Xerox M20 - WorkCentre B/W Laser, Service Manual

Page: 69 / 314

December 2006
2-23 WorkCentre M20, 4118, FaxCentre 2218 Family
20.1
Status Indicator RAPs
20.1 Fax Error Messages RAP
This is the set of messages displayed when the machine encounters fax problems. The mes-
sages are listed alphabetically, together with any recommended actions. Please note that the
service actions are limited. If the machine has a fax fault without displaying a message, go to
the 20.3 Fax Faults Without a Message RAP.
Messages
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
NOTE: If necessary, refer to GP 20 for the acronym list and cross reference lists of more com-
monly recognised part names.
Comm Error
Communication failure has occurred with either Fax transmission or reception. Try re-sending
the Fax.
Group not available
The user has selected a group location where only a single location can be used, or when the
group location is unavailable. Try again, checking for the correct group location.
Incompatible
The remote party does not have the feature the user has requested, for example, polling.
Line Busy
The remote party did not answer. Wait and try again.
Line Error
There is a problem with the phone line, affecting transmission or reception. Try again and if
necessary, wait for the line to clear.
Memory Full
The Fax data memory is full. Delete any unnecessary documents awaiting transmission, or
wait until more memory becomes available, or split the current Fax in to smaller units.
No Answer
It has not been possible to connect to the remote Fax, even after re-dial attempts. Check that
the remote Fax is on line and try again.
No. Not Assigned
No number has been assigned for the speed dial location selected. Assign a number to this
location or dial the number manually.
Power Failure
During a power-off period, the machine has lost its user memory. Check that the backup bat-
tery on the Main PBA is holding its charge of about +3V. Install new components as necessary:
• PBA main (M20F), PL 1.10 Item 4.
• PBA main (4118), PL 1.15 Item 9.
Retry Redial?
This indicates that the machine is waiting to re-dial. Press Start to re-dial immediately, or press
Stop to cancel the re-dial procedure.
Not Configured
The user is trying to delete/edit a one touch location but none are configured.
Not Assigned Enter Again
The user is trying to delete/edit a one touch location which is not configured. Enter the correct
location ID to be deleted.
Not Assigned
The user is trying to use a one touch button which is not configured. Check the Phone Book
report, then dial the correct location.
Passcode Mismatched Try Again
When trying to change the passcode, the wrong passcode has been entered. Enter the correct
passcode.
Invalid Passcode
The wrong passcode has been entered when trying to enter the passcode protected menus.
Enter the correct passcode.
No Free Location Left
The user is trying to configure a one touch location, but all one touch, speed and group loca-
tions are already configured. Delete any unused one touch locations then try again.
It Is Same Code Enter Again
The user has attempted to set the same department code. Set a unique department code.
Department No. Already Exists
The user has attempted to enter a configured department code. Use another department code.
If necessary, delete an unused department code.
Department Code Not Assigned
The user has attempted to clear a department code which is not configured. Print the depart-
ment codes, then check which department needs to be cleared.