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Xerox WorkCentre 3550, User Manual

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Troubleshooting

Xerox WorkCentre 3550

User Guide

173

The following chart lists some conditions that may occur and the recommended solutions. Follow the 
suggested solutions until the problem is corrected. If the problem persists, call for service.

Paper Feeding Problems

Toner Not Compatible
Print cartridge is not compatible.
Check guide

The print cartridge you have 
installed is not for your machine.

• Install a new print cartridge 

designed for your machine.

Toner Not Installed
Print cartridge is not Installed.
Install it

The print cartridge is not installed.

• Install the print cartridge.

Too many Faxes
Too may faxes are received.
Print or remove job.

Too many faxes are received.

• Print or remove received fax.

Too many Faxes
Too may faxes are queued.
Wait or remove job.

Too many faxes are queued to be 
sent.

• Cancel reserved fax in priority 

fax feature.

[yyy] empty
Load [zzz][xxx]

There is no paper in
the tray.

• Load paper in the tray. (See 

Loading the Paper Trays 

on 

page 118.)

Tray2 Not Installed
Tray2 is not installed

The optional tray2 is not installed.

• Install the optional tray 2. If 

the optional tray 2 is installed, 
check the cable connecting the 
machine and the optional tray 
2. If the problem persists, call 
for service. 

Tray2 has a problem

Communication problem occurred 
with Tray2

The machine cannot 
communicate the optional tray 2.

• Check the cable connecting the 

machine and the optional tray 
2. If the problem persists, call 
for service.

Condition

Suggested Solutions

Paper jams during printing.

• Clear the paper jam. (See 

Paper Jams 

on page 164.)

Paper sticks together.

• Check the maximum paper capacity of the tray. (See 

Paper Supply 

on 

page 193.)

• Make sure that you are using the correct type of paper. (See 

Media 

Types 

on page 125.)

• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.

Message

Meaning

Suggested Solutions

Summary of Contents for WorkCentre 3550

Page 1: ...V1 0 April 2010 Xerox WorkCentre 3550 User Guide ...

Page 2: ...ight laws of the United States Contents of this publication may not be reproduced in any form without permission of Xerox Corporation Xerox and the sphere of connectivity design are trademarks of Xerox Corporation in the United States and or other countries Document version 1 0 March 2010 ...

Page 3: ...and Consumables 23 Further Assistance 24 2 Copy Copy Procedure 26 Copy Options 29 Using the Layout Options 31 Media Output Locations 35 3 Fax Fax Procedure 38 Fax Options 42 Using Fax Send Options 45 Using Fax Forward 48 Using Secure Receive 50 Address Book 51 Fax from PC 55 Receiving Faxes 56 4 Scan Introduction 60 Scan Procedure 61 Scan Options 66 Scan Using TWAIN 68 Scan Using WIA Driver 69 Net...

Page 4: ...emory Device 105 Managing USB Memory 106 8 CentreWare Internet Services Using CentreWare Internet Services 108 Welcome 109 Status 110 Jobs 112 Print 113 Properties 114 Support 115 9 Paper and Media Loading Paper 118 Setting Paper Size and Type 122 Media Specifications 124 10 Machine Status and Setups Machine Status Menu 128 Information Pages 134 Copy Defaults 136 E mail Defaults 138 Fax Setup 140 ...

Page 5: ...Specifications 195 Feature Specifications 196 13 Safety Notices and Safety 200 Safety Labels and Symbols 201 Operational Safety Information 202 Basic Regulations 206 Copy Regulations 208 Fax Regulations 211 Material Safety Data 214 Product Recycling and Disposal 215 Energy Program Compliance 217 EH S Contact Information 218 IndexIndex ...

Page 6: ...Xerox WorkCentre 3550 User Guide 6 ...

Page 7: ... on page 8 Powering on the Machine on page 11 Control Panel Overview on page 12 Supplied Software on page 16 Loading Paper on page 17 Loading Documents on page 18 Media Output Locations on page 19 Machine Status on page 20 General Care and Consumables on page 23 Further Assistance on page 24 ...

Page 8: ...Level Indicator Document Feeder Width Guides Front Door Document Feeder Input Tray Handle Document Feeder Output Tray Print Cartridge Control Panel Bypass Tray Extension Output Tray Bypass Tray Paper Width Guides USB Memory Port Document Glass Cover Bypass Tray Document Glass Tray 1 Scanner Lock Switch Tray 2 Optional 1 2 3 4 5 6 8 9 10 11 12 13 14 15 16 17 18 19 7 1 11 2 12 3 13 4 14 5 15 6 16 7 ...

Page 9: ...ne Socket Ext Component Xerox WorkCentre 3550 Document Feeder 60 sheets Standard Paper Tray 1 500 sheets Standard Bypass Tray 50 sheets Standard Digital Copying Standard Fax and Fax from PC Standard Network Printing Standard Scan and E mail Standard Embedded Fax Standard USB Memory Device Drive Standard 256 MB Memory Configuration Option Paper Tray 2 500 sheets Option 2 6 1 3 4 5 7 8 9 1 6 2 7 3 8...

Page 10: ...Machine Overview Xerox WorkCentre 3550 User Guide 10 Stand Option Foreign Interface Device Option Component Xerox WorkCentre 3550 ...

Page 11: ...ff switch and the power inlet are at the rear of the machine 1 Connect the AC Power Cord to the machine and a power outlet The power cord must be plugged into a grounded power socket 2 Press the ON OFF switch to the ON I position 3 To power OFF press the ON OFF switch to the O position 1 2 1 2 ...

Page 12: ...ettings Arrows Use the up down and left right arrows to scroll through the options available in the selected menu and increase or decrease values OK Confirms the selection on the screen Back Sends you back one level in the menu Address Book Allows you to search for stored fax numbers or e mail addresses Manual Dial com In Fax mode this button opens the fax line In E mail mode this button provides ...

Page 13: ...utton wait 2 seconds between presses or move the cursor by pressing the right arrow button and then press the button again The cursor will move to the right and the next letter will appear on the display If you make a mistake while entering a number or name press the left arrow button to delete the last digit or character Then enter the correct number or character 4 You can enter a space by pressi...

Page 14: ...n the telephone number You can insert a pause while you are setting up speed dial numbers To insert a pause press Pause Redial at the appropriate place while entering the telephone number A dash appears on the display at the corresponding location Key Assigned Numbers Letters or Characters 1 space 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r s 7...

Page 15: ...py Menu Fax Menu E mail Menu Scan Menu Machine Status Menu Job Status Menu Reduce Enlarge Lighten Darken Original Type Background Suppression Layout Collation Original Size Lighten Darken Background Suppression Resolution Original Size Multi Send Delayed Start Priority Send Forward Secure Receive Add Page Cancel Job File Format Lighten Darken Output Color Original Type Background Suppression Resol...

Page 16: ...age Acquisition WIA drivers are available for scanning documents on your machine Status Monitor This program allows you to monitor the machine s status and alerts you when an error occurs during printing Network Scan Manager Use to change scan settings and add or delete the folders where scanned documents are saved on your computer Printer Software CD Linux Printer Driver Use this driver to take f...

Page 17: ...urrent paper size Make sure the guide clicks into place 4 Load paper into the tray Do not fill above the 28lb 105g line at the rear of the tray 5 Position the side guide by squeezing the lever and sliding it towards the stack of paper until it gently touches the side of the stack 6 Insert the paper tray into the machine 7 After loading paper in the paper tray set the paper size and type using the ...

Page 18: ...ument to the left or rear of the tray 2 Move the document guide to just touch both sides of the document Document Glass 1 Open the document feeder and place single documents face down on the document glass aligned with the rear left corner 2 The default document size is 8 5 x 11 or A4 For other sized documents change the Original Size option Refer to Copy Options on page 29 for further information...

Page 19: ... try printing to the Rear Door To reduce paper jams do not open or close the Rear Door while the printer is printing Using the Rear Door Using the Rear Door paper comes out of the machine face up Printing from the Bypass Tray to the Rear Door provides a straight paper path Using the Rear Door might improve the output quality when printing on special media To use the Rear Door pull on the handle to...

Page 20: ...ss Serial Number Activation Date Billing Counters Toner Level Use this option to check the level of toner in the print cartridge The toner level is indicated on the status bar Information Pages This option allows the user to print the following reports Report Description All Pages This option enables you to print all the reports and information pages Configuration Report This provides information ...

Page 21: ... return to the default settings Sent Report This report shows information on the faxes and e mails you have recently sent Note You can set the machine to automatically print this report every 50 communications See Fax Setup on page 140 Fax Recv Report This report shows information on the faxes you have recently received Schedule Job This list shows the documents currently stored for delayed faxes ...

Page 22: ... to access and change the default settings When you scan a document the default settings are used unless they have been changed for the current job System Setup System Setup options enable you to customize settings which are specific to the machine such as Date Time and Power Save A passcode is required to access and change the System Setup settings Network Settings You may set up the network usin...

