Xerox M20 - WorkCentre B/W Laser, Service Manual

Page: 70 / 314

December 2006
2-24 WorkCentre M20, 4118, FaxCentre 2218 Family
20.2
Status Indicator RAPs
20.2 Scan to E-mail Error Messages RAP (M20F)
This is the set if messages displayed when the machine encounters scan to e-mail problems.
The messages are listed alphabetically, together with any recommended action. Please note
that service actions are limited.
Messages
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
NOTE: If necessary, refer to GP 20 for the acronym list and cross reference lists of more com-
monly recognised part names.
Address Book Full
The address book has reached the maximum number of entries. Clear any unused entries.
Authentication Failure
Either the ESMTP account identity or the password has failed the authentication process.
Ensure that the correct data in entered.
Authentication Required
The mail server requires that authentication data is entered, or the authentication process has
been disabled.
Configured already
The user is attempting to configure a group that has already been configured.
Connection Failure
There has been a communication or network failure during the SMTP or ESMTP operation.
Email Associated Cannot Delete
The user has attempted to delete an address book entry that is associated with group mail.
Remove the group mail association then remove the entry.
Empty Address Book
The user has attempted to retrieve an address while the address book is empty.
Enter Again
The user has attempted to enter an invalid group number.
Entry Already Exists
The user has attempted to enter an address that already exists in the address book.
Group Empty
The user has attempted to delete a number from a group that is already empty.
Group Full
The user has attempted to enter a number into a group that is full. Try deleting unused num-
bers.
Invalid Email ID
The user has attempted to enter an invalid email ID. Examples are:
• Spaces in the ID
• Invalid starting character such as '.', '+', '_', '@'
• More than one '@'
Invalid Login
The user has attempted to enter an invalid login name or corresponding password.
Invalid Server or Port Number
The user has selected the incorrect SMTP server or port number.
Mail Too Large
The machine is unable to split the mail and send it. This can occur when the machine is config-
ured to send a maximum mail size. For example 1.0MB and the scanned mail page exceeds
this size.
Not Assigned
The user has attempted to use a group mail that has no email assigned to it. Assign email to
the group or type the email manually, using the Qwerty keyboard.
Recipient Address Failure
The email address used has not been recognised.
Send Error (SMTP)
The machine cannot connect to the server, or has lost contact due to a network problem. One
of the following Simple Mail Transfer Protocol errors may have occurred:
• SMTP_SERVER_DISCONNECTION - The SMTP server has been disconnected.
• SMTP_ENCODER_FAILURE - The Network Interface Card has returned this error due to
an encoding activity failure
• SMTP_MEMORY_FAILURE - The Network Interface Card has returned this error due to a
memory failure during the SMTP operation.
• SMTP_MISC_ERROR - The Network Interface Card has returned this error due to any
miscellaneous failure during the SMTP operation.
SMTP DNS CONN. Failure
A DNS failure has occurred. The Domain Name System has failed to translate the address cor-
rectly.
SMTP DNS Domain Error
A DNS failure has occurred due to a domain error.
SMTP SERVER CONN. Failure
An SMTP connection failure has occurred.