multifunction Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance ...

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