Page 23: ...ified number of pages or when the life span of the unit has expired The machine will display a message when the Print Cartridge needs to be replaced Only replace the unit when a message instructs you to do so or when instructed by a Xerox representative To replace a Customer Replaceable Unit follow the instructions provided within this guide or with the consumable To replace a Customer Replaceable...

Page 24: ...t code if any plus the name and location of your company For information about locating the serial number please refer to Locating the Serial Number on page 190 Documentation Most answers to your questions will be provided by the documentation that is supplied on CD with the WorkCentre 3550 Alternatively you can access the documents from www xerox com support Quick Use Guide contains information a...

Page 25: ...Xerox WorkCentre 3550 User Guide 25 2 Copy This chapter includes Copy Procedure on page 26 Copy Options on page 29 Using the Layout Options on page 31 Media Output Locations on page 35 ...

Page 26: ...either on the document glass or through the document feeder Document Feeder The following steps explain how to load documents using the document feeder 1 Before loading the documents into the document feeder ensure they are in good condition and remove all staples and paper clips 2 Insert the documents neatly into the document feeder face up The first page should be on top with the headings toward...

Page 27: ... 60 105 g sm Sizes range from A4 SEF to Legal Bypass Tray Use this option when feeding individual types of stock for example letterhead or labels for one off jobs The Bypass Tray holds up to 50 sheets of 20lb paper or up to 5 transparency sheets or up to 5 envelopes Select the Paper Supply option required using the up down arrows and press OK For more information refer to Paper and Media on page 1...

Page 28: ...Continue scanning until all sides have been scanned The images are scanned and the copy job is printed Check the Job Status 1 Press the Job Status button on the control panel to display job status information 2 A list of Active Jobs is displayed Select your job using the up down arrows and press OK 3 The following Job Options are available Required Resources Use this option to view the media requi...

Page 29: ...opies based on the size of the original and the size of the selected output paper Presets The most commonly used reduce enlarge percentages have been provided as preset options These preset options can be customized by your System or Machine Administrator to meet individual needs Lighten Darken Adjusts the lightness or darkness of the output Lightest Lightens the image to the lightest setting Ligh...

Page 30: ...rint your document on both sides of the paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet Poster Copy Your original will be divided into 9 portions You can paste the printed pages together to make one poster sized document Clone Copy The machine prints multiple original images onto a single page The number of images is automatically determined...

Page 31: ...ne sheet of paper Note For landscape originals place the top of the document at the back of the feeder For portrait originals place the top of the document to the left 5 Select OK to save your selections and press Menu to return to the top level menu 6 Load originals and press Start ID Card Copy The machine prints one side of the original on the upper half of the paper and the other side on the lo...

Page 32: ...2 Press Menu on the control panel 3 Press the up down arrows to highlight Layout and press OK 4 Press the up down arrows to highlight Book Copy and press OK 5 Press the up down arrows to highlight the option required Off Use to deactivate the feature Left Page Only Use to scan and copy the left page of a bound document Right Page Only Use to scan and copy the right page of a bound document Both Pa...

Page 33: ...rows to highlight Booklet Creation and press OK 6 Press the up down arrows to highlight 1 Sided Originals or 2 Sided Originals and press OK 7 Select OK to save your selections and press Menu to return to the top level menu 8 Load originals and press Start Poster Copy Your original will be divided into 9 portions You can paste the printed pages together to make one poster sized document Note This c...

Page 34: ...the paper size Note This copy feature is available only when you place originals on the document glass 1 Press Copy on the control panel 2 Press Menu on the control panel 3 Press the up down arrows to highlight Layout and press OK 4 Press the up down arrows to highlight Clone Copy and press OK 5 Select OK to save your selections and press Menu to return to the top level menu 6 Load originals and p...

Page 35: ...l try printing to the Rear Door To avoid paper jams do not open or close the Rear Door while the printer is printing Using the Rear Door Using the Rear Door paper comes out of the machine face up Printing from the Bypass Tray to the Rear Door provides a straight paper path Using the Rear Door might improve the output quality when printing on special media To use the Rear Door pull on the handle to...

Page 36: ...Media Output Locations Xerox WorkCentre 3550 User Guide 36 ...

Page 37: ...ax This chapter includes Fax Procedure on page 38 Fax Options on page 42 Using Fax Send Options on page 45 Using Fax Forward on page 48 Using Secure Receive on page 50 Address Book on page 51 Fax from PC on page 55 Receiving Faxes on page 56 ...

Page 38: ... to be faxed either on the document glass or through the document feeder Document Feeder The following steps explain how to load documents using the document feeder 1 Before loading the documents into the document feeder ensure they are in good condition and remove all staples and paper clips 2 Insert the documents neatly into the document feeder face up The first page should be on top with the he...

Page 39: ...rotate the second side image 180 degrees Select the 2 Sided option required using the up down arrows and press OK 2 The following features are available through the Menu button Lighten Darken This provides manual control to adjust the lightness or darkness of the scanned images Background Suppression Use to automatically reduce or eliminate the dark background resulting from scanning colored paper...

Page 40: ... hold down the last digit button Address Book Select the Address Book button to access the address book and select a Speed Dial or Group Dial entry to add to the recipient list Refer to Address Book on page 51 for instructions Start the Job 1 Press the Start button 2 If using the document glass to scan 2 sided originals the machine displays a message when ready to scan side 2 Continue scanning unt...

Page 41: ...n the control panel A confirmation is displayed press Stop again to cancel the current Fax job 2 To cancel a queued job press the Job Status button on the control panel to display the active jobs 3 Use the up down arrows and select the job required press OK 4 Select Delete and OK 5 Select Yes to delete the job or No to return to previous screen Fax Confirmation When the last page of your original ...

Page 42: ...ed paper or newspaper originals On Select to eliminate background Off Select if Background Suppression is not required Resolution Resolution affects the appearance of the fax at the receiving fax terminal A higher resolution produces a better quality image A lower resolution reduces communication time Standard Recommended for text documents It requires less communication time but does not produce ...

Page 43: ... need to be sent ahead of reserved operations Fax Use this option to enter the fax number Job Name Enter a name for the job using the keypad Refer to Priority Send on page 46 for instructions Forward You can set the machine to forward a received or sent fax to another fax e mail or server destination Fax Use this option to forward a fax to another fax number E mail Use this option to forward faxes...

Page 44: ...cuments to a delayed Fax job which is saved in memory Refer to Adding Documents to a Delayed Fax on page 46 for instructions Cancel Job You can cancel a delayed Fax job which is saved in memory Refer to Canceling a Delayed Fax on page 46 for instructions Feature Description Options ...

Page 45: ...eft right arrows to select No at the Another No prompt and press OK 6 Load originals and press Start to start storing the scanned original data into memory If using the document glass to scan more than one original select Yes to add another page Load another original and press OK When you have finished select No at the Another Page prompt The machine sends the fax to the numbers you entered in the...

Page 46: ...ed Fax job which is saved in memory 1 Load the originals to be added and select the fax settings required 2 Press Fax on the control panel 3 Press Menu on the control panel 4 Press the up down arrows to highlight Add Page and press OK 5 Press the up down arrows until the Fax job you want appears and press OK 6 Press Start If adding more than one original select Yes to add another page Load another...

Page 47: ...and press OK You can select speed dial numbers or a group dial number using the Address book button For details see Address Book on page 51 5 Enter the job name you want and press OK If you do not want to assign a name skip this step For details on how to enter alphanumeric characters refer to Using the Keypad on page 13 6 Load originals and press Start If an original is placed on the document gla...

Page 48: ...up down arrows to highlight Fax and press OK b Press the up down arrows to highlight Send Forward and press OK c Press the up down arrows to highlight On and press OK d Enter the fax number to which faxes are to be sent and press OK E mail a Press the up down arrows to highlight E mail and press OK b Press the up down arrows to highlight Send Forward and press OK c Press the up down arrows to high...

Page 49: ...nter your e mail address and press OK e Enter the e mail address to which faxes are to be sent and press OK Server a Press the up down arrows to highlight Server and press OK b Press the up down arrows to highlight Receive Forward and press OK c Press the up down arrows to highlight On and press OK Deactivating Fax Forward Follow the steps below to deactivate the Fax Forward option 1 Press Fax on ...

Page 50: ...iving mode without setting a password but cannot protect your faxes Re enter the password to confirm it and press OK When a fax is received in secure receiving mode your machine stores it in memory and shows Secure Receive to let you know that there is a fax received Deactivating Secure Receiving Mode 1 Press Fax on the control panel 2 Press Menu on the control panel 3 Press the up down arrows to ...

Page 51: ...isplayed To start over with another speed dial number press Back 6 Enter the name you want and press OK For details on how to enter alphanumeric characters refer to Using the Keypad on page 13 7 Enter the fax number you want and press OK 8 Press Stop to return to ready mode Editing Speed Dial Numbers 1 Press Fax on the control panel 2 Press Address Book on the control panel 3 Press the up down arr...

