03/2003
1-4
8850/ 510DP
Call Flow Procedure, Initial Actions/Systems Checks
Service Call Procedures
Call Flow Procedure
Procedure
Perform the following:
1.
There has been more than 5 customer work days or 500 feet (150 meters) since the last
service call.
Y
N
Perform the following:
1.
Perform the
for the subsystem that caused the problem.
2.
Perform the following:
1.
for all subsystems.
2.
Initial Actions/Systems Checks
1.
Ask the operator to try to duplicate the problem.
2.
Ask the operator to cancel all of the print jobs in the print queue.
3.
Review the logbook for previous service on the system.
4.
Check the Recent Fault Log for trends:
a.
With a Controller
- Print out the Configuration Test Sheet through the Utilities
Menu. The last 25 faults are listed on the upper-right side of the sheet.
b.
Enter [0391] and [0392]. Use the
Next
and
Previous
buttons to scroll through the
fault logs and review the faults and frequency of occurrence.
c.
Offline menu
: Reference the 8850/510dp Printer Operator Manual, Offline Setup
Menu, Performing printer diagnostics, Viewing recent fault log to have the customer
review the fault log.
5.
Analyze the frequency of the fault codes and refer to the Status Code Entry Chart to trou-
bleshoot the problem:
a.
C or E codes should occur no more frequently than once per 1000 linear feet.
b.
All Cutter faults should occur no more frequently than once per 10,000 linear feet.
NOTE: E4-09, Cx-04, and Cx-05 are out-of-media codes and will occur once per 500 linear
feet. Also, 001 and 002 codes are power on/off. Question the operator if the faults are exces-
sive.
6.
Record the readings from the media length counter.
NOTE: Perform each of the following steps in sequence, unless directed elsewhere.
7.
If there is a fault indicator displayed, determine the type of fault.
•
If a status code is displayed, go to the
in this Section.
•
If there is a message displayed, go to the
tion
8.
If there is a print quality problem, go to the
Print Defect Isolation Procedure
in this Sec-
tion.
9.
If the Printer Control Panel is blank, go to
in Section 2 of this
service manual.
10. If the Printer Control Panel displays numbers during Printer warm up, go to
Summary of Contents for Synergix 8850
Page 1: ...03 2003 1 8850 510DP Transmittal Page Transmittal Page 3...
Page 2: ...03 2003 2 8850 510DP Transmittal Page...
Page 5: ...03 2003 1 8850 510DP Title Pages Title Pages...
Page 6: ...03 2003 2 8850 510DP Title Pages...
Page 8: ......
Page 10: ...03 2003 2 8850 510DP Introduction...
Page 16: ...03 2003 viii 8850 510DP Introduction...
Page 18: ...03 2003 1 2 8850 510DP Service Call Procedures...
Page 34: ...03 2003 1 18 8850 510DP Callback System Checkout Final Action Service Call Procedures...
Page 36: ...03 2003 2 2 8850 510DP Status Indicator RAPs...
Page 54: ...03 2003 2 20 8850 510DP Generic Sensor RAP Generic Switch RAP Status Indicator RAPs...
Page 56: ...03 2003 3 2 8850 510DP Print Quality...
Page 76: ...03 2003 3 22 8850 510DP PQ 22 PQ 23 Print Quality...
Page 78: ...03 2003 4 2 8850 510DP Repairs and Adjustments...
Page 100: ...03 2003 4 24 8850 510DP REP 7 14 Repairs and Adjustments...
Page 186: ...03 2003 4 110 8850 510DP REP 9 25 Repairs and Adjustments...
Page 214: ...03 2003 4 138 8850 510DP REP 10 11 Repairs and Adjustments...
Page 218: ...03 2003 4 142 8850 510DP REP 14 1 Repairs and Adjustments...
Page 234: ...03 2003 4 158 8850 510DP ADJ 10 3 Repairs and Adjustments...
Page 236: ...03 2003 5 2 8850 510DP Parts Lists...
