Xerox Phaser 6200, Service Manual

Page: 109 / 386

Troubleshooting 91
Damaged prints
The printed page exits the printer either wrinkled, creased, or torn. The printer
neither jams nor displays an error code.
1. Stop the page at various points in the paper path to determine where the media
becomes damaged. See “Paper Path Route” on page 315 for more information.
2. Try using the next heaviest type of paper. For more information print the Paper
Tips Page from the printer’s Printable Pages Menu.
3.
Feed paper through the printer from each of the available trays. Is the paper
damaged when fed out of one tray but not when fed out of the others? If so, inspect
the tray for damage, ensure that the media guides are set correctly and verify that
the proper media is being used.
4.
Feed paper from the MPT. Is the paper damaged when fed out of MPT? Inspect
the MPT for debris or obviously broken components that could be damaging the
paper as it feeds out of the assembly and into the printer.
5. Inspect the paper tray for debris or broken components.
Fuser jams
1. Ensure the paper is in good condition and is the correct type for the printer. See
“Media and Tray Specifications” on page 14 for the correct media types, sizes and
weights for each tray.
2. Ensure only Phaser 6200 Transparency film is being used.
3.
Check that the printer is operating within its environmental specifications.
4.
Ensure that the loaded media matches the front panel settings.
5. Are the margins on the page greater than 5 mm?
6. Check the Fuser area for debris.
7.
Visually inspect the Fuser baffle for burrs.
8. Test the fuser motor using service diagnostics.
9. See “Jam at Fuser Jam F” on page 31 for troubleshooting Fuser Jams.
Exit jams
1. Ensure the paper is in good condition and is the correct type for the printer. See
“Media and Tray Specifications” on page 14 for the correct media types, sizes and
weights for each tray.
2. Ensure the printer is within its operating environmental specifications.
3. Ensure that the loaded media matches the front panel settings.
4. Is the jam caused by a heavy, stiff paper being used for two-sided printing? In
such cases, a lighter grade of paper should be used, see the printer’s Paper Tips
Page.
5. Clean all exit locations in the Fuser and the Assembly, Chute Exit with a clean,
dry, lint-free wipe, if debris is visible.
6. Does the Exit Roller turn? Test the Duplex Motor using service diagnostics. For
information on service diagnostics, see "Service Diagnostics" on page 23.
7. See “Jam at Duplex Jam D” on page 33 for troubleshooting duplex jams if the
Duplex Motor test fails.