Page 52: ...essage to allow you to change it 6 Enter the name you want and press OK For details on how to enter alphanumeric characters refer to Using the Keypad on page 13 7 Enter the first few letters of the speed dial s name you want 8 Press the up down arrows until the name and number you want highlights and press OK 9 Press OK when Yes highlights at the Add Another prompt Repeat the steps to include othe...

Page 53: ...ber you want highlights You can search upwards or downwards through the entire memory in alphabetical order Searching using the Name 1 Press Fax on the control panel 2 Press Address Book on the control panel 3 Press the up down arrows to highlight Search Dial and press OK 4 Press the up down arrows to highlight Group Dial and press OK 5 Press the up down arrows to highlight Search ID and press OK ...

Page 54: ... to confirm the deletion 8 Press Stop to return to ready mode Printing the Address Book You can check your Address Book settings by printing a list 1 Press Fax on the control panel 2 Press Address Book on the control panel 3 Press the up down arrows to highlight Print and press OK ...

Page 55: ... or add a new recipient using the Add button Select the arrow button to add recipients to the Recipient list If using the Outlook Office Address Book select a recipient from the list and use the arrow button to add recipients to the Recipient list Use the Add and Remove buttons to edit your Recipient list Fax Quality Select Standard or Fine fax quality Cover Page If a cover page is required select...

Page 56: ... your machine If the caller leaves a message the answering machine stores the message as it would normally If your machine detects a fax tone on the line it automatically starts to receive the fax Notes If you have set your machine to this mode and your answering machine is switched off or no answering machine is connected to EXT socket your machine automatically goes into Fax mode after a predefi...

Page 57: ...lephone line by the telephone company To set up DRPD you will need another telephone line at your location or someone available to dial your fax number from outside For information about setting up DRPD refer to Setting up DRPD Mode on page 143 Receiving Faxes in Memory Since your machine is a multi tasking device it can receive faxes while you are making copies or printing If you receive a fax wh...

Page 58: ...Receiving Faxes Xerox WorkCentre 3550 User Guide 58 ...

Page 59: ...This chapter includes Introduction on page 60 Scan Procedure on page 61 Scan Options on page 66 Scan Using TWAIN on page 68 Scan Using WIA Driver on page 69 Network Scan Manager on page 70 Macintosh Scanning on page 71 Linux Scanning on page 72 ...

Page 60: ...canned data will be stored to a networked PC in the My Documents folder SMB Using this option you can scan an image and upload it to a shared folder on an SMB server FTP Using this option you can scan an image and upload it to an FTP server For instructions on setting up and configuring the Scan function refer to the System Administrator Guide Scanning Methods Your machine offers the following way...

Page 61: ...istrator Load the Documents You can load the documents to be scanned either on the document glass or through the document feeder Document Feeder The following steps explain how to load documents using the document feeder 1 Before loading the documents into the document feeder ensure they are in good condition and remove all staples and paper clips 2 Insert the documents neatly into the document fe...

Page 62: ... Scan button on the control panel 3 Press the up down arrows to highlight USB 4 Press the 2 Sided button or Menu button to customize Scan settings Refer to Select the Features on page 64 5 When the scan settings are selected press OK to scan your originals Scan to Local PC To use Scan to Local PC the machine must be connected to your PC or workstation via USB cable The scan driver must be installe...

Page 63: ...n arrows to highlight the File Format you want and press OK The images are scanned and filed to the destination selected Scan to FTP Make sure that your machine is connected to a network Make sure the machine has been configured using CentreWare Internet Services Refer to the System Administrator guide for instructions 1 Press the Scan button on the control panel 2 Press the up down arrows to high...

Page 64: ...ption will rotate the second side image 180 degrees Select the 2 Sided option required using the up down arrows and press OK 2 The following features are available through the Menu button for Scan to USB Scan to FTP and Scan to SMB Press the up down arrows until the feature you want highlights and press OK Select the setting required and press OK For information about each of the options refer to ...

Page 65: ...s OK 3 The following Job Options are available Delete Select this option to delete the job Use the left right arrows to select Yes or No Details Select this option to display details about the job The job name owner type status and submission time is displayed Stop the Job Follow the steps below to manually cancel an activate scan job 1 Press the Stop button on the control panel A confirmation is ...

Page 66: ... can be opened by a variety of graphic software packages across a variety of computer platforms A separate file is produced for each image scanned Lighten Darken This provides manual control to adjust the lightness or darkness of the scanned images Lightest Lightens the image to the lightest setting Light Works well with dark print Normal Works well with standard typed or printed originals Dark Wo...

Page 67: ...the maximum memory is installed 300 dpi Recommended for high quality text documents that are to pass through OCR applications Also recommended for high quality line art or medium quality photos and graphics This is the default resolution and the best choice in most cases 200 dpi Recommended for average quality text documents and line art Does not produce the best image quality for photos and graph...

Page 68: ...th TWAIN compliant software 1 Make sure that the machine is connected to your computer and powered on 2 Install the TWAIN driver Follow the install instructions provided with your driver 3 Load originals face up into the document feeder or place a single original face down on the document glass 4 Open an application such as Adobe Photoshop 5 Open the TWAIN window and set the scan options 6 Scan an...

Page 69: ...ur scanner driver icon The Scanner and Camera Wizard appears Then click Next c Set the option in Choose scanning preferences window Then click Next d Enter a picture name and select a file format and destination to save the picture e Click Next to scan your originals f Click Next and Finish to view images Windows Vista a From the Start menu select Control Panel Scanners and Cameras b Double click ...

Page 70: ...can Destination Available Destination List Shows the list of applications currently linked to scanned images in the PC s registry Select the program you want to use and click the right arrow and add to Front Panel Destination List Front Panel Destination List Shows the list of applications to open scanned image Add Application Allows you to add an application to the Available Destination List Remo...

Page 71: ...nnected message appears disconnect the USB cable and reconnect it If the problem continues refer to the Image Capture help option to resolve the problem 4 Select the device required 5 Set the scan options on this program 6 Scan and save your scanned image For more information about using Image Capture use the Image Capture help option Use TWAIN compliant software to apply more scan options You can...

Page 72: ...place a single original face down on the document glass 6 From the Scanner Properties window click Preview The document is scanned and the image preview appears in the Preview Pane 7 Drag the pointer to set the image area to be scanned in the Preview Pane 8 Change the scan options in the Image Quality and Scan Area sections Image Quality This option allows you to select the color composition and t...

Page 73: ...r The Image Manager application provides you with menu commands and tools to edit your scanned image Use the following tools to edit the image Tools Name Function Save Saves the image Undo Cancels your last action Redo Restores the action you canceled Scroll Allows you to scroll through the image Crop Crops the selected image area Zoom Out Zooms the image out Zoom In Zooms the image in Scale Allow...

Page 74: ...t the Image Manager application refer to the on screen help Flip Allows you to flip the image vertically or horizontally Effect Allows you to adjust the brightness or contrast of the image or to invert the image Properties Shows the properties of the image Tools Name Function ...

Page 75: ... text into digital files that can be sent to an e mail address You can scan the originals and e mail the scanned image to several destinations from the machine by e mail This chapter includes E mail Procedure on page 76 E mail Options on page 80 Address Book on page 82 Smart Key Addresses on page 84 ...

Page 76: ...ystem Administrator Load the Documents You can load the documents to be scanned either on the document glass or through the document feeder Document Feeder The following steps explain how to load documents using the document feeder 1 Before loading the documents into the document feeder ensure they are in good condition and remove all staples and paper clips 2 Insert the documents neatly into the ...

Page 77: ...commonly used address text to the e mail address for example com or yourdomainname com Press the com key repeatedly until the text required is displayed and press OK The text is added to address The Smart Key text can be customized using CentreWare Internet Services refer to Smart Key Addresses on page 84 for instructions E mail addresses can also be added using the Address Book refer to Address B...

Page 78: ...and press OK Select the setting required and press OK For information about each of the options refer to E mail Options on page 80 Start the Job 1 Press the Start button 2 If using the document glass to scan 2 sided originals the machine displays a message when ready to scan side 2 Continue scanning until all sides have been scanned The images are scanned and sent to the e mail address or addresse...

Page 79: ...ows to select Yes or No Details Select this option to display details about the job The job name owner type status and submission time is displayed Stop the E mail Job Follow the steps below to manually cancel an active e mail job 1 Press the Stop button on the control panel to cancel the current E mail job 2 To cancel a queued job press the Job Status button on the control panel to display the ac...

Page 80: ... that can be opened by a variety of graphic software packages across a variety of computer platforms A separate file is produced for each image scanned Lighten Darken This provides manual control to adjust the lightness or darkness of the scanned images Lightest Lightens the image to the lightest setting Light Works well with dark print Normal Works well with standard typed or printed originals Da...

Page 81: ... OCR applications Also recommended for high quality line art or medium quality photos and graphics This is the default resolution and the best choice in most cases 200 dpi Recommended for average quality text documents and line art Does not produce the best image quality for photos and graphics 100 dpi Recommended for lower quality text documents or if a smaller file size is required Original Size...

