Xerox Wide Format IJP 2000, User Manual, Page: 90 / 136

4
Problem Solving
4.1 Troubleshooting 90
4.1.2 Paper Jam Problems
For information on how to remove jammed paper, refer to "When a Paper Jam Occurs" (p. 97).
Symptom Check Remedy
Media is often
jammed or
wrinkled. Is the appropriate type of media
being used? Correctly load the appropriate type of media.
Refer

"Media" (p. 45)
Is the media loaded correctly? Correctly load the media.
Refer

"Loading/Replacing Paper" (p. 38)
Is the media damp? Replace with media just unpacked.
Refer

"Loading/Replacing Paper" (p. 38)
Are the media settings correct for
the media loaded? Set the correct media size series and media type/weight to match
the media loaded.
Refer

"Loading/Replacing Paper" (p. 38), "Configuring
Paper Setting" (p. 43)
Are there any jammed sheets or
torn pieces of paper still
remaining inside the machine or is
there a foreign object in the
machine? Open the front door and pull out the roll unit to remove the torn
paper or the foreign object.
Refer

"When a Paper Jam Occurs" (p. 97)
Media does not
exit the machine
fully, and the trail
edge sticks at the
exit. Is the media electrostatically
charged? Take appropriate measures against static electricity. For example,
maintain proper room temperature and humidity.