Page 242: ...03 2003 5 8 8850 510DP Parts Lists Intentionally left blank...
Page 286: ...03 2003 5 52 8850 510DP Part Number Index Parts Lists...
Page 288: ...03 2003 6 2 8850 510DP General Procedures...
Page 304: ...03 2003 6 18 8850 510DP GP 9 General Procedures...
Page 336: ...03 2003 6 50 8850 510DP SPS 510dp Change Tag Information General Procedures...
Page 338: ...03 2003 7 2 8850 510DP Wiring Data...
Page 340: ...03 2003 7 4 8850 510DP Level 1 BSD Wiring Data Level 1 BSD...
Page 341: ...03 2003 7 5 8850 510DP Level 1 BSD Wiring Data BSD 8 1...
Page 342: ...03 2003 7 6 8850 510DP Level 1 BSD Wiring Data...
Page 343: ...03 2003 7 7 8850 510DP Level 1 BSD Wiring Data...
Page 344: ...03 2003 7 8 8850 510DP BSD 1 1 Wiring Data BSD 1 1 Main Power On 50 and 60 HZ...
Page 346: ...03 2003 7 10 8850 510DP BSD 1 2 Wiring Data BSD 1 2 DC Power Generation 1 of 3...
Page 348: ...03 2003 7 12 8850 510DP BSD 1 3 Wiring Data BSD 1 3 Interlock Monitoring 1 OF 4...
Page 349: ...03 2003 7 13 8850 510DP BSD 1 3 Wiring Data 1 3 Interlock Monitoring 2 0F 4...
Page 352: ...03 2003 7 16 8850 510DP BSD 1 4 Wiring Data BSD 1 4 Machine Cooling...
Page 353: ...03 2003 7 17 8850 510DP BSD 2 1 Wiring Data BSD 2 1 Mode Selection...
Page 354: ...03 2003 7 18 8850 510DP BSD 2 1 Wiring Data...
Page 355: ...03 2003 7 19 8850 510DP BSD 3 1 Wiring Data BSD 3 1 Machine Run Control...
Page 356: ...03 2003 7 20 8850 510DP BSD 3 1 Wiring Data...
Page 357: ...03 2003 7 21 8850 510DP BSD 4 1 Wiring Data BSD 4 1 Fuser Heat Roll Drive...
Page 358: ...03 2003 7 22 8850 510DP BSD 4 2 BSD 4 3 Wiring Data BSD 4 2 Developer Drive BSD 4 3 Drum Drive...
Page 359: ...03 2003 7 23 8850 510DP BSD 4 3 Wiring Data...
Page 360: ...03 2003 7 24 8850 510DP BSD 6 1 Wiring Data BSD 6 1 Imaging Right Side...
Page 361: ...03 2003 7 25 8850 510DP BSD 6 1 Wiring Data...
Page 362: ...03 2003 7 26 8850 510DP BSD 6 1 Wiring Data...
Page 363: ...03 2003 7 27 8850 510DP BSD 7 1 Wiring Data BSD 7 1 Media Drive...
Page 364: ...03 2003 7 28 8850 510DP BSD 7 1 Wiring Data...
Page 365: ...03 2003 7 29 8850 510DP BSD 7 2 Wiring Data BSD 7 2 Media Feed Roll 1...
Page 366: ...03 2003 7 30 8850 510DP BSD 7 2 Wiring Data...
Page 367: ...03 2003 7 31 8850 510DP BSD 7 3 Wiring Data BSD 7 3 Media Feed Roll 2...
Page 368: ...03 2003 7 32 8850 510DP BSD 7 3 Wiring Data...
Page 369: ...03 2003 7 33 8850 510DP BSD 7 4 Wiring Data BSD 7 4 Media Feed Roll 3...
Page 370: ...03 2003 7 34 8850 510DP BSD 7 4 Wiring Data...
Page 371: ...03 2003 7 35 8850 510DP BSD 7 5 Wiring Data BSD 7 5 Media Cutting...