Page 82: ...ine are displayed Note To find the IP Address of your machine print a configuration report For instructions refer to Information Pages on page 134 4 Select the Properties tab and enter the login details The default User Name is admin and the default password is 1111 5 Select E mail E mail Setup Local Address Book The screen shows Local Address Book on the right side of the screen Click Add 6 When ...

Page 83: ...first letters of the name associated with the address 1 Press E mail on the control panel 2 Enter the Sender Address From Address and press OK The Enter To Addresses field appears 3 Press the Address Book button on the control panel 4 Press the up down arrows to select the appropriate Address Book and press OK 5 Enter a few letters of the name you are searching for The machine will return matching...

Page 84: ...lcome page The CentreWare Internet Services options for your machine are displayed Note To find the IP Address of your machine print a configuration report For instructions refer to Information Pages on page 134 4 Select the Properties tab and enter the login details The default User Name is admin and the default password is 1111 5 Select E mail and then E mail Setup 6 Up to six Smart Key addresse...

Page 85: ...er from your PC by installing the appropriate printer driver To access the many printer drivers which can be used with your machine refer to the Drivers CD or download the latest versions from the Xerox website at www xerox com This chapter includes Printing using Windows on page 86 Printing using Macintosh on page 96 Printing using Linux on page 99 ...

Page 86: ... here are for the typical method For custom install instructions or further information about installing software refer to the System Administrator Guide Local Printer A local printer is a printer directly attached to your computer using a printer cable such as a USB cable If your printer is attached to a network refer to Networked Printer on page 87 Note If the New Hardware Wizard window appears ...

Page 87: ...n will start and a test page will not be printed at the end of the installation 5 After the installation is finished click Finish If the Test Print operation is successful continue on to the next setup procedure in this document If the print operation failed refer to Troubleshooting on page 161 Networked Printer When you connect your printer to a network you must first configure the TCP IP setting...

Page 88: ...type X Setup exe If the AutoPlay window appears in Windows Vista click Run Setup exe in Install or run program field and click Continue in the User Account Control window 3 Click Install Software 4 Click Typical installation for a network printer and follow the wizard instruction to select and install the printer Note For Custom install instructions refer to the System Administrator Guide 5 After ...

Page 89: ...e using the machine To get an account or for more information contact the System Administrator 1 Click Print in your application 2 From the Printer Name drop down menu click on your machine 3 Click on Properties or Preferences to make your print selections For information on the individual tabs refer to the following Basic Tab on page 90 Paper Tab on page 91 Graphics Tab on page 92 Advanced Tab on...

Page 90: ...ge per sheet the pages will be reduced in size and arranged in the order you specify Single Page Per Side Use this option if the layout does not require changing Multiple Pages Per Side Use this option to print multiple pages on each page You can print up to 16 pages on one sheet Select the number of images required on each side the page order and if borders are required Poster Printing Use this o...

Page 91: ...t Source Use this option to select the paper tray required Use the MP Tray Bypass when printing on special materials like envelopes and transparencies If the paper source is set to Auto Select the printer automatically selects the paper source based on the requested size Type Set Type to correspond to the paper loaded in the tray selected This will provide the best quality printout If printing Env...

Page 92: ...rint cartridge and reduces your cost per page without a significant reduction in print quality Advanced Tab You can select Advanced output options for your document such as watermarks or overlay text Watermark This option allows you to print text over an existing document There are several predefined watermarks that come with the printer which can be modified or you can add new ones to the list Us...

Page 93: ... take the place of preprinted forms and letterhead paper Creating a New Page Overlay To use a page overlay you must create a new page overlay containing your logo or image 1 Create or open a document containing text or an image for use in a new page overlay Position the items exactly as you want them to appear when printed as an overlay 2 Select Edit from the Overlay drop down list The Edit Overla...

Page 94: ...box 3 Click Delete Overlay When a confirming message window appears click Yes 4 Click OK Output Options Normal All pages are printed Reverse All Pages Your printer prints all pages from the last page to the first page Print Odd Pages Your printer prints only the odd numbered pages of the document Print Even Pages Your printer prints only the even numbered pages of the document Advanced Use this op...

Page 95: ...Printing using Windows Xerox WorkCentre 3550 User Guide 95 Xerox Tab This tab provides version and copyright information and a link to the Xerox website ...

Page 96: ...int Changing Printer Settings You can use advanced printing features provided by your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following Note The setting options may differ depending ...

Page 97: ...his option to allow the printer to use less toner on each page Off If you do not need to save toner when printing a document select this option Printing Multiple Pages on one Sheet You can print more than one page on a single sheet of paper This feature provides a cost effective way to print draft pages 1 Open an application and select Print from the File menu 2 Select Layout from the drop down li...

Page 98: ...cintosh Xerox WorkCentre 3550 User Guide 98 5 Click Print then the machine prints on both sides of the paper Note If you print more than 2 copies the first copy and the second copy might print on the same sheet of paper ...

Page 99: ...u to set the print resolution paper source and destination 5 Click Apply to apply the changes and close the Properties window 6 Click OK in the LPR GUI window to start printing The Printing window appears allowing you to monitor the status of your print job Printing Files You can print many different types of files on your machine using the standard CUPS method directly from the command line inter...

Page 100: ...versa while in use you must re configure the machine port in this tab Driver This option allows you to view or select another machine driver By clicking Options you can set the default device options Jobs This option shows the list of Print jobs Click Cancel job to cancel the selected job and select the Show completed jobs check box to see previous jobs on the job list Classes This option shows th...

Page 101: ...ive you more room for storing documents For information about setting up and enabling the USB Port refer to the System Administrator Guide This chapter includes Inserting the USB Memory Device on page 102 Scanning to USB Memory Device on page 103 Printing from USB Memory Device on page 105 Managing USB Memory on page 106 ...

Page 102: ...authorized USB memory device with an A plug type connector Use only an USB memory device with metal shielded connector 2 Insert the USB memory device into the USB memory port on your machine CAUTIONS Do not remove the USB memory device while it is in use If your USB memory device has certain features such as security settings and password settings your machine may not automatically detect it For d...

Page 103: ...te the second side image 180 degrees Select the 2 Sided option required using the up down arrows and press OK 6 The following features are available through the Menu button Press the up down arrows until the feature you want highlights and press OK Select the setting required and press OK For information about each of the options refer to Scan Options on page 66 7 Press the up down arrows to highl...

Page 104: ...Scanning to USB Memory Device Xerox WorkCentre 3550 User Guide 104 After scanning is complete you can remove the USB memory device from the machine ...

Page 105: ... document from a USB memory device 1 Insert a USB memory device into the USB memory port on your machine 2 Press the up down arrows to highlight Print from USB and press OK Your machine automatically detects the device and reads data stored on it 3 Press the up down arrows until the folder or file you want highlights and press OK If you see in the front of a folder name there are one or more files...

Page 106: ...in the selected folder If you selected a file the display shows the size of the file for about 2 seconds If you selected a folder press the up down arrows until the file you want to delete highlights and press OK 5 To delete the file press the up down arrows to highlight Yes and press OK 6 Press Stop to return to ready mode Formatting a USB Memory Device 1 Insert a USB memory device into the USB m...

Page 107: ...your machine through a web browser Entering the IP Address of the machine as the URL Universal Resource Locator in the browser provides direct access to the machine over the internet or intranet This chapter includes Using CentreWare Internet Services on page 108 Welcome on page 109 Status on page 110 Jobs on page 112 Print on page 113 Properties on page 114 Support on page 115 ...

Page 108: ...s also required To access CentreWare Internet Services 1 Open the web browser from your workstation 2 In the URL field enter http followed by the IP Address of the machine For example if the IP Address is 192 168 100 100 enter the following into the URL field http 192 168 100 100 3 Press Enter to view the Welcome page The CentreWare Internet Services options for your machine are displayed Note To ...

Page 109: ...mary of the machine features is listed along with the machine name and address details Use the Refresh Status to update the machine status information If a different language is required select the language drop down menu and change to the language required Use the Index option to navigate to specific topics or the Help option to access Xerox com for further assistance ...

Page 110: ...efresh Behavior to confirm the change SMart eSolutions SMart eSolutions provides a setup page to guide you through the steps required to configure the device for automatic meter readings SMart eSolutions allows the device to automatically send data to Xerox to be used for billing Meter Assistant and print cartridge replenishment Supplies Assistant SMart eSolutions provides the following features M...

Page 111: ...s Xerox WorkCentre 3550 User Guide 111 Supplies This option provides information on the life of the print cartridge Use the Order Supplies link to access the Xerox website and search for supplies information ...

Page 112: ... Jobs Use this option to check the status of your job The Active Jobs list displays a list of the current jobs and the status of each job Select Delete to delete the highlighted job Select Refresh to update the jobs list and status information ...

Page 113: ...tion Page or Network Configuration Page 3 Select the print button The selected configuration page will be printed on the machine File Download To send a print ready job to the printer 1 Select File Download from the Print menu on the left 2 Enter the path and file name of the job requiring printing or use the Browse option to locate the file 3 If the job is confidential select the Secure Print che...

Page 114: ...ntains all the settings setups and default values for installing and setting up the machine These are protected by a user name and password and should only be changed by your System Administrator For information about all the Properties options refer to the System Administrator Guide ...

Page 115: ... The Support option contains the contact information for your System Administrator It also provides links to the Xerox website for downloading the Printer Drivers and User Manuals ordering supplies accessing Technical Support or registering your machine ...

Page 116: ...Support Xerox WorkCentre 3550 User Guide 116 ...

Page 117: ...ion about the different types of stock and stock sizes that can be used on your machine available paper trays and the types of stock and sizes supported by each tray This chapter includes Loading Paper on page 118 Setting Paper Size and Type on page 122 Media Specifications on page 124 ...

Page 118: ...f paper that are stuck together and reduces the possibility of paper jams Note To avoid unnecessary paper jams and misfeeds do not remove paper from its packaging until required Loading the Paper Trays Using the instructions provided below load paper into the machine Up to three paper trays are available depending on your machine configuration 1 Open the paper tray The paper level indicator on the...

Page 119: ...he correct paper size color and type Not confirming the paper details may result in printing delays For information about setting the paper type and size on the control panel refer to Setting Paper Size and Type on page 122 Note The settings made from the print driver override the settings on the control panel Using the Bypass Tray The Bypass Tray is located on the front of your machine It can be ...

Page 120: ... Paper button to specify the correct paper size color and type Not confirming the paper details may result in printing delays For information about setting the paper type and size on the control panel refer to Setting Paper Size and Type on page 122 The settings made from the machine driver override the settings on the control panel 6 After printing remove any unfed paper and close the Bypass Tray...

Page 121: ... Paper button to specify the correct paper size color and type Not confirming the paper details may result in printing delays For information about setting the paper type and size on the control panel refer to Setting Paper Size and Type on page 122 The settings made from the machine driver override the settings on the control panel 7 After printing close the Bypass Tray ...

Page 122: ...o select the paper tray you want and press OK 6 Press the up down arrows to select the paper size you want 7 Press OK to save the selection 8 Press Stop to return to ready mode If you want to use special sized paper select a custom paper size in the Printer Driver Refer to Paper Options on page 91 for instructions Setting the Paper Type 1 Press Machine Status on the control panel 2 Press the up do...

Page 123: ...Setting Paper Size and Type Xerox WorkCentre 3550 User Guide 123 6 Press the up down arrows to select the paper tray you want 7 Press OK to save the selection 8 Press Stop to return to ready mode ...

Page 124: ...envelopes Only use the special media recommended for use in laser printers To prevent special media such as transparencies and label sheets from sticking together remove them from the exit tray as they are printed Place transparencies on a flat surface after removing them from the machine Do not leave the special media in the Bypass Tray for long periods of time Dust and dirt may accumulate on the...

Page 125: ... O O O Heavyweight 105 to 169 g m2 28 to 45 lb card stock X X O Lightweight 60 to 90 g m2 16 to 24 lb X X O Recycled 60 to 70 g m2 16 to 18 lb recycled paper O O O Envelope 75 to 90 g m2 20 to 24 lb envelopes X X O Transparency 138 to 146 g m2 37 to 39 lb transparencies X X O Labels 120 to 150 g m2 32 to 40 lb labels X X O Card Stock 105 to 163 g m2 28 to 43 lb card stock X X O Bond 105 to 120 g m...

Page 126: ...Media Specifications Xerox WorkCentre 3550 User Guide 126 ...

Page 127: ...t your requirements Changing these settings is easy and will save you time when using the machine This chapter includes Machine Status Menu on page 128 Information Pages on page 134 Copy Defaults on page 136 E mail Defaults on page 138 Fax Setup on page 140 Scan Defaults on page 145 System Setup on page 147 Network Settings on page 154 ...

Page 128: ...e 1 key several times to enter the 1 After entering a character press the Right arrow button to enable the next character to be entered or wait 2 seconds between presses Continue entering characters until the full password has been entered 4 Press the OK button on the Control Panel Once the password is verified the selected option menu displays Settings can also be customized using CentreWare Inte...

Page 129: ...ge Printing Yes No Address Book Fax E mail Send Report Printing Yes No Sent Report Fax E mail Fax Rcv Report Printing Yes No Scheduled Jobs Printing Yes No Junk Fax Report Printing Yes No Network Information Printing Yes No User Auth List Printing Yes No Billing Counters Printing Yes No Feature Option Option Settings ...

Page 130: ...A4 LTR 94 A5 A4 141 EXE LTR 104 25 50 150 200 400 Lighten Darken Lightest Light Normal Dark Darkest Original Type Text Photo and Text Photo Background Suppression Off On Layout Normal 2 Up 4 Up ID Card Copy Book Copy Booklet Creation Poster Copy Clone Copy Collation Collated Uncollated Original Size Letter A4 A5 B5 Legal Executive Folio Oficio Feature Option Option Settings ...

Page 131: ...d Suppression Off On Resolution 300 dpi 200 dpi 100 dpi Original Size Letter A4 A5 B5 Legal Executive Folio Oficio Fax Setup Enable Disable Disabled Enabled Sending Redial Times Redial Term Prefix Dial ECM Mode Send Report Image TCR Dial Mode Receiving Receive Mode Ring to Answer Stamp RCV Name RCV Start Code Auto Reduction Discard Size Junk Fax Setup DRPD Mode Duplex Print Defaults Lighten Darken...

Page 132: ...ginal Size System Setup Machine Settings Machine ID Machine Fax No Date Time Clock Mode Language Default Mode Power Save Scan PWR Save Menu Timeout Held Job Timeout Banner Sheet Configuration Page Altitude Adj Auto Continue Auto Tray Switch Toner Save FDI Settings Paper Settings Paper Size Paper Type Paper Source Bypass Mode Tray Prompt Sound Settings Key Sound Alarm Sound Speaker Ringer Maintenan...

Page 133: ...BOOTP Static TCP IPv6 IPv6 DHCPv6 Mode Network Services 802 1x HTTP Ethernet Speed Auto 10Mbps Half 10Mbps Full 100Mbps Half 100Mbps Full Network Ping Test IPv4 Address IPv6 Address HostName Clear Settings Clear Settings Yes No Print Network Info Print Yes No Feature Option Option Settings ...

Page 134: ...esults for a particular Fax job Note You can set up your machine to automatically print a transmission confirmation report after each Fax job Printing Yes No Sent Report This report shows information on the faxes and e mails you have recently sent Note You can set the machine to automatically print this report every 50 communications Fax E mail Speed E mail Group E mail All Printing Yes No Fax Rec...

Page 135: ...ormation Pages as required then press Stop to return to ready mode User Auth List This list shows authorized users who are allowed to use the e mail function Printing Yes No Billing Counters This list shows the total number of impressions black Impressions and maintenance impressions which have been made on the machine It also shows the total number of sheets and 2 sided sheets put through the mac...

Page 136: ...re available Note indicates the factory default setting Option Description Settings Copy Quantity Use this option to enter the default copy quantity 1 999 copies Reduce Enlarge Use this option to select the default Reduce enlarge setting for Copy jobs 100 Variable Auto Fit LGL LTR 78 LGL A4 83 A4 A5 71 A4 LTR 94 A5 A4 141 EXE LTR 104 25 50 150 200 400 Lighten Darken Use this option to select the d...

Page 137: ...izing the Copy Defaults as required then press Stop to return to ready mode Layout Use this option to set the default Layout setting for Copy jobs Normal 2 Up 4 Up ID Card Copy Book Copy Booklet Creation Poster Copy Clone Copy Collation Use this option to select collated or uncollated output for Copy jobs Collated Uncollated Original Size Use this option to select the default Original Size setting...

Page 138: ...nd settings are available Note indicates the factory default setting Option Description Settings File Format Use this option to select the default file format for E mail jobs PDF TIFF Multi Page TIFF JPEG Lighten Darken Use this option to select the default Lighten Darken option for E mail jobs Lighten Darken adjusts the lightness or darkness of the output Lightest Light Normal Dark Darkest Output...

Page 139: ...d press OK to save the selection 6 Continue customizing the E mail Defaults as required then press Stop to return to ready mode Resolution Use this option to select the default Resolution for E mail jobs 300 dpi 200 dpi 100 dpi Original Size Use this option to select the default Original Size setting for E mail jobs A4 Letter A5 B5 Legal Executive Folio Oficio Option Description Settings ...

Page 140: ...Press OK 6 Press Stop to return to ready mode Sending 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight Fax Setup and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions 4 Press the up down arrows to highlight Sending and press OK The following Sending options and settings are available N...

Page 141: ...any other ECM equipped fax machine Sending a fax using ECM may take more time On Off Send Report You can set your machine to print a confirmation report showing whether a transmission was successful how many pages were sent and other transmission details On Error On Off Image TCR This function allows users to know what fax messages have been sent by showing sent messages in the transmission report...

Page 142: ...to initiate fax reception from an extension phone plugged into the EXT socket on the back of the machine If you pick up the extension phone and hear fax tones enter the code It is preset to 9 at the factory Enter code between 0 9 Auto Reduction When receiving a fax containing pages longer than the paper loaded in the paper tray the machine can reduce the size of the image to fit the size of the pa...