Page 372: ...03 2003 7 36 8850 510DP BSD 7 5 Wiring Data...
Page 375: ...03 2003 7 39 8850 510DP BSD 8 2 Wiring Data...
Page 376: ...03 2003 7 40 8850 510DP BSD 8 2 Wiring Data...
Page 377: ...03 2003 7 41 8850 510DP BSD 8 2 Wiring Data...
Page 379: ...03 2003 7 43 8850 510DP BSD 8 3 Wiring Data Figure 2 Print Transportation 2 of 2...
Page 380: ...03 2003 7 44 8850 510DP BSD 9 1 Wiring Data BSD 9 1 Charging Figure 1 Charging 1 of 2...
Page 381: ...03 2003 7 45 8850 510DP BSD 9 1 Wiring Data Figure 2 Charging 2 of 3...
Page 382: ...03 2003 7 46 8850 510DP BSD 9 1 Wiring Data Figure 3 Charging 3 of 3...
Page 383: ...03 2003 7 47 8850 510DP BSD 9 2 Wiring Data BSD 9 2 Exposure Figure 1 Exposure 1 of 1...
Page 384: ...03 2003 7 48 8850 510DP BSD 9 3 Wiring Data BSD 9 3 Development Figure 1 Development 1 of 4...
Page 385: ...03 2003 7 49 8850 510DP BSD 9 3 Wiring Data Figure 2 Development 2 of 4...
Page 386: ...03 2003 7 50 8850 510DP BSD 9 3 Wiring Data Figure 3 Development 3 of 4...
Page 387: ...03 2003 7 51 8850 510DP BSD 9 3 Wiring Data Figure 4 Development 4 of 4...
Page 389: ...03 2003 7 53 8850 510DP BSD 9 4 Wiring Data Figure 2 Image Transfer and Media Stripping 2 of 2...
Page 391: ...03 2003 7 55 8850 510DP BSD 9 5 Wiring Data Figure 2 Drum Cleaning 2 of 2...
Page 393: ...03 2003 7 57 8850 510DP BSD 9 6 Wiring Data Figure 2 Drum Discharging 2 of 2...
Page 395: ...03 2003 7 59 8850 510DP BSD 9 7 Wiring Data Figure 2 Toner Developer Dispense 2 of 3...
Page 396: ...03 2003 7 60 8850 510DP BSD 9 7 Wiring Data Figure 3 Toner Developer Dispense 3 of 3...
Page 397: ...03 2003 7 61 8850 510DP BSD 9 8 Wiring Data BSD 9 8 Corotron and Developer Bias Power...
Page 398: ...03 2003 7 62 8850 510DP BSD 9 8 Wiring Data...
Page 399: ...03 2003 7 63 8850 510DP BSD 10 1 Wiring Data BSD 10 1 Fuser Heat Figure 1 Fuser Heat 1 of 3...
Page 400: ...03 2003 7 64 8850 510DP BSD 10 1 Wiring Data Figure 2 Fuser Heat 2 of 3...
Page 401: ...03 2003 7 65 8850 510DP BSD 10 1 Wiring Data Figure 3 Fuser Heat 3 of 3...
Page 402: ...03 2003 7 66 8850 510DP BSD 10 2 Wiring Data BSD 10 2 Fuser Oil Dispensing...
Page 403: ...03 2003 7 67 8850 510DP BSD 10 2 Wiring Data Figure 1 Fuser Oil Dispensing 2 of 2...
Page 404: ...03 2003 7 68 8850 510DP BSD 10 3 Wiring Data BSD 10 3 Fusing and Jam Detection...
Page 405: ...03 2003 7 69 8850 510DP BSD 10 3 Wiring Data...
Page 406: ...03 2003 7 70 8850 510DP BSD 10 3 Wiring Data...
Page 407: ...03 2003 7 71 8850 510DP BSD 10 3 Wiring Data...
Page 408: ...03 2003 7 72 8850 510DP BSD 10 3 Wiring Data...