Page 143: ...s DRPD must be set up again if you re assign your fax number or connect the machine to another telephone line After DRPD has been set up call your fax number again to verify that the machine answers with a fax tone Then have a call placed to a different number assigned to that Junk Fax Setup Note This setting may not be available depending on your country Using this feature the system will not acc...

Page 144: ...tomizing the fax Defaults as required then press Stop to return to ready mode Auto Report You can set the machine to print a report with detailed information about the previous 50 communication operations including time and dates 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight Fax Setup and press OK 3 Enter the Administrator s Password using the keypad Refer to ...

Page 145: ...faults or SMB Defaults and press OK The following Scan Defaults options and settings are available Note indicates the factory default setting Option Description Settings File Format Use this option to select the default File Format for Scan jobs PDF TIFF Multi Page TIFF JPEG Lighten Darken Use this option to select the default Lighten Darken option for Scan jobs Lighten Darken adjusts the lightnes...

Page 146: ...tomizing the Scan Defaults as required then press Stop to return to ready mode Resolution Use this option to select the default Resolution for Scan jobs 600 dpi Note 600dpi is only supported for Scan to USB when the maximum memory is installed 300 dpi 200 dpi 100 dpi Original Size Use this option to select the default Original Size setting for Scan jobs A4 Letter A5 B5 Letter Legal Executive Folio...

Page 147: ...tes the factory default setting Option Description Settings Machine ID Use this option to enter a name for your machine ID Machine Fax No Use this option to enter the fax number for your machine Fax Date Time When you set the time and date they are used in delay fax and delay print options and printed on reports Note If the machine s power is cut off you need to reset the correct time and date onc...

Page 148: ...it restores the default settings Off 15 Sec 30 Sec 60 Sec 120 Sec 180 Sec Held Job Timeout Use to enable the machine to delete jobs which have been held in the job list for a specified period of time and have not been cleared by a user Enable Disable Banner Sheet The machine can print a banner sheet with every print job Enable Disable Configuration Page If enabled the machine prints the configurat...

Page 149: ...Options on page 128 for instructions 4 Press the up down arrows to highlight Paper Settings and press OK Auto Continue This option enables the machine to continue printing even if it detects a mismatch between the paper size set and the paper size in the tray On Off Auto Tray Switch This option enables the machine to switch between trays if both trays have the same size of paper and a tray becomes...

Page 150: ...r Letter Legal A5 B5 Folio Oficio Executive Bypass Tray A4 or Letter Legal A5 A6 B5 Folio Oficio Executive Paper Type Sets the type of paper in the tray Tray 1 Tray 2 Plain Paper Recycled Thick Thin Archive Bypass Tray Plain Paper Bond Transparency Envelope Labels Cardstock Preprinted Recycled Color Paper Thick Thin Archive Paper Source Sets the paper tray to be used for Copy and Fax jobs Copy Tra...

Page 151: ... Settings options and settings are available Note indicates the factory default setting 5 Press the up down arrows to highlight the option required and press OK 6 Press the up down arrows to highlight the setting required and press OK to save the selection Bypass Mode Use to enable or disable the Bypass Tray Disabled Enabled Tray Prompt Enables a prompt to change the tray settings when a tray is o...

Page 152: ...he selection 7 Continue customizing the Maintenance options as required then press Stop to return to ready mode Clear Settings You can selectively clear information stored in your machine s memory 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight System Setup and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on...

Page 153: ...actory default Clear Settings Yes No Fax Setup Clears all Fax Setup settings and restores all of the fax options to the factory default Clear Settings Yes No Scan Setup Clears all Scan Setup settings and restores all of the scan options to the factory default Clear Settings Yes No System Setup Clears all System Setup settings and restores all of the system options to the factory default Clear Sett...

Page 154: ...s to highlight the option required and press OK 5 Press the up down arrows to highlight the setting required and press OK to save the selection 6 Continue customizing the Network Setting options as required then press Stop to return to ready mode Option Description TCP IP v4 TCP IPv6 Select appropriate protocol and configure parameters to use the network environment Network Services Use to enable ...

Page 155: ...Xerox WorkCentre 3550 User Guide 155 11 General Care and Troubleshooting This chapter includes General Care on page 156 Troubleshooting on page 161 Further Assistance on page 190 ...

Page 156: ...be replaced Only replace the unit when a message instructs you to do so or when instructed by a Xerox representative To replace a Customer Replaceable Unit follow the instructions provided within this guide or with the consumable To purchase a new Print Cartridge contact your local Xerox representative or authorized dealer Supplies can also be ordered from www xerox com refer to Supplies on page 1...

Page 157: ...ge until installation If the original packaging is not available cover the top opening of the cartridge with paper and store in a dark cabinet Opening the cartridge package prior to use dramatically shortens its operating life When the print cartridge is empty the Toner is empty Replace with new one message appears on the display The machine stops printing and incoming faxes are saved in memory At...

Page 158: ...er remaining is indicated on the status bar 3 Press Stop to return to ready mode Cleaning the Machine WARNING When cleaning the machine do NOT use organic or strong chemical solvents or aerosol cleaners Do NOT pour fluids directly onto any area Use supplies and cleaning materials only as directed in this documentation Keep all cleaning materials out of the reach of children WARNING Do not use pres...

Page 159: ...clean the under side of the document feeder and the Constant Velocity Transport glass cover Control Panel Document Feeder and Output Tray Regular cleaning keeps the display control panel and other machine areas free from dust and dirt 1 Use a soft lint free cloth lightly dampened with water 2 Wipe clean the entire area of the control panel including the display 3 Wipe clean the document feeder out...

Page 160: ...he long strip of glass LSU inside the top of the cartridge compartment and gently clean the glass with a swab 6 Re install the print cartridge and close the front door 7 Plug in the power cord and turn the machine on Moving the Machine When moving the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or...

Page 161: ...olve 3 Use the following information to resolve the problem Redistributing Toner on page 162 Document Feeder Jams on page 163 Paper Jams on page 164 Error Messages on page 169 Paper Feeding Problems on page 173 Printing Problems on page 175 Copying Problems on page 186 Scanning Problems on page 187 Fax Problems on page 188 4 Press OK on the control panel If Check Status still appears repeat the pr...

Page 162: ...t door and open the door 2 Pull the print cartridge out 3 Slowly shake the cartridge five or six times to distribute the toner evenly inside the cartridge Note If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric CAUTION Do not touch the green underside of the print cartridge Use the handle on the cartridge to avoid touching t...

Page 163: ...screen CAUTION To avoid tearing the document remove the jammed document slowly and gently Note To prevent document jams use the document glass for thick thin or mixed paper type originals 1 Remove any remaining pages from the document feeder 2 Open the document feeder cover 3 Gently remove the jammed paper from the document feeder Note If you see no paper in this area go to step 5 4 Close the docu...

Page 164: ... much Tips for Avoiding Paper Jams By selecting the correct media types most paper jams can be avoided When a paper jam occurs refer toPaper Jams on page 164 Ensure that the adjustable guides are positioned correctly See Loading the Paper Trays on page 118 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tr...

Page 165: ...l out tray 1 3 Remove the jammed paper by gently pulling it straight out 4 If the paper does not move when you pull or if you do not see the paper in this area check the area around the print cartridge Refer to Inside the Machine on page 166 5 Insert tray 1 back into the machine until it snaps into place Printing automatically resumes Optional Tray 2 1 Pull out optional tray 2 2 Remove the jammed ...

Page 166: ...e care when removing paper from the machine 1 Release both latches on the side of the front door and open the door Pull the print cartridge out lightly pushing it down 2 Remove the jammed paper by gently pulling it straight out 3 Replace the print cartridge and close the front door Printing automatically resumes Output Area 1 Release both latches on the side of the front door and open and close th...

Page 167: ...5 If you see the jammed paper pull down the pressure levers on each side and remove the paper If you still do not see the paper go to the next step 6 Unfold the duplex guide fully and release the pressure lever on each side 7 While pushing the fuser lever to the right open the fuser door 8 Pull the jammed paper out 9 Return the lever door and guide to their original position 10 Close the rear door...

Page 168: ... of the machine 1 Pull the duplex unit out of the machine 2 Remove the jammed paper from the duplex unit If the paper does not come out with the duplex unit remove the paper from the bottom of the machine 3 Insert the duplex unit into the machine If you still do not see the paper go to the next step 4 Open the rear door 5 Unfold the duplex guide fully 6 Pull the jammed paper out 7 Fold the duplex ...

Page 169: ... key Storing to the USB memory failed Check the available USB memory space DHCP problem DHCP has a problem Reconfigure BOOTP static IP There is a problem with the network Check your network environment or contact your network administrator DHCP problem DHCP has a problem Switching to Auto IP There is a problem with the network Check your network environment or contact your network administrator Do...

Page 170: ... again after a few minutes Line Error The Fax Line has a problem Try again Your machine cannot connect with the receiving fax machine or has lost contact because of a problem with the phone line Try again If the problem persists wait an hour or so for the line to clear again Or turn the ECM mode on See Fax Setup on page 140 Mail Size Error Mail exceeds than server support The mail size is larger t...

Page 171: ... Delay Fax Original paper Jam The original has jammed in the document feeder Clear the jam See Document Feeder Jams on page 163 Output bin Full Output bin Full Remove printed paper The document output tray is full The document output tray can hold up to 150 sheets of plain paper Once the paper is removed from the document output tray the printer resumes printing Paper Empty in yyy Paper is empty i...

Page 172: ...s a problem in DNS There is a problem in DNS Configure the DNS setting Send Error There is a problem in POP3 There is a problem in POP3 Configure the POP3 setting Send Error There is a problem in SMTP There is a problem in SMTP Change to the available server Send Error There is a problem in SMTP authentication There is a problem in SMTP authentication Configure the authentication setting Send Erro...

Page 173: ...rity fax feature yyy empty Load zzz xxx There is no paper in the tray Load paper in the tray See Loading the Paper Trays on page 118 Tray2 Not Installed Tray2 is not installed The optional tray2 is not installed Install the optional tray 2 If the optional tray 2 is installed check the cable connecting the machine and the optional tray 2 If the problem persists call for service Tray2 has a problem ...

Page 174: ...placed Contact a service representative The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are printing on special materials use the Bypass Tray An incorrect type of paper is being used Use only paper that meets the specifications required by the machine See Media Types on page 125 There may be debris inside the machine Open the front door remove t...

Page 175: ...it The connection cable between the computer and the machine is defective If possible attach the cable to another computer that is working properly and print a job You can also try using a different machine cable The port setting is incorrect Check the Windows printer setting to make sure that the print job is sent to the correct port If the computer has more than one port make sure that the machi...

Page 176: ...n in the software application settings you use The machine prints but the text is wrong garbled or incomplete The machine cable is loose or defective Disconnect the machine cable and reconnect Try a print job that you have already printed successfully If possible attach the cable and the machine to another computer that you know works and try a print job Try a new machine cable The wrong printer d...

Page 177: ... not a problem Just keep printing The machine does not print special sized paper such as billing paper Paper size and paper size setting do not match Set the correct paper size in the Custom Paper Size Settings in the Paper tab in the Printing Preferences See Paper Options on page 91 Problem Possible Cause Solution PostScript file cannot be printed The PostScript driver may not be installed correc...

Page 178: ...atched with the one in Acrobat Reader Make sure that the resolution setting in your printer driver matches the one in Acrobat Reader Condition Suggested Solutions File in Use message appears during installation Exit all software applications Remove all software from the printer s startup group then restart Windows Reinstall the printer driver General Protection Fault Exception OE Spool 32 or Illeg...

Page 179: ...ted port pane you can see if the port is occupied by some other application If this is the case you should either wait for completion of the current job or press the Release port button Check if your application has special print option such as oraw If oraw is specified in the command line parameter then remove it to print properly For Gimp front end select print Setup printer and edit command lin...

Page 180: ...ivers Make sure that a driver with a name corresponding to your machine s name is listed in the window Ensure the port is not busy Since functional components of the machine printer and scanner share the same I O interface port simultaneous access of different consumer applications to the same port is possible To avoid possible conflicts only one of them at a time is allowed to gain control over t...

Page 181: ...at printing options It will take longer to print when you print a PDF file as an image The document has printed but the print job has not disappeared from the spooler in Mac OS X10 3 2 Update your MAC OS to OS MAC OS X 10 3 3 or higher Some letters are not displayed normally during the cover page printing Mac OS cannot create the font during the cover page printing The English alphabet and numbers...

Page 182: ...9 Toner specks The paper may not meet specifications for example the paper may be too moist or rough See Media Guidelines on page 124 The transfer roller may be dirty Clean the inside of your machine See Internal Areas on page 159 The paper path may need cleaning See Internal Areas on page 159 Dropouts If faded areas generally rounded occur randomly on the page A single sheet of paper may be defec...

Page 183: ...tions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old print cartridge and install a new one See Replacing the Print Cartridge on page 157 Use the Background Suppression feature in the Menu options Toner smear If toner smears on the page Clean the inside of the machine See Internal Areas on page 159 Check the paper type ...

Page 184: ...aper stock may be too slick Try different paper See Media Guidelines on page 124 If characters are improperly formed and producing a wavy effect the scanner unit may need service Contact a service representative Page skew Ensure that the paper is loaded properly Check the paper type and quality See Media Guidelines on page 124 Ensure that the guides are not too tight or too loose against the paper...

Page 185: ... may require repair Contact a service representative Character Voids Character voids are white areas within parts of characters that should be solid black If you are using transparencies try another type of transparency Because of the composition of transparencies some character voids are normal You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may...

Page 186: ...hten or darken the backgrounds of copies See Select the Features on page 27 Smears lines marks or spots appear on copies If the defects are on the original use Darkness in Copy feature to lighten the background of your copies See Select the Features on page 27 If there are no defects on the original clean the scan unit See Internal Areas on page 159 Copy image is skewed Ensure that the original is...

Page 187: ...er documents that use more toner The document feeder may be left open while copies are being made Turn the machine off and back on Condition Suggested Solutions The scanner does not work Make sure that you place the original to be scanned face down on the document glass or face up in the document feeder There may not be enough available memory to hold the document you want to scan Check that the m...

Page 188: ...ure that the machine is properly connected and the power is on then restart your computer The USB cable may be improperly connected or the power may be off Condition Suggested Solutions The machine is not working there is no display or the buttons are not working Unplug the power cord and plug it in again Ensure that there is power being supplied to the electrical outlet No dial tone Check that th...

Page 189: ...me of the words on an incoming fax are stretched The fax machine sending the fax had a temporary document jam There are lines on the originals you sent Check your scan unit for marks and clean it See Cleaning the Machine on page 158 The machine dials a number but the connection with the other fax machine fails The other fax machine may be turned off out of paper or cannot answer incoming calls Spe...

Page 190: ...nel 2 Press the up down arrows to highlight Machine Information and press OK 3 Press the up down arrows to highlight Serial Number and write down your machine s serial number 4 Press Stop to return to ready mode The serial number is also located on the inside of the front door on the machine Printing a Machine Report You can print the machine s information and job report 1 Press Machine Status on ...

Page 191: ...Xerox WorkCentre 3550 User Guide 191 12 Specifications This chapter includes Machine Specifications on page 192 Electrical Specifications on page 195 Feature Specifications on page 196 ...

Page 192: ...h 17 1 x height 18 W 582 x D 488 x H 553 mm Machine Weight Approx 51 59 lb 23 4 kg without Print Cartridge Access From the front and back Copier Speed From paper tray 1 35 cpm one sided Letter 33 cpm A4 First Copy Out Time Document Glass from Paper Tray 1 to top tray less than 10 seconds Document Feeder from Paper Tray 1 less than 13 seconds Warm Up Time Cold Start Ready to copy in less than 42 se...

Page 193: ... 16 lb 24 lb 60 to 90 g m Paper Sizes Length min 8 3 max 14 210 356 mm Width min 5 8 max 8 5 148 216 mm 8 5 x 11 8 5 x 14 8 5 x 13 ISO B5 176 x 250mm JIS B5 182 x 257mm Oficio A4 A5 Executive 7 25 x 10 5 184 2 x 266 7mm Feature Specification Capacity 50 sheets 20 lb 80 g m bond paper 5 sheets transparencies 5 envelopes Paper Weights 16 lb 43 lb 60 to 163 g m Paper Range Length min 5 0 max 14 127 3...

Page 194: ...ification Capacity Approximately 60 sheets of 20 lb 80 g m bond paper Paper Weights 12 lb 28 lb 50 to 120 g m Paper Sizes 2 75 x 5 7 to 8 5 x 14 69 9 mm x 145 mm to 216 mm x 356 mm Document Feeder Speed A4 1 1 33 ipm 1 2 17 ipm 2 2 collated 13 ipm Feature Specification Capacity 250 sheets of 20 lb 80 g m bond paper ...

Page 195: ...WorkCentre 3550 User Guide 195 Electrical Specifications Feature Specification Frequency 50 60 Hz Electrical Voltage 110 127 VAC 220 240 VAC Average Power Consumption Power Save mode Less than 18 Watts Stand By mode Less than 60 Watts ...

Page 196: ...rint Width 8 5 216 mm Connection Approvals EU EEA certified to TBR21 USA approved to FCC Pt 68 Canada approved to DOC CS 03 Other countries certified to national PTT standards Feature Specification Compatibility Windows PC MAC Linux Speed 35 ppm one sided Letter 33 ppm A4 18 ppm two sided Letter 17 ppm A4 Maximum Print Area 8 5 x 14 US Legal 216 mm x 356 mm Print Resolution Up to 1200 x 1200 effec...

Page 197: ...n Feature Feature Specification Maximum Document Width 8 5 216 mm Effective Scan Width 8 2 208 mm Maximum Resolution 600 x 600 dpi TWAIN ISIS Compatible TWAIN WIA Image Compression MH MMR LZW JPEG Scan Mode Mono Text Mono Photo and True Color Gray Scale 256 levels ...

Page 198: ...Feature Specifications Xerox WorkCentre 3550 User Guide 198 ...

Page 199: ...abels and Symbols on page 201 Operational Safety Information on page 202 Basic Regulations on page 206 Copy Regulations on page 208 Fax Regulations on page 211 Material Safety Data on page 214 Product Recycling and Disposal on page 215 Energy Program Compliance on page 217 EH S Contact Information on page 218 ...

Page 200: ...t strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this machine have been verified using Xerox materials only WARNING Unauthorized alterations which may include the addition of new functions or connection of external machin...

Page 201: ... warnings and instructions marked on or supplied with the machine should be followed This WARNING alerts users to areas of the machine where there is the possibility of personal injury This WARNING alerts users to areas of the machine where there are heated surfaces which should not be touched ...

Page 202: ...the device If you are not sure that your electrical supply meets the requirements please consult your local power company or a licensed electrician for advice The electrical supply outlet should be installed near the device and should be easily accessible WARNING This device must be connected to a protective earth circuit This device is supplied with a plug that has a protective earth pin This plu...

Page 203: ...ted for this device the use of other materials may result in poor performance and create a hazardous situation Always exercise care when moving or relocating the device Please contact your local Xerox dealer to arrange relocation of the device to a location outside of your building Always locate the device on a solid support surface not on plush carpet that has adequate strength to support the wei...

Page 204: ...yed A wall panel circuit breaker fuse or other safety device has been tripped Liquid is spilled into the machine The machine is exposed to water Any part of the device is damaged Disconnect Device The power cable is the disconnect device for this device It is attached to the back of the machine as a plug in device To remove all electrical power from the device disconnect the power cable from the e...

Page 205: ...e user documentation Do not remove covers or guards that are fastened with screws There are no parts behind these covers that you can maintain or service Consumables Information Store all consumables in accordance with the instructions given on the package or container Keep all consumables away from the reach of children Never throw toner print cartridges or toner containers into an open flame Pro...

Page 206: ... is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this device does cause harmful interference to radio or television reception which can be determined by turning the device off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receive...

Page 207: ...ted to low voltage equipment December 15 2004 Electromagnetic Compatibility Directive 2004 108 EC Approximation of the laws of the member states related to electromagnetic compatibility March 9 1999 Radio Telecommunications Terminal Equipment Directive 1999 5 EC This device if used properly in accordance with the user s instructions is neither dangerous for the consumer nor for the environment To ...

Page 208: ...may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduction is in black and white and is less than 75 or more than 150 of the linear dimensions of the original Postal Money Orders Bills Checks or Draft of money drawn by or upon authorized officers of...

Page 209: ...n United States military discharge certificates may be photographed 10 Badges Identification Cards Passes or Insignia carried by military personnel or by members of the various Federal Departments such as FBI Treasure etc Unless photograph is ordered by the head of such department or bureau Reproducing the following is also prohibited in certain states Automobile Licenses Drivers Licenses Automobi...

Page 210: ...ther than Canada 7 Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada or of a province or by the government of a state other than Canada 8 Documents registers or records kept by public officials charged with the duty of making or issuing certified copies thereof where the copy falsely purports to be a certified copy thereof 9 Copyrighted material or trademarks...

Page 211: ...e FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this device It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details You may safely connect the machine to the following standard modular jack USOC RJ 11C using the compliant telephone line cord with modular plugs ...

Page 212: ...ice center details of which are displayed either on the machine or contained within the User Guide If the device is causing harm to the telephone network the Telephone Company may request that you disconnect the device until the problem is resolved Repairs to the machine should be made only by a Xerox Service Representative or an authorized Xerox Service provider This applies at any time during or...

Page 213: ...hat the sum of the Ringer Equivalent Numbers of all of the devices does not exceed 5 For the Canadian REN value please see the label on the device Europe Radio Equipment Telecommunications Terminal Equipment Directive The Facsimile has been approved in accordance with the Council Decision 1999 5 EC for pan European single terminal connection to the public switched telephone network PSTN However du...

Page 214: ...14 Material Safety Data For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts ...

Page 215: ...visit www xerox com environment html If you are managing the disposal of your Xerox device please note that the device may contain lead mercury Perchlorate and other materials whose disposal may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the device was placed on the market For recycling an...

Page 216: ... products and batteries correctly you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purc...

Page 217: ...nt industry to promote energy efficient copiers printers fax multifunction machines personal computers and monitors Reducing device energy consumption helps combat smog acid rain and long term changes to the climate by decreasing the emissions that result from generating electricity Xerox ENERGY STAR equipment is preset at the factory to switch to Power Save Mode after a preset time following the ...

Page 218: ...rmation on Environment Health and Safety in relation to this Xerox device and supplies please contact the following customer help lines USA 1 800 828 6571 Canada 1 800 828 6571 Europe 44 1707 353 434 Device safety information is also available on the Xerox website www xerox com about xerox environment ...

Page 219: ...06 Cancel Job 44 Canceling a Delayed Fax 46 Card Reader Slot 9 Caring for your Machine 156 CentreWare Internet Services 107 Configuration Pages 113 File Download 113 General Status 110 Jobs 112 Print 113 Properties 114 SMart eSolutions 110 Status 110 Supplies 111 Support 115 Welcome 109 Changing Printer Settings 96 Characters 14 Checking the Supplies Life 158 Cleaning Control Panel 159 CVT Glass 1...

Page 220: ...tions 194 Document Glass 8 18 26 159 Cleaning 23 Cover 8 Document Loading 18 26 Double sided Printing 90 DRPD Mode 56 143 Duplex Unit 9 Duplex Unit Area 168 E Electrical Specifications 195 Electrical Supply 202 Electrical Voltage 195 E mail 75 Address Book 82 Background Suppression 80 File Format 80 Lighten Darken 80 Local Address Book 82 Original Size 81 Original Type 80 Output Color 80 Printing ...

Page 221: ...up 22 Fax Specifications Connection Approvals 196 Resolution Capability 196 Specifications 196 Telephone Line Type 196 Transmission Speed 196 Faxing 38 Answering Machine 56 Receiving Faxes 56 Receiving Faxes in Memory 57 Redial 40 FCC Regulations 206 Feature Specifications 196 File Download 113 File Format 66 80 Font Text 92 Formatting a USB Memory Device 106 Forward 43 Forwarding Received Faxes 4...

Page 222: ...47 Machine ID 147 Machine Information 20 Machine Overview 8 Machine Parts 8 Machine Power 11 Machine Report 190 Machine Serial Number 190 Machine Settings 147 Machine Specifications 191 192 Machine Status 20 Machine Status and Setups 127 Machine Status button 12 Machine Status Menu 128 Macintosh 71 2 Sided 97 Layout 96 N up Printing 97 Scanning with USB Connection 71 Toner Save Mode 97 Macintosh P...

Page 223: ...aper Supply Copying 27 Paper Supply Specifications 193 Bypass Tray 193 Trays 1 2 193 Paper Tab 91 Paper Trays 117 Password 128 Pause 14 Pause Redial 40 Poster Copy 30 33 Power Consumption 195 Power Cord 9 Power On Off 11 Power Outlet Electrical Safety 202 Power Save 148 Power Switch 9 Preferences Tab 70 Preparing Paper for Loading 118 Print 85 113 2 Sided 90 Advanced Tab 92 Basic Tab 90 File Downl...

Page 224: ...oor 9 19 35 Receiving 141 Receiving Faxes 56 Answering Machine 56 DRPD Mode 56 Manual Receive 56 Receiving Faxes in Memory 57 Receiving Secure Faxes 50 Redialing 40 Redistributing Toner 162 Reduce Enlarge 29 Reducing Background 29 42 80 Regulations 199 Relocating your Machine 160 Remote Fax Number 40 Replaceable Unit 23 156 Replacing the Print Cartridge 157 Reports 20 134 190 Resolution 42 67 81 S...

Page 225: ...lectrical 195 Electrical Voltage 195 Fax 196 Features 196 Image Compression 197 Machine 192 Machine Configurations 192 Output Modules 194 Paper Supply 193 Power Consumption 195 Print 196 Resolution Capability 196 Scan 197 Telephone Line Type 196 Transmission Speed 196 Trays 1 2 193 Speed Dial 40 51 Start Copy 28 E mail 78 Fax 40 Scan 65 Start button 12 13 Status 20 110 Status Information 127 Statu...

Page 226: ...Inserting the Device 102 Memory Management 106 Memory Status 106 Print 105 Scan 103 Using Stop 28 41 79 Using the Bypass Tray 119 Using the Machine 7 V Viewing the USB Memory Status 106 W Watermark 92 WEEE Directive 2002 96 EC 216 Welcome 109 WIA Driver 69 Windows Printing 86 Windows Problems 178 X Xerox Support Center 24 190 ...

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